business logo of Infotracer

InfotracerReviews 29,649

3.2

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
How would you rate Infotracer?
grey star
grey star
grey star
grey star
grey star

Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
708
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

France
1 review
0 helpful votes
Follow Olivier F.
Unfollow Olivier F.
Share Review
Report Review

The payment has been done, it was quick and it seems to be secure

Date of experience: May 2, 2020
Arizona
1 review
0 helpful votes
Follow Tommy V.
Unfollow Tommy V.
Share Review
Report Review

Well I really just now trying you out ask me again layer

Date of experience: May 2, 2020
Colorado
1 review
0 helpful votes
Follow Penny E.
Unfollow Penny E.
Share Review
Report Review

Just beginning to search for lost family contacts. Praying this works.

Date of experience: April 29, 2020
Illinois
1 review
0 helpful votes
Follow Heather H.
Unfollow Heather H.
Share Review
Report Review

Love this if u r looking for records it is perfect

Date of experience: April 29, 2020
California
1 review
0 helpful votes
Follow Melody V.
Unfollow Melody V.
Share Review
Report Review

I am buying a report but they have all these roadblocks on the site too much to fill out

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 28, 2020
California
1 review
2 helpful votes
Follow Domenica G.
Unfollow Domenica G.
Share Review
Report Review

Access of very important and legal information such as wanting the vehicle history report for the new car your about to purchase. It's necessary to know things before you buy it to b aware. Thanks

Date of experience: April 28, 2020
Illinois
1 review
0 helpful votes
Follow Wanda X.
Unfollow Wanda X.
Share Review
Report Review

So far it is good, we will see how the reports come out.

Date of experience: April 28, 2020
Texas
1 review
0 helpful votes
Follow Thomas D.
Unfollow Thomas D.
Share Review
Report Review

I just started how can I know You make me pay and there may not be any info

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 27, 2020
California
1 review
0 helpful votes
Follow Dontae R.
Unfollow Dontae R.
Share Review
Report Review

I haven't been able to complete what I'm trying to complete yet,

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 27, 2020
Texas
1 review
0 helpful votes
Follow Kristi Y.
Unfollow Kristi Y.
Share Review
Report Review

So far things have gone smooth
June 12, 2020

So far things have gone smooth. However, it is now time to view the report that I just paid for. I hope it was money well spent.

Date of experience: April 27, 2020
Mississippi
2 reviews
0 helpful votes
Follow Kenny I.
Unfollow Kenny I.
Share Review
Report Review

Looks great so far and very fast updating- I say A++++++++++++ all the way.

Date of experience: April 27, 2020
Texas
1 review
0 helpful votes
Follow Wendy M.
Unfollow Wendy M.
Share Review
Report Review

Should not have to subscribe to something to purchase one thing.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 27, 2020
GB
1 review
0 helpful votes
Follow Matthew F.
Unfollow Matthew F.
Share Review
Report Review

I signed up as a new member, paid my first amount due, and it asked me to set a new password. I entered my password multiple times and it simply cleared what I typed and reloaded the screen with no error messages. I cannot create a new password to access what I just paid for. I am not using any browser plugins that block anything.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 26, 2020
Kentucky
1 review
0 helpful votes
Follow Lori Z.
Unfollow Lori Z.
Share Review
Report Review

I haven't actually got to screen to run full report

Date of experience: April 26, 2020
Texas
1 review
0 helpful votes
Follow Joann X.
Unfollow Joann X.
Share Review
Report Review

I haven't got no information so I can relate to this

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 25, 2020
Florida
1 review
0 helpful votes
Follow Chrystal X.
Unfollow Chrystal X.
Share Review
Report Review

Helped me check all my information for a great deal. Thank you.

Date of experience: April 25, 2020
California
1 review
0 helpful votes
Follow whitaker H.
Unfollow whitaker H.
Share Review
Report Review

I put in a number and paid and the report disappeared

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 25, 2020
Canada
1 review
0 helpful votes
Follow Erin V.
Unfollow Erin V.
Share Review
Report Review

If it works on Canadian numbers then I will give it a 5*

Date of experience: April 25, 2020
Florida
1 review
0 helpful votes
Follow Stephan X.
Unfollow Stephan X.
Share Review
Report Review

The search is easy and the information is clearly laid out. I might not have enjoyed what I learned, but at least I have the information now.

Date of experience: April 25, 2020
Washington
1 review
0 helpful votes
Follow Gehrke U.
Unfollow Gehrke U.
Share Review
Report Review

It would have been nice to see a bit of may accurate name before spending money to find out the other amount may or may not apply

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 25, 2020