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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Carol was most kind, courteous, and helpful. She answered all my questions satisfactorily. I appreciate her very much.
I obtained the available portion of the information that I wanted to have. The remaining question was resolved through the chat with Carol. I did not need any further information. Carol canceled the subscription for me.
Again I thank Carol for her kind assistance.
I was looking for someone and only had their email. This site found all the info I* needed.
Hi Michael,
Thank you for sharing your experience with us! We're pleased you found what you were looking for. We hope that you will also recommend us to others. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The online search routine was easy to use. Billing was straightforward; you need to be sure to cancel if you do not want to have a continuing monthly service. The report was very thorough.
Hello Wesley,
Thank you for the fantastic review! We truly appreciate you taking the time to share your experience with us. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder.
If you need further assistance, feel free to contact us anytime. Have a great day ahead!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted to find a vehicle that was associated with a theft.
Hello Jonathan,
That's great! We're happy you're satisfied with the information you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315,
Results came back quickly and really helped give me insight. Love the PDF download feature!
Hi KC,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you again, and we hope you have a wonderful day ahead!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Pathetic information just keeps repeating the same crap, full name, first name, last name
Oh look the full name again
Hello Steven,
We appreciate your feedback and are sorry that you were dissatisfied with the report. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Please know that we are working hard to improve our international search. Rest assured; we will be improving our services and become better in the future. Please let us know if there's anything we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Maggie was very pleasant and helpful. I forgot to cancel my 7 day trail and was charged a monthly subscription. I explained the situation to Maggie and was able to successfully complete and refund.
Hello Ryan,
Thank you for your review. We're happy you're satisfied with the assistance you received from Maggie. We'll ensure she reads your review; this will make her day. Please let us know if there's anything we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Dee,
Thank you for taking the time to leave us a review. Upon checking, I can see that you've already reached out to customer service, and we sincerely apologize if the information you received is outdated. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we are not in control of. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing any searches or subscriptions.
Rest assured; we will be improving our services and becoming better in the future. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
False advertising. I clicked the button to retrieve additional information and paid the $2.95 and now for that same information I'm required to pay more money. Scam.
Hello Paul,
Thank you for taking the time to leave us a review. The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Could of gotten the information for free or a dealership. What b.s is this
Hello Tammy,
Thank you for taking the time to leave us a review. We sincerely apologize if we could not provide the additional information about the vehicle you were searching for. This may happen if the car is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. Rest assured; we will be improving our services and becoming better in the future. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Used license plate lookup to get vehicle information.
Hello Cameron,
Thank you for taking the time to give us a review. We hope you were able to find what you were looking for. If you need further assistance, please let us know. Rest assured, we're here for you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Why are no links accessible from information provided? If I tap a name or email - I get nothing. Am I missing something?
Hi Lisa,
I'm sorry to hear you're having issues with the links on the report. We would love to check and help you further. Please send us an email at askinfotracer@infotracer.com. Rest assured; we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The site gave me the information I needed. Freya was especially nice and helpful.
Hi John,
We're happy you found what you were looking for. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I needed to cancel my subscription as I simply cannot afford it. I thought I had canceled it already. I had not, but after calling in was able to quickly and easily cancel my subscription, as well as refund the money for the month. Very thankful!
Hi Christine,
Thank you for sharing your experience with the community and us. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It helped a lot what i was looking for and helped me get my money back
Hi Alarick,
We're happy you found what you were looking for. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello
Very good very good great experience
Very good very good great experience
Very good very good great experience
Hi Sam,
That's great! We're glad to hear that you had a great experience. We hope that you will also recommend us to others. Have an amazing day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was easy to navigate and it was very avoidable. Thanks
Hi Sammie,
Thank you for this wonderful review! We're happy you're satisfied with the service. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for one search to attempt to locate a family member. The price was fair and the result of the Infotracer search was very comprehensive. I was able to determine quickly that the individual was not the family member I was trying to find, saving me the embarrassment of making a wrong phone call.
Hi Richard,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you again, and we hope you have a wonderful day ahead!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Me encanto la rapidez de la aplicacion y los resultados
Hi Barbara,
We're pleased that you were happy with the service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Lots of information but no replication of the window sticker as advertised on your website. Very disappointing and misleading. Please cancel my subscription immediately.
Hi Leigh,
We're sorry to hear about what happened. Please be advised that we have never advertised that kind of service. To learn more about our service, you may visit this link: https://infotracer.com/faq/.
I can confirm that your account is canceled. Resta assured, our company will no longer bill you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shozo,
Thank you for your excellent review! We're happy you're satisfied with the assistance you received from Carol. We'll ensure she reads your review; this will make her day. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315