On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This is like bait and switch. I pay one price for record them you say for $15 more I can get a comprehensive record. You should pay me for wasting my time.
This report does not mention an accident the truck had in 2018, which I verified through another source.
Hi Luis,
Thank you for sharing your feedback. I’m sorry you were dissatisfied with the information you received.
Our reports may not always be 100% up-to-date, accurate, or complete since data is pulled from records maintained by various state, county, municipal, and other agencies. Many others are only partially digitized, and records may exist that cannot be accessed digitally. I hope you understand.
Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not what I expected. Would have helped to know how long they had phone number
Hello Nancy,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. Please know that although our service allows you to check for ownership information, we cannot determine how long they had their phone number.
We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Goku,
Thank you so much for your positive feedback! We're thrilled you had a great experience and found our service easy to navigate. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind words; we look forward to seeing you again.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I used it to find information of a vehicle, including details of the owners, but you have to pay extra for extra details of the vehicle.
Hello Ivan,
Thank you for sharing your experience! We're glad we provided you with the information you needed. While an additional fee may apply for extra details, we hope the service was valuable and helpful for your needs.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good
I had the best experience possible thank you infotracer
Experience
Hello Frank,
Thank you for your positive feedback! We're so glad you had the best experience possible. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nao foi satisfatório não consegui inserir o número de telefone porque no Brasil são 9 dígitos e a grade do aplicativo só permite 8
Hi Anderson,
Thank you for your feedback. I've noticed that we were able to provide results on the number you were searching for. If you're trying to search for another one, please let us know, and we will be more than happy to help. Just give us a call or send an email to askinfotracer@ask.infotracer.com.
We look forward to hearing from you,
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
👌👍Haven't had a chance to use it yet. Perhaps wait to ask next time.
Hi Darla,
Thank you for your 5-star rating! We completely understand. Please feel free to reach out whenever you’ve had a chance to use the service, and we’d be happy to assist you further.
Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I purchased to learn the owner of the vehicle but don't see it anywhere.
Hi Jennifer,
Thank you for your feedback! I'm sorry you did not get the information you needed.
Owner details are sometimes not included due to privacy regulations and data availability constraints under the Driver’s Privacy Protection Act (DPPA). We source our data from courthouses, white page databases, vital records websites, social networks, and archives. You can also find in our FAQs>Data Questions: https://infotracer.com/faq/, there is no assurance. We appreciate your understanding.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick and easy very informative and interesting because you never know who people are
Hi Tyler,
Thank you for your positive feedback! We're glad you found the service quick, easy, and informative. If you ever need further assistance or have more questions in the future, don’t hesitate to let us know. We're always here to help!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was useful information but if you are looking for wrecks or title types, go ahead and spend the 20 bucks. The did give the information and it was very fast. For my situation, it was exactly what I needed.
Hi John,
Thank you for taking the time to leave a 4-star rating and share your experience. We’re glad that the information provided was useful and met your needs for your situation.
We understand that certain additional details, like wrecks or title types, may require further investment, and we appreciate your insight. Your feedback helps us improve and provide the most relevant information.
Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid to receive no information I'm scared to waist 10 dollars upgrading to premium
Hi Erica,
Thank you for your feedback. I have thoroughly searched for the information you requested but could not locate the details.
This may be due to restrictions under the Driver’s Privacy Protection Act (DPPA), which limits access to certain personal data to protect individuals’ privacy. As a result, some information may be restricted from public access.
I apologize for any inconvenience this may cause. If you have any further questions or require assistance, please do not hesitate to contact us. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I enjoyed the options however. They weren't updated on the person from about two years ago.
Hi Susan,
Thank you for your feedback and for leaving us a 4-star rating! We’re glad you enjoyed the options provided.
I’m sorry that the information you received is not current. Please know that our data is sourced from multiple agencies, and while we strive for accuracy, some information may not always be current. For further details, you may visit this link:https://infotracer.com/terms/
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not to good Just needs more information it's aggravated me so much
Hi Amanda,
Thank you for your rating and for sharing your thoughts. We truly appreciate your feedback and are sorry if you're not satisfied with the information provided. Our goal is to ensure everything is clear and helpful.
We’d love to hear more about the specific information you feel is missing so we can improve and better assist you moving forward. Please feel free to call or email us at askinfotracer@ask.infotracer.com. We're here to help.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The service helped me with a fraud email from a company which I retained a one time service paid in cash. The company then claimed I signed a one-year contract with a bogus email and a bogus phone number they have provided no contract this helped my case.
Hi Mary,
Thank you for sharing your experience with us. We're so glad our service was able to help you resolve the issue. We understand how challenging it can be to deal with such matters, and we're happy that we could help strengthen your case.
Thank you again for choosing our service. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It did what i needed it to do enough said. Honestly annoying that i have to type this out in order to cancel my request.
Hi Zane,
Thank you for sharing your feedback with us! We're glad our service met your needs.
I'm sorry for the hassle of the cancellation request. We’re always looking for ways to improve the experience, and your input helps us identify areas for enhancement.
If there’s anything else we can do for you, please don’t hesitate to reach out.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There is no info you came up with one social media. I know there is a least one other one there's other things
Hi James,
Thank you for sharing your feedback. I’m sorry if you’re dissatisfied with the report you received. However, we cannot guarantee complete or accurate information for every name, phone number, or address, as the availability of public data can vary. Records may be incomplete or missing for various reasons, including state regulations.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Scam - provide the report I pay for. Don't make me pay more for "premium" report.
Hi Matthew,
Thank you for your feedback. We aim to be as transparent as possible about our offerings, and I’m sorry for the confusion regarding our service.
Premium Reports are optional add-on services separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
I also tried searching for the information you needed but was unsuccessful. Access might be restricted under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Don't have any experience, I enjoy the idea of having to do it myself but I don't know how to make it happen
Hi Tironda,
Thank you for your feedback. I completely understand that diving into something new can feel overwhelming, especially when unsure where to begin.
We’re here to support you every step of the way. If you'd like, I can provide some helpful resources or guide you through the process to ensure you feel confident moving forward. Let me know where you'd like assistance, and we'll make it easy for you to get started.
Feel free to call or email us at askinfotracer@ask.infotracer.com. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for a full report and it's not showing it so this sucks. Waste of money.
Hi Lindsey,
Thank you for your feedback, and I’m sorry you did not receive the report you paid for.
I'd like to make things right and ensure you get the report you expected. Please feel free to give us a call or send an email to askinfotracer@ask.infotracer.com. We hope to serve you better.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marchella,
Thank you for sharing your feedback. I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. You can exit the pop-up notification, and it will continue running the search without additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315