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InfotracerReviews 29,649

3.2

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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
708
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Easy to use but would rather rate after seeing report it provided

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 16, 2020
Texas
1 review
0 helpful votes
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Haven't gotten my request, but easy to navigate so far

Date of experience: May 15, 2020
Illinois
1 review
0 helpful votes
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Seems limited even for the free version see what the paid side does

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 15, 2020
Florida
1 review
0 helpful votes
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Just need to see reports
June 14, 2020

Just need to see reports. I will see if worth the expense.

Date of experience: May 15, 2020
GB
1 review
0 helpful votes
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Ok. Seems v easy site to use
June 14, 2020

Ok. Seems v easy site to use. Hope I good info in my search

Date of experience: May 15, 2020
Arizona
1 review
0 helpful votes
Follow Vianey V.
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I hope I can find out if this car is the correct owner

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 15, 2020
California
1 review
0 helpful votes
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I personally do this everyday these fine people have a tight site

Date of experience: May 14, 2020
Minnesota
1 review
0 helpful votes
Follow Erickson X.
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I was surprised on how much information it gave me on the vehicle

Date of experience: May 13, 2020
Arizona
1 review
0 helpful votes
Follow James H.
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Said my password was incorrect and didn't provide report requested. Am suspecting this was just a phishing expedition and will follow up on that suspicion.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 13, 2020
Michigan
1 review
0 helpful votes
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Great job thank you guys will pass this App onto other

Date of experience: May 13, 2020
Illinois
1 review
0 helpful votes
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I haven't got a chance to use it yet so when I use it I'll let you know

Date of experience: May 13, 2020
Nevada
1 review
0 helpful votes
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Just got you guys
June 12, 2020

Just got you guys.
Guess we'll see if you're good.

Date of experience: May 13, 2020
Alabama
2 reviews
0 helpful votes
Follow Valerie H.
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I purchased a one-time buy for a deceased spouse's record search for previous spouses. The initial return showed the anticipated number of marriages, but after purchasing the report, I had to recapture the information I was originally searching for. Once paid for, it should just provide the report as requested without additional need for searching.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 12, 2020
Virginia
2 reviews
0 helpful votes
Follow Becky U.
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Haven't gotten a damn chance even use it before ur asking 4 a review

Date of experience: May 12, 2020
Minnesota
1 review
0 helpful votes
Follow Steven G.
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Been on here for 20 minutes and still haven't seen anything

Date of experience: May 10, 2020
Illinois
1 review
0 helpful votes
Follow Reece G.
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Have seen no report thus far
June 12, 2020

Have seen no report thus far. What happened to search I started with?

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 10, 2020
Missouri
2 reviews
0 helpful votes
Follow Michelle J.
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Well so far so good we will see what I just paid for?

Date of experience: May 10, 2020
Arizona
1 review
0 helpful votes
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Haven't gotten too far since this is first hour if first day, but from reviews it looks decent.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 9, 2020
Kansas
1 review
0 helpful votes
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June 12, 2020

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Date of experience: May 9, 2020
Florida
2 reviews
0 helpful votes
Follow Marcia B.
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Did not receive the death information on
Lawrence Joseph Fraely Pfafftown, NC
Relative: Beverly
County: Forsyth
I paid with "Mastercard" $3.99
Where is my report?
Sincerely
Marcia McFerren

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 9, 2020