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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I entered an email and was told there was information. I paid and there was no information
I was told by signing up I would get the information I wanted... not that I now needed to buy a premium report. This sucks
Hello Samantha,
We sincerely apologize if you could not get the information you needed on the site. Please note that premium reports are just optional add-ons. We can still help you out at no additional cost. Please give us a call or send an email to askinfotracer@infotracer.com. Rest assured, we're here to help.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I absolutely know that this person is married and this says he is not. This seems like a scam website. I wouldn't have a problem if I didn't pay for this service but I did pay and you have inaccurate information. I'd like my money back!
Hi John,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was fast and easy, but I was not looking for a contract. Just needed a report.
Hello Teresia,
We're happy to hear that you find our site quick and easy to use. I've checked your account and can confirm that it has been canceled. Rest assured, our company will no longer bill you. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great perfect exactly what I needed thank you for everything. Found exactly what I was looking for
Hi Danielle,
That's terrific news! We're happy you were able to find what you were looking for. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was not the complete history of the vehicle. The car has structural damage and it is not on the report.
Hi Dale,
We sincerely apologize if the information you received is incomplete. Please note that we source our data from freely and publicly available records from the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Upon checking, I can see that you reached out to customer service, and we have sent you a report for the VIN you were searching for. I hope that we were able to provide what you need. If not, please let us know, and we'll be happy to help you further.
Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Najlepszy raport ze wszystkich dostepnych.Za 1/4 ceny w porownaniu do innych. Naprawde warto.
Hi Sebastian,
Thank you for your excellent review! We're happy to hear that you found the report you were looking for. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. We hope that you will also recommend us to others.
If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Fantastic My mom is alive and I got her phone number
Hi Joseph,
That's great news! We're happy to hear that you got her number. I hope you two will be able to talk. If you need further assistance, please don't hesitate to let us know. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The year dates in the reports are impossible: 2706, 9614. Ugh.
Hi Joseph,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I've used Infotracer for a good while now, and it's worked when I've needed it. If a quick search can't find what you're looking for, and in-depth search probably will. If not, you request a special report. No gimmicks, no nonsense, it just gives me what I ask for.
Hi Domenick,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I found out what I wanted to know. A very dangerous driver speeding & cutting cars off on a major highway
Hi Martha,
We're happy to hear that you were able to find the information you needed. If there's anything we can help you with, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Information is outdated. Customer Service (Gilbert) was great and quick. Quick to refund when they couldn't provide info. Wouldn't use again.
Hi Kaylee,
We're sorry to hear that the information you received was outdated. We're happy, though, that you were satisfied with customer service and the refund. Please note that we source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
While the info was good, I expected more details. This info appears old and the info doesn't match my tax info.
Hi Michael,
Thank you for your review. We're sorry to hear that the information you received appears old. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It took my money but did not give me what I was looking for
Hi Joshua,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So the person I searched does have a vehicle registered in ks
Hi Eric,
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I got all the informations i want for my car i just bought. I just bought the car from tow business which has no plate and no pink slip. It has only lien paperwork. So, i just wanted to check the car has clean title or not. I think the car has clean title as the result showed it has no salvaged record.
Hi Zwe,
We're happy to hear you found the information you needed. Please let us know if you need assistance, especially with your searches. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I made a search and they said that the information is available. I put my credit card and they said no records found! This is a stealing money
I need my money back or I will put stop on my bank
Hi Imad,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Service worked as intended, easy to use and quick search results. Would recommend.
Hi Lorena,
Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not tell me if it has a lien or a mortgage that is the reason I looked it up
Hi Tracy,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I cannot see the current vehicle owners name anywhere?
Hi Joel,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jay,
We sincerely apologize if we were not able to meet your expectations. Rest assured, we will be improving our services in the future. Upon checking, I can see that you've reached out to customer service, and we have processed a refund and canceled your account. Please expect the funds to reflect in 3 to 5 business days.
If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315