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InfotracerReviews 29,649

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
708
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Not any info about the recurring bill!?

I want to know how to cancel future charges?

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 25, 2020
Louisiana
1 review
0 helpful votes
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June 12, 2020

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Date of experience: April 24, 2020
Virginia
1 review
4 helpful votes
Follow Viktor X.
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Supposedly there was a "report" generated when I signed up. But, after clicking "access this report", I discover I have to generate the report all over again! Very misleading and frustrating. I will not continuing my membership.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 24, 2020
Illinois
1 review
0 helpful votes
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Awesome service and this account has shown me more about myself than I've learned in the past 39 years

Date of experience: April 24, 2020
Pennsylvania
1 review
0 helpful votes
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Haven't used the membership yet, but am pleased with ease of submitting!

Date of experience: April 24, 2020
Colorado
1 review
0 helpful votes
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The site took 3 times to process my PayPal payment. I think I may have paid twice!

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 24, 2020
Texas
1 review
0 helpful votes
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I'm very happy with the service no run around Thankyou,!

Date of experience: April 23, 2020
Georgia
1 review
0 helpful votes
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Would like more detailed information but it's okay

Date of experience: April 23, 2020
Colorado
1 review
0 helpful votes
Follow Elizabeth J.
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Some of the relatives are incorrect, only need to inquire about date of divorce to complete application for passport

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 23, 2020
Texas
1 review
0 helpful votes
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You only allow memberships to start with this site. You make money off people not turning off the memebership function. Y'all suck. Eat a $#*!.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 23, 2020
Missouri
1 review
0 helpful votes
Follow Sharlynn Z.
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Just trying to get a background on a man I've been chatting with for the past year before it gets any more serious.

Date of experience: April 23, 2020
Texas
1 review
0 helpful votes
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I could give a better response to this if I can first finish the transaction!

Date of experience: April 22, 2020
Texas
1 review
0 helpful votes
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#1
June 12, 2020

#1

Date of experience: April 22, 2020
Texas
1 review
0 helpful votes
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You have not provided any info, you are asking for feedback l, you snuck in reoccurring payments in fine print, and now I appear to have to repeat my search now that I have paid(meaning the first search was fake).

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 21, 2020
Kansas
1 review
0 helpful votes
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...
June 12, 2020

...

Date of experience: April 20, 2020
Washington
1 review
0 helpful votes
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So far so good haven't tried you yet. The price was fair.

Date of experience: April 19, 2020
Missouri
1 review
0 helpful votes
Follow Deb L.
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My report was ready...
June 12, 2020

My report was ready... As soon as you process the payment, you direct me to a completely different page where I have to do the search all over again. Once I'm done I am cancelling. The tricks used to get people to sign up is unfair

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 19, 2020
Texas
1 review
0 helpful votes
Follow Chrystal W.
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I'm searching my own accounts bc I have pictures I would like to have Google and iCloud and Microsoft livevi believe. These are pics from the last few years and they are very important and sentimental to myself and my children.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 19, 2020
Germany
1 review
0 helpful votes
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I just paid for the county be nice if you let me view my report

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 19, 2020
New York
1 review
0 helpful votes
Follow Corey R.
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The application, rules and agreements are easy to understand and straightforward. When it starts off like that, you know that you are working with professionals!

Date of experience: April 19, 2020