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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was searching for any assets my husband had when he passed away in order to move forth with the succession. After paying on 3 of the sites (all managed through InfoTracer) I came up empty handed. I contacted them through email and Amiyah was amazing. She responded promptly to my concerns, refunded my money for 2 of the accounts I paid for and was able to offer additional help with the 3rd account in order to try to solve the issues I was having. Thanks again, Amiyah for all your help and patience. 2 stars because I found none of the information I was looking for. 5 stars for customer service.
Apparently i made the mistake of thinking i would get the current owner's name. Since the owner just harrased me a the local post office. The only info i received so far is the car's info. I want to know the name of the b***h who drives it or the owner's name. Sorry if i seem upset. It's not directed at infotracer
Hi Sonya,
We understand where you're coming from. Things like this would always make one upset. We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
First it says free, then $2.95 and now I must upgrade to get the info promised in the first place. You provided nothing. Rip off.
Hello Mary,
Thank you for taking the time to give us a review. Premium Reports are optional add-on services only that are separate from your subscription. You can simply exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is a scam. It had me pay before telling me that there was no information. I resent being tricked
Hello Scott,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They are so thorough. It gave me all I was needing to know
Hello Gloria,
We’re pleased that you found the information you need here at InfoTracer! We hope you would recommend us to your friends and family too!
Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Got the report I needed in less than a minute. Price is very reasonable.
Hello Kevin,
Our goal is to give easy access and fast results to our customers at a very affordable price. We are delighted to hear that you appreciate our service. Thank you for taking the time to leave such an excellent review! I hope you will continue to use our services in the future!
Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Omg. Im so happy. I found my father. 25 years look for my father and i founder. Thank you thank you
Hi Milene,
This is such awesome news! We're happy you found your father using our service. We hope you had a great reunion. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very misleading and not what I signed up for, only allows 1 premium vin search and wants to charge 24.95 for 2nd and there on.
Hi Juan,
Thank you for taking the time to give us a review. Please note that the plan you purchased only includes 1 Premium VIN. The unlimited pertains to other searches such as Background, Criminal, Arrests, and other reports. If you wish to add more Premium VIN searches, you can purchase this as an add-on. I can see that you've already reached out to customer service. Please let us know if you need further assistance. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great work fined showed my basic information just wanted to ensure my address etc was not publicly accessible via my number on the internet
Hi Cody,
Thanks for your fantastic review! We're happy you're satisfied with the service. We hope you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Vehicle photos inaccurate. Showed different cars and body styles
Hi Lisa,
Thank you for taking the time to give us a review. Please note that the photos on the report are just samples of what the vehicle looks like and not the exact one you are looking for. We would love to check things out for you. Please give us a call or send an email to askinfotracer@infotracer.com. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was fast and efficient I didn't like the service termination was quick thank you
Hi Greg,
We're sorry you didn't like the service. Rest assured, we will do our best to improve in the future. Thank you, though, that you found canceling the service easy. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I quite find the information I was looking for and forgot to cancel the subscription a week later. However, Annie, a customer service representative, quickly resolved this matter with no questions asked. Thanks Annie!
Hello Tyrone,
We're happy you're satisfied with customer service. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Where is the lien info. That was all i wanted. I am selling the house and i need to see if there are any liens against the property
Hi Dennis,
Thank you for giving us a review. We're sorry that you did not get the information you needed. Upon checking, I can see that you've contacted Customer Service, and we have provided the lien information. Please let us know if you need further assistance. Rest assured, we're here to help. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't give me right info then want me to pay more
Hi Paula,
We sincerely apologize if the information you received was incorrect. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy to use. Very detailed. Glad i found this app. Needed to look for a car and address it found it quick
Hi Diego,
Thank you for this fantastic review! We're happy to hear that you find our site easy to use and quickly found the information you needed. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Please let us know if you need assistance, especially with your searches. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Forgot her name, but I requested a call back and she called back immediately, and went straight to work, making sure everything was taken care of for me, treated me like a family member, she needs a raise
Hi Angela,
Wow! Thank you for this excellent review! We're happy you're satisfied with the assistance you received. We'll ensure she reads your review; this will surely make her day. If you need further help, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Does not provide the information that it leads you to believe, then appears to keep asking for more money.
Hello Kerry,
Thank you for taking the time to give us a review. Premium Reports are optional add-on services only that are separate from your subscription. You can simply exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I apologize for not remembering the Reps name, he was very professional, proficient, and polite in resolving my issues.
Hi Teresa,
We're happy to hear that you're satisfied with customer service. We hope that you will also recommend us to others. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Received very fast results for requested information
Hello Evident,
We're happy to hear that you found the information you needed quickly on our site. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was great but know that am officially canceling my subscription after the 7 day trial is over… thanks
Hi Clint,
We're happy to hear that you had a great experience with our service. We hope that you will also recommend us to others. As requested, I went ahead and canceled your account. You will still have access to unlimited searches until June 30,2022. Rest assured, our company will no longer bill you. Please let us know if you need further assistance. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brandy,
We value your feedback and are happy you're satisfied with the customer service you've received. I apologize that you could not find information on our site. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources.
We would love to assist you and improve your experience; kindly respond with your best contact information and time to call. You may contact us at askinfotracer@infotracer.com.
Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315