business logo of Infotracer

InfotracerReviews 29,074

3.1

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
How would you rate Infotracer?
grey star
grey star
grey star
grey star
grey star

Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
664
returns
43
This company responds to reviews on average within 1 day
Texas
1 review
0 helpful votes
Follow Barbara J.
Unfollow Barbara J.
Send Message
Share Review
Report Review

First the charge you said free
January 7, 2021

First the charge you said free. Now i had to pay and start all over.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 8, 2020
Nevada
1 review
0 helpful votes
Follow Jason C.
Unfollow Jason C.
Send Message
Share Review
Report Review

Quick and easy with fair pricing I feel. Got info on my driving record for Nevada Bar Exam.

Date of experience: December 8, 2020
Georgia
1 review
0 helpful votes
Follow Kerry H.
Unfollow Kerry H.
Send Message
Share Review
Report Review

It's been easier and more info than other sites who offer the same info

Date of experience: December 8, 2020
Colorado
2 reviews
0 helpful votes
Follow Joshua N.
Unfollow Joshua N.
Send Message
Share Review
Report Review

I just started and have only entered my payment information so it is much to early to rate my satisfaction.

Date of experience: December 8, 2020
California
1 review
0 helpful votes
Follow Benjamin L.
Unfollow Benjamin L.
Send Message
Share Review
Report Review

Great service
January 6, 2021

Great service. You are better than truthfinder, intellus and the rest!

Date of experience: December 7, 2020
New Hampshire
1 review
0 helpful votes
Follow Jolynn F.
Unfollow Jolynn F.
Send Message
Share Review
Report Review

All good so far I haven't seen my report yet though

Date of experience: December 7, 2020
District of Columbia
1 review
0 helpful votes
Follow Sarita X.
Unfollow Sarita X.
Send Message
Share Review
Report Review

I will let you know when I've completed my searches. So far, so good.

Date of experience: December 7, 2020
New Jersey
1 review
0 helpful votes
Follow Michelle X.
Unfollow Michelle X.
Send Message
Share Review
Report Review

This is a fantastic tool for assistance with minor questions needing to be answered.

Date of experience: December 6, 2020
Ohio
1 review
0 helpful votes
Follow Tambra L.
Unfollow Tambra L.
Send Message
Share Review
Report Review

I will be able to rate a better score after i see if your program is what im looking for

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 6, 2020
Kentucky
1 review
0 helpful votes
Follow Frances Q.
Unfollow Frances Q.
Send Message
Share Review
Report Review

I did not know you existed until now
January 5, 2021

I did not know you existed until now. I will be back.

Date of experience: December 6, 2020
Pennsylvania
1 review
0 helpful votes
Follow M D.
Unfollow M D.
Send Message
Share Review
Report Review

I did not want automatic renewal of your service and you should not sign up customers to that service without their consent.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 5, 2020
New York
1 review
0 helpful votes
Follow Toni O.
Unfollow Toni O.
Send Message
Share Review
Report Review

Sooo, looking forward to my reports
January 4, 2021

Sooo, looking forward to my reports. Thank-you. I have used other services in the past, however initially, you offer much more accurate information. T

Date of experience: December 5, 2020
GB
2 reviews
0 helpful votes
Follow Robert S.
Unfollow Robert S.
Send Message
Share Review
Report Review

The sign up seems pretty straightforward, that's all I know as yet

Date of experience: December 5, 2020
California
1 review
0 helpful votes
Follow Robert N.
Unfollow Robert N.
Send Message
Share Review
Report Review

You said a report was ready if I signed up. After signup, you said that no report was ready. How can I trust you?

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 5, 2020
Iowa
1 review
0 helpful votes
Follow Ladonna O.
Unfollow Ladonna O.
Send Message
Share Review
Report Review

So far you've been fast with getting information to me

Date of experience: December 4, 2020
New Zealand
1 review
0 helpful votes
Follow Gary V.
Unfollow Gary V.
Send Message
Share Review
Report Review

Excellent
January 3, 2021

Excellent. There is no other way I could have achieved my sisters address or phone number.

Date of experience: December 4, 2020
Texas
1 review
0 helpful votes
Follow Jorge C.
Unfollow Jorge C.
Send Message
Share Review
Report Review

Only need one day look up info they set me auto for membership I don't need

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 4, 2020
North Dakota
1 review
0 helpful votes
Follow James F.
Unfollow James F.
Send Message
Share Review
Report Review

I have used this service for more than ten years. It is always great.

Date of experience: December 4, 2020
California
1 review
0 helpful votes
Follow Teresa P.
Unfollow Teresa P.
Send Message
Share Review
Report Review

So far so good that's all I can say for now. Thanks

Date of experience: December 3, 2020
Florida
1 review
0 helpful votes
Follow Elizabeth Y.
Unfollow Elizabeth Y.
Send Message
Share Review
Report Review

Haven't experienced anything yet giving you the benefit of the doubt.

Date of experience: December 3, 2020