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InfotracerReviews 29,649

3.2

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
708
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New Mexico
1 review
0 helpful votes
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Confusing message stating the product I have selected is not available but as I changed the pay type the order went through. This is a little confusing.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 9, 2020
Wisconsin
1 review
0 helpful votes
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The first page did not clearly explain that this was a self renewing monthly not a one time search charge

Date of experience: May 9, 2020
Maine
1 review
0 helpful votes
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More informative than a couple of other sites I have visited

Date of experience: May 8, 2020
New Jersey
1 review
0 helpful votes
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It's been fine
June 12, 2020

It's been fine. Still waiting to see if it's going to work

Date of experience: May 8, 2020
California
1 review
0 helpful votes
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So far, so good
June 12, 2020

So far, so good. It is difficult to search for records through City/County because you must already know the DATE.

Date of experience: May 8, 2020
Illinois
1 review
0 helpful votes
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Don't want to be hooked into an ongoing membership

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 8, 2020
Texas
1 review
0 helpful votes
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Ill let u know how many stars after i work on this a couple days, thank u... half the price of others and seems fadster results

Date of experience: May 7, 2020
California
1 review
0 helpful votes
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So good so far I am happy with the results of what I looked up

Date of experience: May 7, 2020
Illinois
1 review
0 helpful votes
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Just want to mention that Chris from phillipines was a major asset to help me get the information i needed... he was very patient with me... plus he also taught me that an MG car stands for morris garages... did ya'll know that?

Date of experience: May 7, 2020
Oregon
1 review
0 helpful votes
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I wish to know where the email came from what country

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 7, 2020
California
1 review
0 helpful votes
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It was fast easy and quick got all accurate info i was looking for

Date of experience: May 6, 2020
New York
1 review
0 helpful votes
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This was a scam it initially showed me you had valid info in regards to the phone number I had including a name so I payed for that information only to find it was a scam

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 5, 2020
Washington
1 review
0 helpful votes
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Doing fine...
June 12, 2020

Doing fine... just quit interrupting me with these silly questions

Date of experience: May 5, 2020
Arizona
1 review
0 helpful votes
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So far so good lets see how easy it will be to cancel.

Date of experience: May 5, 2020
New York
1 review
0 helpful votes
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Easy to use and felt comfortable with the whole setup process.

Date of experience: May 5, 2020
Texas
1 review
0 helpful votes
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So Far so good But was just looking to get one not looking for a subscription

Date of experience: May 4, 2020
New York
2 reviews
0 helpful votes
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Don't like auto billing as of May 11th. Concerned as to what the report will sayhow much detail.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 3, 2020
Maryland
1 review
0 helpful votes
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I have agreed to the terms 2x
June 12, 2020

I have agreed to the terms 2x. I have paid $3.99 2x through Pay Pal, butg I still cannot get my report!

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 3, 2020
Indonesia
1 review
0 helpful votes
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Need more free trial option with certain time to get access

Date of experience: May 2, 2020
Texas
1 review
0 helpful votes
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I just signed up, haven't had a chance to do a search & you're already wanting my opinion. If you are going to want my opinion every time I log on this relationship is not going to last long.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 2, 2020