On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was very useful and I got the info I needed thank you for this app
System goes through a search that looks like you will get information on the title number you are inquiring about. You pay, then get a message that there's no information on the title number. Basically paid for nothing. It was only the "introductory trial " price, but still it's the principle. I feel ripped off.
Hello Dyan,
We sincerely apologize for the inconvenience this has caused. I understand how frustrating it must be not to get the information you need. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello James,
Thank you for the 5-star review! We're so glad our service is working great for you. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Not G.,
Thank you for your feedback. I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was looking for car owner name who hit my car and no names were given like it advertised. Would love a refund
Hello Damian,
I appreciate you leaving a review. I'm sorry we could not provide the vehicle's owner information.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the $9.95 fee for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
False advertising on the website says you will see vehicle owner
Hello Raven,
Thank you for your review. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I need lien information, thought I would get that with title information, I do not, I get nothing except go to the state that it is registered for information, the state it is registered in will not give out that information!
Hello William,
Thank you for sharing your feedback. I'm sorry we could not provide the information you needed.
I ran the search on my end, and our database shows no Lien Records were found. This means that the vehicle's history report indicates that there have been no reported significant instances of the vehicle having any lien records.
We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nice information told me what I wanted to know about the history of the car before it was retitled as rebuilt. This helped ease my mind on MANY issues and convinced me the car I am buying IS worth the expense.
Hi Ken,
Thank you for your feedback! We're glad the information helped clarify the car's history and address your concerns. It's great to know that it eased your mind and reinforced your decision to purchase.
We truly appreciate your trust in us. Please don't hesitate to reach out if you have any further questions or need additional information. We're here to help!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Too many other names for the username, email. So which one is the right person for the search. Very Vague!
Hi Myron,
Thank you for your feedback. I'm sorry for the confusion regarding the results of your search.
Our data is compiled from various sources, including courthouses, white-page databases, vital records websites, social networks, and archives. Due to legal state limits over which we have no control, these records may contain inaccuracies and omissions.
Allow us to run a search for you. Please feel free to give us a call or send an email to askinfotracer@ask.infotracer.com. We look forward to resolving this matter to ensure you have a better experience moving forward.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's not giving me a full name or address using a phone number.
Hi Philip,
Thank you for your feedback! I’m sorry if you did not receive the information you were looking for.
I tried searching for the information you needed but was also unsuccessful. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
Our data is sourced from courthouses, white pages, vital records, social networks, and archives. Due to legal limitations, inaccuracies and omissions may occur. I hope you understand.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Poor. Discovered no phone numbers, emails or social media associated. Trying to find my girlfriend's Onlyfans account that she doesn't know I know about. Waste of money.
Hi Hayden,
Thanks for your feedback! I’m sorry you were dissatisfied with our service.
Our goal is to provide you with the information that you need. However, please understand that we can't guarantee full or accurate information for every name, phone number, or address because publicly available information varies. Records may be missing or incomplete for various reasons, including state restrictions.
If there’s anything else we can help you with, feel free to call or email us at askinfotracer@ask.infotracer.com. We’re always here, ready to assist. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for the owner information and now it says I have to pay another report. What a scam
Hi Santiago,
Thank you for your feedback. I’m sorry if the outcome of your search did not provide what you are looking for.
All customers can run a free preliminary search to verify a person’s existence in the U.S., and the results may differ from the member’s area.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I used the service to look up information on a scammer that took advantage of my son. During the "free" part, your site said that it found all sorts of information on the phone number so I decided to pay for the service. The report that I got did not have the information that you indicated it would.
Hi Robert,
Thank you for your feedback. I’m sorry you did not receive the information you needed.
Please know that all customers are welcome to run a Preliminary search. The preliminary search accesses people's databases to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.
I also checked the information but couldn’t locate anything in our database. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
Our information is sourced from public records provided by state and local offices, agencies, and departments. However, due to legal restrictions, some data may contain errors or omissions beyond our control. We appreciate your understanding.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You use bait and switch tactics to get people to pay and then show them that they have to pay for a premium report at an inflated one time cost. This is a very unethical business practice. I already had the information from the standard report. Shame on you people!
Hi Maria,
Thank you for your feedback. I’m sorry for any confusion regarding the premium report.
To clarify, Premium Reports are just optional add-ons. Accessing this additional, highly sensitive data comes at a cost, as it is not available from any other source. However, you can close the pop-up message, and the search will proceed without interruption.
Please let me know if you have any questions or if there’s anything specific I can assist you with. You can call or email us at askinfotracer@ask.infotracer.com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your pushing premium for 9.95, why not state in the beginning!
Hello Christine,
Thank you for sharing your feedback. We sincerely apologize for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I have also searched on my end to see if I could help yield the results for the License Plates you were searching for, but I was unsuccessful. It could be that the license plates might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Looking for divorce record only not all this other crap!
Hello Loretta,
Thank you for your review. I’m sorry you did not find the information you were looking for.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Bull$#*! service. The 7 day trial doesn't tell u anything. Have to pay another $9.99 to see some BS premium report $#*! off
Hello Steve,
I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
At least 50 charactersPlease enter at least 50 characters.Please enter at least 50 characters.Please enter at least 50 characters.Please enter at least 50 characters.Please enter at least 50 characters.Please enter at least 50 characters.Please enter at least 50 characters.Please enter at least 50 characters.Please enter at least 50 characters.Please enter at least 50 characters.
Hello Elliot,
We sincerely apologize for the inconvenience this has caused you. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time!
Please contact our Voice of Customer Team at askinfotracer@ask.infotracer.com with any further comments or suggestions. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just got in. Was fast so far. Looking for phone location really I hope it has this info.
Hello Carol,
Thank you for the 5-star review! We apologize for sending an early survey invite. We hope you find what you were looking for on the site. If not, please call or email us at askinfotracer@ask.infotracer.com, and we will be more than happy to help.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
In order to get a more detailed report you have to get the premium version, the little information that was given I already had.
Hello Tracy,
Thank you for your review. We apologize for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. You can exit the pop-up notification, and it will continue running the search without additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nicholas,
Thank you for your positive feedback! We're thrilled our app was helpful and provided you with the information you needed. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind words; we look forward to seeing you again.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315