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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The site is easy to use. The information seems to be accurate and up to date.
Hi Allyssa,
Thank you for leaving us a great review! We're happy you found the information you were searching for and our site easy to use. This is an experience we always want our customers to have, and the entire team will love to read what you wrote. Have a fantastic day ahead, and have a happy holiday!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Ad stated it would list owners name but it doesn't
Hi Iris,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I have no experience yet because I haven't been on your site to look for anything
Hello Michelle,
Thank you for taking the time to leave us a review despite not fully utilizing the service yet. Please let us know if you need assistance, especially with your searches. Please give us a call or send us an email at askinfotracer@infotracer.com. Rest assured, we are here to help.
Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I looked myself up was just curious my maiden name is Overton but married name graham
Hi Patricia,
We're happy you're satisfied with the service. Please let us know if you need further assistance, especially with your searches. Rest assured, we're here to help. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Amazing experience with the agent, very quick and reliable
Hi Michelle,
We're happy to hear that you're satisfied with customer service. We hope that you will also recommend us to others. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not helpful at all. No telephone number, no references. A simple google search would have delivered better results.
Hello Nathalie,
We appreciate your feedback and are sorry that you were dissatisfied with the report. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and become better in the future. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Shauna,
Thank you for taking the time to leave us a review. We sincerely apologize for not providing additional information about the vehicle you were searching for. This may happen if the car is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. Rest assured, we will be improving our services and becoming better in the future. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No information on what I requested. Waste of money
Hello Gina,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. We want to turn things around and assist you in getting the information you need at no additional cost.
If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I had used the service once and didn't realize I had signed up for a subscription. When my card was billed I contacted them and they refunded me. I really appreciated that as they were not legally obligated to do so.
Hello Tanya,
Thank you for this excellent review! We are happy that you are satisfied with the assistance you received. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder.
We look forward to working with you again. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did the trial as a quick tester and was pleased with the quickness of checkout and history of vehicle provided. Would recommend
Hello Landon,
Wow! Thank you for this excellent review and the recommendation! We're happy we hit the mark for you. The entire team will be glad to read what you wrote and encourage us to do better. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Extremely simple to use, and provides as much information as it has access to, which is a lot of information.
Value for dollar wise, I would use this service again.
Hi Ages,
Thank you for sharing your fantastic experience with us! We're happy that you were satisfied with our report and service. We hope that you will also recommend us to others! If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted an owner name which was supposed to be included in my subscription. Now that I've paid it, it wants me to do "premium" to obtain that info. False advertising and now I'm out money because of it.
Hi Jessica,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Has too many steps for a cancellation process. The price is too high in my opinion.
Hello Edwin,
Thank you for your feedback. I apologize if you are having difficulty canceling your account. I can confirm that your account has been canceled as requested. You can rest assured that our company will no longer bill you. Please let us know if there is anything else we can do for you. Have a wonderful day, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It does not provide birthdays or addresses despite saying it does
Hello Piotr,
We appreciate your feedback and are sorry that you were dissatisfied with the report. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You report correctly on a name and address. You report no phone on one search and phone numbers on the second search. You report no association on my primary person with social networks. That is incorrect as the party has accounts with Facebook, Twitter and Instagram! I even paid the extra for the Premium report. Virtually useless to me! Please cancel my temporary trial period that expires on January 1st, 2023 and email me a confirmation. Thank you.
William Kypp Morrow
Hi Kypp,
We appreciate your feedback, and we’re sorry that you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
We can confirm that your account is canceled. Rest assured, our company will no longer bill you. We would also love to assist you and improve your experience. Please give us a call or send us an email at askinfotracer@infotracer.com.
We look forward to hearing from you! Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just started subscription and it said info on email address b4 I pd for service then 0 results after I got pd service pd for then suddenly there's no info available like it originally said there was.
Hi Rachel,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Please know that we source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We want to turn things around and assist you in getting the information you need at no extra cost. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So I paid 2.95 because we need the title number and to get that we have to pay 9.95 more to get that information. This is a rip off you pay 2.95 and don't get anything from it I could have gotten the same information from a google search for the spec list. This site is a waste
Hello Vincent,
We appreciate your feedback, and we're sorry you were dissatisfied with the report you received. Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
Please know that we source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It does not give me the information that I wanted. It is saying I need to pay premium when I already paid.
Hi Steve,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need at no extra cost. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for a particular license plate and it was found.
Hello Maria,
We're happy you found the information you needed. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. We hope that you will also recommend us to others. Have a fantastic day ahead, and have a happy holiday!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Victor,
We're happy you found the information you needed, although some were missing. Rest assured, we will work on improving our services in the future. Please let us know if there's anything we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315