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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
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Hello Itiesha,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please contact our Voice of Customer Team at askinfotracer@infotracer.com with any further comments or suggestions you wish to share.
We look forward to hearing from you! Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I enjoy my experience it was fantastic I will recommend this to everyone I know
Hi Daniel,
Thank you for sharing your experience with us and for the recommendation! We're happy you're satisfied with the service. Have a pleasant day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The customer service rep was quick and to the point. Understood what I said without me repeating myself and resolved my issue without me asking twice or begging! He is a keeper!
Hello Kizzie,
Thank you for this excellent review! We're happy you're satisfied with the assistance you received. We'll ensure that he reads your feedback; this will make his day. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Searched for property owned by grandmother, lure says "3 possible property records found", actually reported her last property - not the one she lived in for 30+ years and owned along with another she owned at her death in a nearby city. Waste of cash and hassle.
Hi Cheryl,
Thank you for giving us a review. The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
We're sorry that you did not get the information you needed. We want to turn things around and assist you in getting the information you need at no extra cost. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
...
Hello Michael,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at askinfotracer@infotracer.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our business!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I have to admit that I was not expecting to get a refund when I requested one nor a quick response and yet That's what happened. I really appreciate. Thank you. Customer service team member for addressing my concerns and so with my issues.
Hello Angel,
Your review is highly appreciated! We’re happy that you are satisfied with customer service. We always put the satisfaction of our customers first, and we are delighted that we were able to deliver that. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So far, the information is accurate and was easy to find.
Hello Dee,
We're delighted you're finding the information provided accurate and easy to find. Please let us know if you need further assistance, especially with your searches. Rest assured, we're here to help. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank you for taking care of all of my wishes, Chris. Your courteous and efficient help was greatly appreciated!
Hi Karen,
Thank you for sharing your experience with us! We are happy that you are satisfied with the assistance you received. We'll ensure he reads your review; this will make his day. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Spent too much time searching online, witb minimal info. Found my information within seconds. Very impressed!
Hello Scott,
Thank you for sharing your feedback with us! We’re happy that you are satisfied with our service. We hope that you will also recommend us to others. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You made looking for my boyfriend's grandmother' car a lot easier
Hi Alyssa,
You're welcome! We're so happy you found what you were looking for. We hope that you will also recommend us to others. Have a great day ahead, and take care!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Tara,
Your review is highly appreciated! We're happy you're satisfied with the site. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hi Marita,
Thank you for taking the time to write us a review! We're happy to hear that you're satisfied with the site. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Wayne,
Thank you for the five stars! We're so happy you're satisfied with the result. We hope that you will also recommend us to others. Please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I found it untetesti g to see what information an employer might see about me. It was about 75 percent accurate. I guess marriage records aren't accessible, as my relationship status was not correct, it might violate canadian privacy laws.
Hello Craig,
We appreciate your feedback and are sorry that you received inaccurate information. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Please know that we are working hard to improve our international search. Rest assured; we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I'm looking for the owners name, your report doesn't provide this information
Hi Vicki,
We sincerely apologize if we could not provide the owner information of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
...
Hello Loray,
Thank you for taking the time to leave us a review. Please let us know if you need assistance, especially with your searches. Please give us a call or send us an email at askinfotracer@infotracer.com. Rest assured; we are here to help.
Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not have anything that I could not find by going to tax assessor, social media, etc.
Hello Linneah,
I am sorry your experience did not match your expectations. We do our best to provide up-to-date information. Our information is derived from publicly available sources. To learn more, please visit https://infotracer.com/terms/.
I would love to improve your experience and assist you with your search. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I tried a short $1 subscription, a few days ago I noticed an. Attempted charge, I called customer service and was immediately connected with Carl. He was professional, polite and had my question answered quickly. Thank you all for the excellent customer service
Hi James,
We appreciate this fantastic review! We're glad you think our customer service is excellent. We put a lot of effort towards exceeding expectations like yours, and we're happy to say we succeeded. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Mary,
We're happy you're satisfied with the report you received. We hope you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jordan,
We're happy you found the information you needed. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315