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InfotracerReviews 29,071

3.1

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
664
returns
43
This company responds to reviews on average within 1 day
Maryland
1 review
0 helpful votes
Follow Dale L.
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Why is InfoTracer asking me for a rating when I have only just paid and have not received any service yet? That is not nice.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 13, 2020
Louisiana
1 review
0 helpful votes
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I can't give a proper rating when I literally just spent the money and have received no information yet. I suggest you wait until the end of a session or even send an email asking for input.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 12, 2020
Texas
1 review
0 helpful votes
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Had to do the search again
January 11, 2021

Had to do the search again. Dropped from screen when i paid.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 12, 2020
Pennsylvania
2 reviews
0 helpful votes
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Just starting
January 11, 2021

Just starting. It's always up til the point of purchase. Let's see if if my requests are answered.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 12, 2020
New York
1 review
0 helpful votes
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Surprised after getting my background info in such details

Date of experience: December 11, 2020
Illinois
1 review
0 helpful votes
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Ehhh!
January 10, 2021

It was alright but not very accurate for the price I paid!

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 11, 2020
California
1 review
0 helpful votes
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Have nit done any searches yet but sign-up was easy

Date of experience: December 11, 2020
New York
2 reviews
3 helpful votes
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Very convienent, easy access for the price, gives alot of info on who your dealing with & catching liars

Date of experience: December 11, 2020
Minnesota
1 review
0 helpful votes
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I don't rate any service until i get results. Therefore, my rating is neutral

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 11, 2020
Maryland
1 review
0 helpful votes
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I'm a private detective so I used this site very frequently it's good

Date of experience: December 11, 2020
Indonesia
1 review
0 helpful votes
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My experience
January 10, 2021

The info i got is very limited. Need to pay more if i want further info

Date of experience: December 11, 2020
Florida
1 review
0 helpful votes
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T[ soon to ask me for an opinion I have even used it yet

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 11, 2020
Texas
1 review
0 helpful votes
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It's a good place to start what or who you looking for love it cause you got so many choices and information

Date of experience: December 11, 2020
New Jersey
1 review
0 helpful votes
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So far so good I haven't been given the information yet.

Date of experience: December 10, 2020
New York
1 review
0 helpful votes
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Haven't been able to access anything yet just signed up

Date of experience: December 9, 2020
California
1 review
0 helpful votes
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I just started this subscription
January 8, 2021

I just started this subscription. I would like it to end before I am billed again please.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 9, 2020
North Carolina
1 review
0 helpful votes
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Waste of time and money these records are old and not even for the right person

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 9, 2020
New York
1 review
0 helpful votes
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Its to soon to tell
January 8, 2021

Its to soon to tell. I just started it 30 secs ago

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 9, 2020
Michigan
1 review
0 helpful votes
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I literally just paid for this service. So far it's great

Date of experience: December 8, 2020
Texas
1 review
0 helpful votes
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First the charge you said free
January 7, 2021

First the charge you said free. Now i had to pay and start all over.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 8, 2020