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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
You have not found even half of the numbers I presented to you. The
Hi Merleen,
We're sorry you did not find the information you needed. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very helpful and detailed report as to why I was unable to connect a car owner's name with the license plate number.
Hello Debbie,
Thank you for your feedback. We're happy you're satisfied with the service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I have gone to JailTracker and found a massive criminal history on this person and your site, that I paid for, has told me that there is no history on this person.
Hello Christina,
I'm sorry that you did not find the information you needed on our site. We would like the opportunity to talk and investigate your feedback further.
Please feel free to contact us at askinfotracer@infotracer.com. We would love to make things right if you give us another chance.
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank you for your service in helping me find someone that drove a car
Hi Karen,
You're welcome! We're so happy you found what you were looking for. Have a great day ahead, and take care!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I only wanted a single report and when I paid for it I was signed up to a monthly sub.
Very deceitful.
I'll be taking this further.
Hello Gordon,
I’m sorry for any confusion; however, on our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
Upon checking, I can see that you've already reached out to customer service and can confirm that your account is canceled. Rest assured; our company will no longer bill you. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The Service was really quick and I really appreciate her effort.
Hi Aditya,
We greatly appreciate your feedback and are happy you were satisfied with customer service. We work hard to meet expectations like yours, and we’re delighted to hear we hit the mark for you. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Received actual humans talking to me upon cancelling service, rather than automated response. While I don't need infotracer anymore, I still have a positive impression of the company due to this.
Hi Greg,
Thank you for this lovely review! We are happy that you are satisfied with the assistance you received. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder.
We look forward to working with you again. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Please see above-the report contained detailed information and was returned quickly.
Hi Al,
Your review is highly appreciated! This is an experience we always want our customers to have, and we're delighted we hit the mark for you. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was supposed to show a rest records, and is saying I have no arrest records when I do. A waste of my money
Hello Sasha,
We appreciate your feedback and are sorry that you received inaccurate information. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We also want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Worked as advertised just don't like the forced review that is needed in order to cancel the subscription
Hello Heather,
Thank you for taking the time to give us a review despite the unwanted survey. I appreciate your feedback; this will allow us to improve. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Doesn't tell me
The owner which is what I wanted to know
Hello Danae,
Thank you for taking the time to leave us a review. We sincerely apologize if the owner information of the vehicle you were searching for is unavailable. This may happen if the car is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. Rest assured; we will be improving our services and becoming better in the future. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was searching for specific information about a new vehicle, and I found info tracer is a great resource. But I didn't intend to become a permanent member. After contacting Tech Support, they quickly helped me find the solution. Very fast and efficient!
Hello HJ,
Thank you for your kind words! We're happy you're satisfied with the information and customer service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Josh,
Thank you for still taking the time to give us a review despite not yet entirely trying out the service. Please let us know if you need assistance, especially with your searches. Rest assured; we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You advertise the info as free. I opted to pay the fee after going through the process to gain the owners information for this vehicle. The owners info is not on the report. This is a scam!
Hi Bob,
Thank you for taking the time to leave us a review. We sincerely apologize if we could not provide the owner information of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Claimed to provide info that the report had of Ownership Etc. Just gave Vehicle Detail. NO ownership Info. Wanted to connect with rightful Owners as it was sitting on my property.
What a scam.
Hi Jampa,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured; we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Lulu did an outstanding job helping me through my situation. We need more like her!
Hello Brian,
Thank you for sharing your feedback with us! We’re happy that you are satisfied with your assistance from Lulu. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very good site to look forIt could be a little cheaper but the price was reasonable and when somebody wants it disregard it somebody should be able to do it by themselves thank you
Hello Roland,
Thank you for sharing your feedback with us! We’re happy that you are satisfied with our service. We hope that you will also recommend us to others. Please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Todd,
Thank you for this excellent review! We’re happy that you are satisfied with our reports. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You an are sneaky! You show 4 records so the consumer thinks there might be something but then you pay 29.99 for nothing!
Hello Lisa,
Thank you for taking the time to leave us a review. Please note that all customers are welcome to run a preliminary search for free, and this will provide a preview of the possible results available when you subscribe to our services. Nonetheless, providing and maintaining quality information requires access, collections, updates, and sorting fees, which is why our reports are not free.
We're sorry that you were dissatisfied with the report you received. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Hao,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again. Have a good one, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315