From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
This is fake! I typed in info to search and report was found but as soon as I pay no report is found.
This is great. The exact information I was looking for. Thanks!
Hi Clifford,
We're happy to hear that you found the information you were looking for. The team will be glad to read what you wrote. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The owner's name was not listed in the report and it should have according to your own terms.
Hi Julia,
We sincerely apologize if we could not provide the information you needed. I see that you have already contacted us, and we have provided a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services in the future.
If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's been difficult get past the subscription stage so I don't really know why you're asking this question so yeah Lala lala lala lala lala lala lala lala hope that Swift
Hello Amanda,
Thank you for taking the time to give us a review. If you need assistance, especially with your searches, please let us know. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I expected to get the registration and ownership of the car. I will never use your service again.
Hi Cass,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. I have also processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Report contains a lot of junk information about other people, doesn't search multiple states, doesn't include information I know exists.
Hi Larissa,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Always shady practice to get your info and money and provide menial, meaningless information. I paid for the information I needed. Owner information. This vin showed up on my name and I haven't the first clue as to where it come from. So kiss it! Can't even pay for quality information these days. Shame on you all!
Hi Frankie,
We sincerely apologize if you did not receive the information you need. I sent you an email with a report attached about the VIN you were searching for. I hope you received it. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your site states vehicle owner's information would be available with a subscription. No vehicle owner information was provided whatsoever. The information provided is readily available for free on may sites. I will be disputing this charge with my credit card company, filing a complaint with the BBB and I will leave a negative review online for your company.
Hi Richard,
We sincerely apologize if you could not get the information you were searching for. Upon checking, I can see that you have contacted us already via chat. I can confirm that your account has been canceled and refunded. Please expect the funds to reflect in 3 to 5 business days. If you need further assistance, please let us know. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Used Infotracer for a quick one time VIN look up for 2.95$ not much info which is ok for the low cost. Was billed a week later for membership of 24$ was a surprise and missed that detail somewhere in the fine print. Spoke to costumer service after i cancelled subscription immediately and briefly explained situation to support representative via chat text and was able to get a refund on the subscription i had no use for. Very appreciative
Hi Ryon,
We're happy to hear that you were satisfied with customer service. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. If you need further assistance, please let us know. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was able to locate info needed without any issues.
Hi Katie,
We're happy to hear that you were able to find what you were looking for. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. If you need further assistance, please let us know. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I asked for verification of the email address and you could not! And I paid for it WHY?
Hi Patricia,
We're sorry to hear that we could not provide the owner of the email address you were searching for. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or the state.
If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Awesome, I love that it has so many different types of searches available
Hi Amanda,
Thank you for the excellent review! We are delighted that you like the service and find it a good source of information.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi H H.,
Thank you for the five stars! We're happy you're satisfied with the service. Please let us know if you need further assistance, especially with your searches, and we'll be more than glad to help. Have a great day ahead, and stay safe!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not much information. Not worth the cost. Need more information.
Hi Thomas,
We're sorry to hear that you found the report lacking and not worth the money you've paid.
Unfortunately, some information might not be readily available since we deal with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
We can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge if you wish.
You can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I found the information I wanted in less than 3 minutes! It was very helpful!
Hi Victoria,
Thank you for the excellent review! We are delighted that you like the quick service and find it a good source of information.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com. Have a great day ahead!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was not impressed with the site. To me it was just like all the other misleading sites out there. I do have to say however the customer service 2asnvery prompt and good, so that's why I gave 3 stars overall
Hi Brian,
Thank you so much for your kind words! We appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The check that I did was on myself and it's totally inaccurate on 80% of it
Hi Tiffany,
We're sorry to hear that you found the report you received was primarily inaccurate, or at least most of it.
Unfortunately, some information might not be readily available since we deal with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you wish, we can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
You can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I searched to get a name. I don't see a registered owner. I don't care about how many horsepower the car has... Useless.
Hi Noah,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. We're sorry your experience didn't match your expectations.
The License Plate information you are trying to check is not available for the following reasons.
- The vehicle is newly purchased/transferred
- Has not been updated for a long time
- Due to state restrictions
- or has been purposely removed for privacy, confidentiality, and security reasons.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Can only get relevant info in "premium reports", have to buy the premium report to see if there are even results.
Hi Caitlin,
Thank you for the review and for bringing this issue to our attention. Please know that Premium Data requires an additional fee to view because it is not available anywhere else.
We have to pay a fee to access this data, so we can't offer it as part of your regular membership yet. You can also check this in our FAQs>Our Services: https://infotracer.com/faq/.
However, we can offer you additional search assistance through Our Expert Team of Researchers to search our database more in-depth at no extra charge.
You can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nothing to report on my lookup so I hope that's a good thing.
Hi Michael,
Thank you for your review. We're glad you appreciate the information provided.
However, if you are open to discussing this further, we can schedule a call the soonest you are free or reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
Have a great day ahead, and stay safe!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jessica,
We sincerely apologize for what happened. I sent you an email about the License Plate you were searching for. I hope you were able to receive it; if not, please email us at askinfotracer@infotracer.com for assistance. Rest assured, I'm here to help you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315