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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I purchased this to find titled owner of vehicle and your website does not provide that You should be specific in your ad saying that you will just tell us where to go to find it.
In Summary, Don't waste your time and money. They offer a 7 day $3 trial then after you're signed up they want you to pay $15 per name for their Premium report which doesn't specify what makes it premium. It Might have more information than their normal report.
Their normal report is so useless that I can't trust using their premium especially for $15 a person. My recent experience with the service was far from satisfactory. I looked up about 6 people including myself, family and a friend - all of whom I know the backgrounds of. I found that most of the data was severely outdated (by decades in many cases) missing (data that I think is basic and standard for this type of service) and is incorrect (absurdly). For example it says that I have 2 wives, neither of which I have ever met or is the person who I did marry nor that I divorced, it says I died in 2018, I disagree. I am sure that it is the right report, there was enough correct data to confirm that much. But i can get the rest of the accurate information for free from sites like Google and Zillow. These were the same sort of problems I experienced with the other names I looked up. It is a waste of time and money for me because the one person that I signed up to check differs from what they claim. But I can not depend on Infotracer due to all of the other missing and inaccurate information on every name i tried so I have to use another service.
They push a premium report for $15 per name but considering the major deficiencies in their every day report, I can't justify investing $15 in their premium offering. How can I trust it? I feel cheated just paying $3. Of course they know that their data is garbage.
Hello Jon,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
Additionally, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask. Infotracer. Com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Impossible to cancel easily. Info provided not helpful. Avoid.
Hello Deanna,
We sincerely apologize for the inconvenience this has caused. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I can see you have already contacted our customer service to cancel. I can confirm that your account has been canceled as requested. Rest assured, our company will no longer bill you. The payment made will allow you access until April 8,2025.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask. Infotracer. Com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Easy and fast no problems figuring out how to use it lots of info
Hello Starr,
Thank you for your positive review! We're glad you found our site easy to use and that it provided you with plenty of helpful information.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
By far the best site I've found. My experience with info tracer has been nothing but good and easy. Its a must have site
Hello Jamison,
Thank you for your positive feedback! We're delighted you find our site easy, reliable, and accurate. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind words; we look forward to seeing you again.
Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Hello Jean,
Thank you for the 5-star review! We're thrilled you find our mobile app excellent, easy to use, and affordable. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Boo! Boo! Boo! Boo! Boo! Boo! Boo! Boo! Boo! Boo! Boo! Boo! Boo! Boo! Boo! Boo!
Hello Edward,
Thank you for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time!
Please contact our Voice of Customer Team at askinfotracer@ask. Infotracer. Com with any further comments or suggestions. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Looked up vehicles only one showed owner information very disappointing.
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Hello David,
Thank you for leaving a review. I'm sorry our service did not satisfy your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Increase payment for some of the options already advertised.
Hi Anthony,
Thank you for your feedback. I’m sorry for the confusion.
Please note that the preliminary search determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
Also, the additional fees for Premium Reports are just optional add-ons. We must pay a price to gain access to this additional and very sensitive data, which is not available anywhere else. Nonetheless, you may close the pop-up message, and the search will continue uninterrupted.
Allow us to search for you to obtain the information you require. Please feel free to give us a call or send an email to askinfotracer@ask. Infotracer. Com. We hope to serve you better.
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Hi Gavin,
Thanks for your awesome review! We’re so glad you were satisfied with the information you received. We always strive to provide the best service possible. If you need anything else, we’re here for you.
Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Just wanted the title number to reprint my registration. Worthless service.
Hi Marvin,
Thank you for your feedback.
I understand you were having trouble locating the information on the Licence Plate on our website, and we sincerely apologize for this inconvenience. Please be advised that providing the vehicle's title number is not yet part of our service. Nonetheless, we can provide you with publicly available Car Title details such as owner, title date, and state of registration.
If you need further assistance, you can call or email us at askinfotracer@ask. Infotracer. Com. Have a great day ahead, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www. Infotracer. Com
+1 833-922-2315
This is a ripoff. Bait with the $2.95 to get folks into a subscription. There aren't any records
Hello Shawntee,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. Please know that you will only be charged with the monthly subscription if there's no cancellation before the 7-day trial ends.
Additionally, we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask. Infotracer. Com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
By using the information I received, I was prepared when I went to the dealership. The final offer from the dealership was $10,000 less then it was the day before. Yes, $10,000.
Hello Vicki,
Thank you for sharing your experience! We're glad the information helped you prepare for your dealership visit. Congratulations on securing a great deal!
I can confirm that your account has been canceled as requested. Rest assured, our company will no longer bill you. The payment made will allow you access until April 2,2025.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I want to see the owner's name, by the preview, it should be shown, but now you want 10 $ additionally for this info, and i assume if i buy it, there will be no info about the owner, you will propose to pay 100$, just a typical frod, never will use your service again
Hello Андрій,
I appreciate you leaving feedback. My apologies for the confusion and inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
Nonetheless, I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Trying to do an owner title search and the report does not provide it with purchasing another report
Hello Aaron,
Thank you for your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Please know that although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I can see you were running a search for a License Plate/VIN. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Ok worked well gave me info i needed, costed a little and wont let me logout the account
Hi Faith,
Thank you for your 5-star rating! We're glad you found our service helpful. If you need further assistance regarding your account, please give us a call or send an email to askinfotracer@ask. Infotracer. Com. Have a nice day ahead, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
You offer 0 information. I paid for my own records and all you can show is address and old phone numbers. Your site is a scam
Hi Rickie,
Thanks for your feedback. I’m sorry if you're dissatisfied with the information you received.
Please know that our data is sourced from multiple agencies, and while we strive for accuracy, some information may not always be current. For further details, you may visit this link:
https://infotracer.com/terms/
If you need further assistance, please feel free to give us a call or send an email to askinfotracer@ask. Infotracer. Com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www. Infotracer. Com
+1 833-922-2315
Sucks paid for title search got message to call Penn dot thanks for taking my money
Hi Kyle,
Thank you for your feedback. I’m sorry if the outcome of your search did not provide what you are looking for.
I also tried searching for the information you needed but was unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. I hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nothing up to date, my phone number is very old my accounts are old my "relationship" is nobody I even know
Hello Stephanie,
Thank you for your review. I'm sorry you're dissatisfied with the report you received. I understand how frustrating it must be not to get the updated information you needed.
We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on April 2,2025. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid and agreed to get the report but could not print the 1st two pages that I was interested in. The report had a big banner blocking the second owner's name. It was advertising to get me to purchase the premium service. Bottom line, I could not get a clean report with the info I had paid for. Cannot recommend this product to anyone.
Hello Francisco,
Thank you for sharing your feedback. I'm sorry you were having issues printing the report. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Travis,
Thank you for leaving a review. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315