business logo of Infotracer

InfotracerReviews 29,069

3.1

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
How would you rate Infotracer?
grey star
grey star
grey star
grey star
grey star

Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
663
returns
43
This company responds to reviews on average within 1 day
Texas
1 review
0 helpful votes
Follow David R.
Unfollow David R.
Send Message
Share Review
Report Review

Vehicle Ownership
January 15, 2021

My experience was good overall. Unfortunately I was hoping to see the owners name when VIN was submitted. Had understood this was public record but apparently not. Would liked to have been able to verify VIN owner name. Suspect possibility of fraud which would very much like to avoid. Having owner name would confirm or eliminate fraud possibility.

Date of experience: December 16, 2020
Oregon
2 reviews
0 helpful votes
Follow Michelle J.
Unfollow Michelle J.
Send Message
Share Review
Report Review

Easy access
January 15, 2021

I needed information and as quickly as possible le. This site did just that. I would recommend it to a friend.

Date of experience: December 16, 2020
Pennsylvania
1 review
0 helpful votes
Follow Laurei V.
Unfollow Laurei V.
Send Message
Share Review
Report Review

Tickets
January 15, 2021

Got what a needed and did not like that I had to sign up for a membership

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 16, 2020
Pennsylvania
1 review
0 helpful votes
Follow Jimmy M.
Unfollow Jimmy M.
Send Message
Share Review
Report Review

Good!
January 15, 2021

Good service by far. Fast and easy would recommend to others

Date of experience: December 16, 2020
Tennessee
1 review
0 helpful votes
Follow Henry K.
Unfollow Henry K.
Send Message
Share Review
Report Review

I think I am going to find a lot of information here.

Date of experience: December 16, 2020
California
1 review
0 helpful votes
Follow William T.
Unfollow William T.
Send Message
Share Review
Report Review

I have no opinion as I have seen no results as yet

Date of experience: December 16, 2020
Australia
1 review
0 helpful votes
Follow Lisa I.
Unfollow Lisa I.
Send Message
Share Review
Report Review

I am being asked for my opinion before I have tested it

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 15, 2020
Illinois
1 review
0 helpful votes
Follow Charles G.
Unfollow Charles G.
Send Message
Share Review
Report Review

Haven't even used it yet
January 14, 2021

Haven't even used it yet. Just logged on and this inquiry popped up. Need a chance to use it first.?

Date of experience: December 15, 2020
Louisiana
1 review
0 helpful votes
Follow Valerie S.
Unfollow Valerie S.
Send Message
Share Review
Report Review

This app is great, I've been so stressed for months trying to locate my stolen vehicle and all I had to do was enter my vehicle information and my vehicle was located.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 15, 2020
Texas
1 review
0 helpful votes
Follow Edwin D.
Unfollow Edwin D.
Send Message
Share Review
Report Review

It's ok
January 14, 2021

It's ok wish could find more like more photos and information instead of just a little bit

Date of experience: December 15, 2020
Florida
1 review
0 helpful votes
Follow Patricia L.
Unfollow Patricia L.
Send Message
Share Review
Report Review

I would like to save my judgement after I receive the report

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 15, 2020
California
1 review
0 helpful votes
Follow Rebecca S.
Unfollow Rebecca S.
Send Message
Share Review
Report Review

This request came immediately after I purchased the 7 day trial. I ended up on a page where I have to put the information in again. Previous page said report was already compiled!

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 14, 2020
North Carolina
5 reviews
0 helpful votes
Follow Robin O.
Unfollow Robin O.
Send Message
Share Review
Report Review

Where is my report I just purchased, little confused now

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 14, 2020
Illinois
1 review
0 helpful votes
Follow Marsha T.
Unfollow Marsha T.
Send Message
Share Review
Report Review

Scary
January 13, 2021

Scary. Not sure if I'm going to get what I need to get.

Date of experience: December 14, 2020
Indiana
1 review
0 helpful votes
Follow Shannon U.
Unfollow Shannon U.
Send Message
Share Review
Report Review

I need to find the numbers from a speeding ticket. Haven't gotten to that part yet.

Date of experience: December 14, 2020
Washington
1 review
0 helpful votes
Follow Julie P.
Unfollow Julie P.
Send Message
Share Review
Report Review

I really don't know what to say about you guys yet.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 14, 2020
Virginia
1 review
0 helpful votes
Follow Kimberly V.
Unfollow Kimberly V.
Send Message
Share Review
Report Review

Info came up right away, then paid the trial $14.95 for 1 week to get the persons name on the phone nber. But when validated where the phone was from, person said, thats not correct.?

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 13, 2020
California
1 review
0 helpful votes
Follow Dianna U.
Unfollow Dianna U.
Send Message
Share Review
Report Review

I just want the info requested.STOP running me around you website.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 13, 2020
Illinois
1 review
0 helpful votes
Follow Mary M.
Unfollow Mary M.
Send Message
Share Review
Report Review

Good
January 12, 2021

Good - I just want his current address and I hope you have it!

Date of experience: December 13, 2020
Maryland
1 review
0 helpful votes
Follow Dale L.
Unfollow Dale L.
Send Message
Share Review
Report Review

Why is InfoTracer asking me for a rating when I have only just paid and have not received any service yet? That is not nice.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 13, 2020