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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I just needed to know certain things about my boyfriend and they help narrow down certain things and that help me out more than anything
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Hello Mitchell,
Thank you for your review. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us at askinfotracer@ask.infotracer.com at your earliest convenience. We look forward to assisting you with any of your concerns.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I just needed minimal information and was pleased with what I was able to obtain. Someone was hanging around our apartment complex and his tags led me to his name and locality. It was concerning enough that I reported it to the office. The site was very easy to use and quickly gave me the answer that I needed.
Hello Zoe,
Thank you for your positive review! We're glad you found the site easy to use and that it provided the information you needed quickly. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Barely any information given. No option to report potential spam or scammer
Hello Liliana,
Thank you for your review. I'm sorry our service did not meet your data needs.
I can see you were running a phone search. I ran the search on my end, and we sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on April 1,2025. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is absolutely crap and very deceiving. I need to find out ownership information, which was advertised, all for me to pay $3 and be asked to upgrade to "premium". Give me my money back.
Hello Jordan,
Thank you for sharing your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Joe,
Thank you for your kind words! We're delighted our service has been very helpful in your property records search.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is stupid. I paid fire a report on someone but it's only showing results from one state. This person lived in two so how do I get the information from the second state?!
Hello Jeff,
Thank you for your feedback. I'm sorry you're dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So far as working as advertised I'm getting all the information I need
Hello Edward,
Thank you for the 5-star review! We're thrilled everything is working as advertised, and you're getting all the information you need. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Before I subscribed, I was told that title records were available- but the title records are simply noting that there was a title at a certain state and no more information than that- a very, very sparse record. It would have been more helpful to have even a title number.
Hello Don,
Thank you for leaving a review. We sincerely apologize we could not provide the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Please know that title number is not a part of our service. We can provide publicly available Car Title details, VIN/Plate ownership, and vehicle specifications. If you would like these instead, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading for basic report! I paid and its same info can get for free
Hello Rosaliearie,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs.
I can see you were running a search for a license plate, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank u best site I have needed this thanks again all I needed and more
Hi Irene,
Thank you so much for your awesome feedback! We're glad you had a positive experience with us. We hope you'll recommend us to others. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Needed to know owner... now I have to pay more? Would not recommend very deceiving.
Hi Nancy,
Thank you for sharing your feedback! I’m sorry you did not receive the information you needed.
I understand you are looking for the vehicle's owner's information. Please be advised that this information is more sensitive than the regular report, so it is only included in the Premium VIN Report.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. Sometimes, the specific information you’re looking for might not be available due to privacy laws and regulations. I hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You allowed me to pay only to tell me you had no information. You should tell people that instead of pretending to have information and taking money
Hi Chenai,
Thank you for your feedback, and I’m sorry you're not satisfied with the results.
All customers can run a free preliminary search to verify a person’s existence in the U.S., and the results may differ from the member’s area. Premium reports are optional and provide access to sensitive data that is not available anywhere else. However, you can skip these by closing the pop-up, and the search will continue as usual.
To make things right for you, we want to help you get the information you need. Please give us a call or send an email to askinfotracer@ask.infotracer.com. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Crazy work to make me pay twice just to get who owns the car…..
Hi Haiden,
Thank you for your feedback. I’m sorry for the confusion.
Premium Reports are optional add-on services separate from your subscription. We must pay a price to gain access to this additional and very sensitive data, which is not available anywhere else. You can simply exit the pop-up notification, which will continue running the search without additional fees.
We hope to improve your experience moving forward. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi,
Thank you for your feedback. I’m sorry if you're not satisfied with our service.
Please know that we are constantly working to improve. If you have specific concerns or need further clarification, please feel free to reach out or send an email to askinfotracer@ask.infotracer.com. We’re here to help.
We look forward to hearing from you again. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was able to pull up info we needed after having a gentleman on our property show up unannounced was able to guide him to help since he didn't have any info on him and was struggling with dementia
Hi Andres,
Thanks for your awesome review! We’re so glad you were satisfied with the information you received. We always strive to provide the best service possible. If you need anything else, we’re here for you. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315"
Fast quick results search came back within seconds will use again in future
Hi Walter,
Thanks for your awesome review! Your satisfaction means a lot to us. We always aim to provide you with a better experience, and we hope you will recommend us to others.
Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I am satisfied with the service. The data was formatted for ease of use
Hi,
Thanks for the 4-star rating! We’re glad you found the search quick and easy to use. If there’s anything we can help you with, feel free to call or email us at askinfotracer@ask.infotracer.com. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading information provided before payment. No indication that you would not provide all information indicated prior to payment of $2.95 but then you ask for additional $15 to view the majority of the information you "scan" for. This is a scam.
Hi Shanna,
Thanks for the 5-star rating! We’re glad you found the service fast and reliable. If there’s anything specific we can help you with our search, feel free to call or email us at askinfotracer@ask.infotracer.com. We’re always here, ready to assist. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carrie,
Thank you for the 5-star review! We're glad we were able to help clarify things for you and provide the answers you were looking for.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315