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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I wanted to identify the driver/owner. This information is useless. I already had it.
Hi Jennifer,
We're sorry to hear that you did not receive the information you needed. We want to turn things around and assist you. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I spoke with a customer service representative about my request to secure a cancellation and refund of my monthly charge for this company's service. I had signed-up for a free 7-day trial and then realized that I would not require their ongoing service reports that would be provided. I forgot to cancel before the 7th day. The agent I spoke with was very courteous and helpful in first, cancelling the on-going service and then working with her supervisor to have the initial monthly fee refunded. This was a very pleasant conversation with the agent with my desired outcome. This has not been my typical experience with other companies in similar situation. I commend your company for listening to my request and approving both the cancellation and refund that was approved. Nicely done!
Hello Don,
Thank you for this wonderful review! We're happy you're satisfied with customer service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very helpful and easy come in handy for me to locate criminals
Hello Lakeya,
Thank you for taking the time to give us a review. We would love to hear more from you, especially why you have given us 1 star despite the positive review. Please feel free to give us a call or send an email to askinfotracer@infotracer.com.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank you for your help. That's all I have to say.
Hello,
You're welcome! We're happy you're satisfied with the service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
For 2.95 I did not access the information I needed and your advertising was misleading and suggested I would receive this info.
Hi Monica,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
As requested... Please ensure you are aware the initial request is well priced but there is automatic renewal that may not be required for your purposes. Capture the data you need and move forward.
Hi Greg,
Thank you for your review. You can also see this on our checkout page; before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It indicated that it found info from my search so I paid for access. When I went to get access, there was no data to review. Nothing was found.
Now I have to go and cancel the subscription or be charged the monthly fee for nothing.
Hi Jerry,
We're sorry to hear that you did not receive the information you needed. I can confirm that your account is canceled as requested; our company will no longer bill you. We want to turn things around and help you out at no additional cost.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was unaware I accidentally enrolled monthly by not canceling and your helpful representative took care of it. Much appreciated.
Hello Gary,
We're happy you're satisfied with customer service. We work hard to meet expectations like yours, and we're pleased to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My experience with you guys was Excellent... the lady on the other side of the phone was patient, she guide me threw step by step... she WASNT on a rush to hang up the phone she made sure that I fallow the right steps and that i understand on how your Service works on line >>>> I will give her a 10 star on how help full and sweat she was,... thanks for your service and definitely i will be using... your service again
Hi Alexander,
Thank you for the wonderful review! We're happy to hear you're satisfied with the assistance you received. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again. Have a lovely day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I haven't had one yet. How can I enter fifty letters to describe my experience when I haven't had one yet
Hi Darhl,
We're sorry for the early survey you received. Please let us know if you need assistance, especially with your searches. Rest assured, we're here for you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for the initial report but was prompted to buy the premium membership before being given all info. Misleading.
Hello Leslie,
We're sorry that you were dissatisfied with the report you received. Upon checking, I can see that you have paid $2.95 for a 7-day trial, including unlimited access. We would love to help you at no additional cost and hear more about the premium membership. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I had to call customer service regarding a billing issue. Representative was extremely quick to help resolve my issue. Confirmation of the resolution to my problem received within 5 minutes of ending call. Happy with a positive outcome.
Hi Lisa,
We're happy you're satisfied with customer service. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. If you need further assistance, please let us know. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Money was taken and I didn't realize it was going to be automatic and the person I spoke to kindly got me my money back as I expressed I only used the app once and wasn't planning on keeping it.
Hello Mackenzie,
Thank you for taking the time to give us a review. We're happy to hear that you're satisfied with the assistance you received. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Rubbish searching. Scammed me into purchasing based on records being found. Once paid up, there is nothing.
Hi Peter,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
First, the customer service rep was very kind, patient and helpful. Cudos for him! I used this website to search for information on a trailer and needed a VIN report. This was one of the usable sites listed, so I gave it a chance. The fee was very reasonable, $2+, but I was not aware that when I paid, I was automatically enrolled in their service with an automatic monthly charge@$25! I had to establish an account just to get the report (which had no information). I called CS to cancel the account, and they did pick up immediately. I still find this to be an irreputable way to do business. (I was not so tactful over the phone; read: Sleazy)
Hi Jane,
Thank you for sharing your experience. On our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed. You have canceled right on time! Rest assured, you will not be charged for your account renewal.
Please let us know if you need further assistance. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The fact you want someone to leave a review is annoying..
Hello Aisha,
We sincerely apologize for the inconvenience. Thank you for still giving us a review, though. Please let us know if you need assistance, especially with your searches. Rest assured, we're here for you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just didn't have the service history, but thanks
Everything else good
Hi Francisco,
We're happy to hear you're satisfied with the information you received. We're sorry, though, that the service history is not available. We only have the estimated vehicle repairs and maintenance costs for the next five years. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
If I could get the age of the person or birth year would help
Hi Kathryn,
We understand how important this information is for you. We want to help get this for you. Please give us a call or send an email to askinfotracer@infotracer.com. Rest assured, we're here for you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your service is very much appreciated. Everyone who helped me was very courteous and professional.
Hi Roselle,
Thank you very much for leaving us a wonderful review. We’re happy that you were satisfied with how our representative has assisted you. This is an experience we always want all our customers to have.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Angel,
We're sorry to hear that you're not satisfied with the service. We can confirm that your account is canceled. Rest assured, our company will no longer bill you. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315