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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I didn't receive anything related to my inquiry. I was expecting the background report as my conversation history shows
I'm not getting all the info i ask for and was said to have gotten 7 free lookups but i got charged after only 1 lookup
Hi Brina,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Please know that we source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Upon checking the account, I can see you are currently subscribed to a 7-Day Unlimited Search Access, which allows you to search within the trial period. We also want to turn things around and assist you in getting the information you need at no extra cost.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Trying to find which correctional institute my friend is in
Hi Chasity,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, and we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Told the associate my problem and she quickly investigated and resolved the issue and she was very sweet
Hi Ramona,
Thank you for this lovely review! We are happy that you are satisfied with the assistance you received. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder.
We look forward to working with you again. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good an quick but when was it registered by this name?
Hi William,
We're happy that you are satisfied with our site. If you need assistance, especially with your searches, please give us a call or send an email to askinfotracer@infotracer.com. We might be able to find additional information for you.
Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
We acquired a vehicle that had a lost title. Since all we had was the VIN number, I had to find a way to get information on the vehicle. I did a search and found Infotracer. The process was easy and I received an in-depth report about the vehicle in minutes. I definitely recommend Infotracer to anyone who needs to run a VIN inspection.
Hi Rosina,
Thank you for the five stars! We're pleased to hear that you could find the information you needed. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Expectations were met and I received the information I needed
Hi Antonio,
That's great! We're happy you're satisfied with the information you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There was none of the information I was looking for on the owner record
Hi Christoph,
We sincerely apologize if we could not provide the owner information of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Trying to find the last person who put it on the road
Hello Edna,
Thank you for taking the time to leave us a review. We sincerely apologize if we could not provide additional information about the vehicle you were searching for is unavailable. This may happen if the car is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. Rest assured, we will be improving our services and becoming better in the future. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Got information I needed but no longer need services
Hi William,
We're happy you found the information you needed. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. We can confirm that your account has been canceled; our company will no longer bill you. If you need anything else, please feel free to contact us anytime. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I found for the money asked this report to be quite extensive on the motor vehicle I was researching. Thank you!
Hi Guiseppe,
Your review is highly appreciated! We're happy you're satisfied with the site and our thorough report. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Barry,
Wow! Thank you for this excellent review and the recommendation! We're happy we hit the mark for you. The entire team will be glad to read what you wrote and encourage us to do better. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It said I was going to be giving owner of the vehicle but I never did get anything. I got basic infor of a the vehicle that I could of gotten it free of google
Hi Walter,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It said I'd get the register owner to the vehicle totally false information
And I need to find this person is there to believe to be involved in an accident or witnessed it only reason why I paid for this
Hello Angela,
Thank you for taking the time to leave us a review. We sincerely apologize if the owner information of the vehicle you were searching for is unavailable. This may happen if the car is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. Rest assured, we will be improving our services and becoming better in the future. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I like it very much the service. The information is very complete and useful
Hi Emir,
Thank you for leaving us a great review! We're happy you found the information you were searching for. This is an experience we always want our customers to have, and the entire team will love to read what you wrote. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I don't see any information about who the owner of the vehicle is with these plates. This is my sole reason for searching. I can tell what kind of vehicle it is by looking at it, but cannot ID the stalker.
Hello Matthew,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Upon checking, I can see that you've reached out to customer service, and we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. If you need further assistance, please don't hesitate to let us know. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Needing to know names of current owner(s), noticed some suspicious activity tonight and am just trying to determine who the parties involved were.
Hello James,
Thank you for taking the time to leave us a review. We sincerely apologize if the owner information of the vehicle you were searching for is unavailable. This may happen if the car is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. Rest assured, we will be improving our services and becoming better in the future. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Disappointed that the results had nothing on the car I looked up
Hi Aja-Ginai,
We appreciate your feedback, and we're sorry you were dissatisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I've not had time to look so I can't really rate yet.
Hello Rita,
We appreciate you taking the time to write a review even though you haven't used the service entirely. If you require help in any way, especially with your searches, kindly let us know. Don't hesitate to contact us by phone or email at askinfotracer@infotracer.com. You can depend on us to assist.
Have a fantastic day ahead, and have a happy holiday!
Sincerely,
Arden
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Working from my phone, so could be the issue.
Results don't seem fully focused on the email I submitted.
I may not be using it correctly.
Hi Michael,
Thank you for your feedback. We're sorry that you are having issues with the site and were dissatisfied with the report you received. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Berkay,
Thank you for posting a review, and we're sorry to hear that your experience was not up to standards. I've checked and can see that you requested a report when you contacted us through our Chat support, and our Research Team also sent the requested information, kindly check the email connected to the account.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315