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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Requested info, received within seconds of the request. Super fast
Won't show me the state I'm looking for records in. Waste of money
Hi Stormy,
Thank you for sharing your feedback. I’m sorry if you’re dissatisfied with the report you received. We cannot guarantee complete or accurate information for every name, phone number, or address, as the availability of public data can vary. Records may be incomplete or missing for various reasons, including state regulations.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Money grab this place always has to upsale the packages after saying the information would be available in the first package
Hello Johnathan,
Thank you for leaving a review. We sincerely apologize we could not provide the vehicle's owner information. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello T K.,
Thank you for the 5-star review! We're thrilled you found everything you needed and that our website operated smoothly. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't give me info I needed please give me $3 back I needed name of owner
Hello Dominic,
Thank you for your review, and I'm sorry we could not provide the owner's information of the vehicle you were searching for.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The site is easy to use but they didn't provide any information that I didn't already have access to. I wanted to find who/what was holding a lein on a vehicle we paid off years ago and the "report" just pointed me to CA DMV, which I know would have access but all I need is the name of the company so I can call and get the lein removed, Very frustrating, not sure if it was the report description or just my misunderstanding what info it would provide. Either way, if you are looking for information from your vehicle title just go to DMV to experience just the single frustration of dealing with them.
Hello Trina,
Thank you for sharing your feedback. We sincerely apologize we could not provide the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not under our control.
Also, please know that the lien holder is not yet part of our service. Since we could not provide the information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your information is saying person doesn't exist. I am not sure how this is possible?
Hello Marcie,
Thank you for sharing your feedback. We sincerely apologize for the confusion and inconvenience this has caused. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Doesn't give me current registered owner. Would not have purchased
Hello Amanda,
Thank you for leaving a review. I’m sorry you did not find the information you were looking for. Please know that although our service allows you to search for vehicle ownership records, I regret to inform you that we don't provide transfer of ownership details. Thus, we are unable to determine if the information available is the current or previous owner.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I thought that I would get more info absolutely no pictures disappointed
Hello Tommy,
Thank you for your feedback. I'm sorry you're disappointed with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great help. Quick and easy
All the info you need to help to background help
Hello Elizabeth,
Thank you for the 5-star review! We're thrilled you found our service quick and easy, and that all the necessary information was readily available. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Sucks because it didn't show me anything other than the car info
Hello David,
I appreciate you leaving a review, and I'm sorry you're dissatisfied with the report you received.
I can see you were running a search for a License Plate, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on March 27,2025. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I thought I was getting what I paid for originally and when I got into your guys website, I had to pay an even more ridiculous amount of money to receive the information I wanted. I need to cancel your services
Hello Luke,
Thank you for sharing your feedback. I'm sorry we could not provide the information you needed. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
I canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until March 26,2025.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Looks like a fake name. The rest of info seems legit. Need a real owner
Hello Matthew,
Thank you for your review! I'm sorry our service did not satisfy your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not getting the info I need.
Put in names and email comes back to nothing.
Hello Kerryanne,
I appreciate you leaving a review, and I'm sorry you did not get the information you needed. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Don't expect to actually get any helpful information. Waste of time and money
Hello Roger,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So far so good would like to finish reading I would like to be able to finish the report before I give a total evaluation. Please return me to the report. I don't understand why you're asking me for a review before I finish reading
Hi Suzanne,
Thank you for your feedback! I appreciate your input and understand that you'd prefer to finish reading the report before providing a full evaluation. I'm sorry for any confusion caused by the request for a review at this stage.
To continue reading the report, please follow these steps:
1. Go to My Account
2. Click on My Reports
3. Select the View Report option to access and continue reading the document.
Feel free to take your time with the report, and if you need any further assistance or have another question, don't hesitate to reach out! Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Report contained absolutely zero information that was not already provided for free.
Hi Meme,
Thank you for sharing your feedback. I'm sorry you're dissatisfied with the report.
Please note that we rely on publicly available data from various sources. Sometimes, the specific information you’re looking for might not be available due to privacy laws and regulations, which can vary by location and gaps in public records. We hope you understand.
Let us search for the specific information you need. Feel free to give us a call or send an email to askinfotracer@ask.infotracer.com. We are committed to improving our service and ensuring you have a better experience moving forward. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your ad says I can get a free lien check for my car. That's a lie
Hi Scott,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you are looking for.
Please note that the preliminary search determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
I also tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Wrong info, says pa not va. And its not helping at all. Need more info and refund
Hi Lynette,
Thank you for sharing your feedback. I’m sorry if you’re dissatisfied with the report you received. We cannot guarantee complete or accurate information for every name, phone number, or address, as the availability of public data can vary. Records may be incomplete or missing for various reasons, including state regulations.
I have issued a refund of $2.95. You should expect the amount to appear in your statement within the next 3–5 business days.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I don't like being baited into a service and then tricked into paying for a "premium" version
Hi Clarence,
Thank you for your feedback. We aim to be as transparent as possible about our offerings, and I’m sorry for the confusion regarding our service.
Premium Reports are optional add-on services separate from your subscription. You can simply exit the pop-up notification, which will continue running the search without additional fees.
I also tried searching for the information you needed but was unsuccessful. Access might be restricted under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mike,
Thanks for your awesome review! Your satisfaction means a lot to us. We always aim to provide you with a better experience, and we hope you will recommend us if you know someone who could benefit from our services.
We look forward to hearing from you again. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315