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InfotracerReviews 29,646

3.2

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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
708
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Aushra O.
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I don't appreciate the auto-billing ploy. Yes, you're upfront about it, but we all know you're counting on people to forget and get billed extra cycles. It's a nasty trick. I only want a one-time trace and I will cancel as soon as I get my info.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 19, 2020
California
1 review
0 helpful votes
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So far?
June 12, 2020

So far? I have agreed to the $3.95 and received no info at all! Was told free, paid $3.95 and got a notice I would be billed $19.+ on April 25? What the heck? You get a big fat ZERO (0) so far

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 18, 2020
Colorado
2 reviews
0 helpful votes
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Tried to use PayPal and nothing happened. Better not be charged twice.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 18, 2020
California
2 reviews
0 helpful votes
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Thus far, my experience has been good. I like this site because, I found what I was looking for in just a few minutes, it is very easy to navigate thru, and also, making my payment was real simple. I was surprisingly successful in finding an old friend of mine too, so, yay for that!:)
Oh, btw, my $0.10 is free... I just spent my last dime, and since I can't seem to find a nickel anywhere, well, Lad's & Gent's, here it is, SO, without further a due, I give you. MY NOTORIOUSLY, NOTORIOUS, TWO CENTS...
If anyone is interested in enhancing a users first time experience on this site, and are in high hopes of receiving nothing but positive feedback, within a 5 star review, from just about every single user browsing on this site, well, here's my recommended recommendations. So, I would suggest, at a first time users request for a full report on a person, that was found in the results from the search engine, on this site, that they be generously granted, with a complimentary, "one time only," full report, or at least a portion of it. Just as a courtesy, or a thank you for browsing/using this site. I truly believe that this would productively, promote, a users return to, and possible recommendation of this site again, increasing the chance at them being a lot more satisfied, in their purchase of having to pay for a 7day trial, than I am right now. Anyhow, that's all I got so, Thank you for listening, I just hope you hear me though! So, have a nice day! GoodBye.
-Kiwi

Date of experience: April 18, 2020
Pennsylvania
1 review
0 helpful votes
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Slow response with an unexpected transferred to info tracer

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 18, 2020
New York
3 reviews
0 helpful votes
Follow Debra X.
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Too complicated a process
June 12, 2020

Too complicated a process. Had no idea I was signing up for more than one search! Want to cancel! HELP

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 18, 2020
Colorado
1 review
0 helpful votes
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So far good
June 12, 2020

So far good. I need my divorce date from Michael Oldham in August 1984.

Date of experience: April 18, 2020
California
1 review
0 helpful votes
Follow Auchard W.
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So far so good let's see the report though I mean me.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 18, 2020
Australia
1 review
0 helpful votes
Follow Lynda E.
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What's the point of apparently creating a search and taking money to have to start all over again. Absolute sort this site.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 18, 2020
Louisiana
1 review
1 helpful vote
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Signed up to get info on one car
June 12, 2020

Signed up to get info on one car. Paid - kicks me back to start over. No time for such marketing bull$#*!!

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 18, 2020
Utah
1 review
1 helpful vote
Follow Sydney D.
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I asked for 1 report
June 12, 2020

I asked for 1 report. You are including charges per month I had no idea of and will dispute. STOP.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 17, 2020
Washington
1 review
0 helpful votes
Follow Jack U.
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I don't like the loading bars and obnoxious efforts to feed off desperate people.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 17, 2020
Texas
1 review
0 helpful votes
Follow Lisa I.
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Really wish y would give me the chance to look at the info before putting this review up I mean come on really

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 17, 2020
California
1 review
0 helpful votes
Follow Brenda P.
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I just started my 7 days I'll let you know more later

Date of experience: April 16, 2020
Alaska
1 review
0 helpful votes
Follow Elroy J.
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So why did you tell me my next bill is $19,. I am happty to pay 3.99 for this report but I do not want recurring expenses, and will block this site from accessing my card, not sure iwhat is going on with that

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 16, 2020
New York
1 review
0 helpful votes
Follow Heather L.
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Need a licence plate number fir one of my trucks hope i can find it

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 16, 2020
Nebraska
1 review
0 helpful votes
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I just need the date of my divorce... and i will be cancelling asap

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 16, 2020
Montana
1 review
0 helpful votes
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:)
June 12, 2020

:)

Date of experience: April 16, 2020
Washington
1 review
0 helpful votes
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It's been pretty quick so far I haven't got the report yet but we'll see

Date of experience: April 16, 2020
Canada
1 review
0 helpful votes
Follow Yates H.
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Just starting a free trial run but I am hopeful this app will give me just the "leverage" I need

Date of experience: April 16, 2020