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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Paid for service to obtain an address. Did not get address.
I paid for an owner's name and don't appear to have one. That's deceptive marketing.
Hi Timothy,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured; we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
A professional service that's not just our to take your money. I was fully refunded after I forgot to cancel my free trial. I recommend info tracer 100 %.
Hi Jeffrey,
Thank you for sharing your experience with us and for the recommendation! We are happy that you are satisfied with the customer service. We put a lot of effort towards exceeding expectations like yours, and we're happy to say we succeeded. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Please cancel my subscription I know for a fact the the guy I looked up has a record and it's shows nothing this site is a joke
Hi Paul,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Upon checking, we can confirm that your account is canceled. Rest assured; our company will no longer bill you.
We want to make things right and help you get the required information. If you prefer, we can schedule a call whenever you are available, or you can contact us via email at askinfotracer@infotracer.com. Please know that we are here to assist you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I needed the owners information of a vehicle, and when I paid for the subscription was led to believe that information would be included. Instead, I was promoted to upgrade to another level and pay more for the information I needed. Waste of time and money.
Hello Mary,
Thank you for taking the time to give us a review. Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's too complicated to make out, you can't lick on the name you want.
Hello Nicole,
We appreciate your feedback and sincerely apologize if you find the site too complicated. Please know that we are working hard to improve our international search. Rest assured; we will be improving our services and becoming better in the future.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I need a name like you said youd give me theres no name or specifications
Hi Cecilia,
We sincerely apologize if we could not provide the owner information of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I had an abandoned car in the back field and i used this site to look it up and found the owner and car was returned. Just watch out the free trial they already try to charge my account for 30$
Hello Mark,
Thank you for sharing your feedback with us! We're pleased you found what you were looking for. I’m sorry though for any confusion; on our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It sucks, doesn't give me the Information on what I needed
Hello Robert,
Thank you for taking the time to give us a review. Upon checking, I can see that you've already reached out to customer service, and we sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I don't like getting roped into a monthly payment without advance notice.
Hello Robin,
We're sorry for any confusion; however, on our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
Upon checking, your account is still active. And if you wish to cancel, you may call us at your most convenient time, or you can reach out to us via email at askinfotracer@infotracer.com. We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
All of the info that I was presented said my report would include detailed info if it was available. Now that I bought the report, I am being told much of the information I was told I would get requires me to purchase a $25 "premium" report.
I understand if the info is not avaialble but if it is available, I should not be required to buy yet another report to see it.
Hello Roger,
Thank you for taking the time to leave us a review. The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
Upon checking, I can see that you've already reached out to customer service, and we sincerely apologize if we could not provide the past and current owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
La información del vehículo tiene pocos datos. Tiene muchos N/A y algunos datos no están completos. No sé dónde está su ubicación del vehículo o si este todavía existe. Se necesitan muchos detalles para identificarlo. También la fotografia de la camioneta no es como debería de estar ni muestra detalles. Solamente el número de vin y las millas están correctas.
Hi Francisco,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your service sucks. It said it would provide me certain information and the reports I'm being provided don't contain that information it said it would. What a scam!
Hi Steven,
I'm sorry you couldn't find what you were looking for. Please know that everyone is welcome to conduct a quick search.
The Preliminary Search is only a sample of the potential outcomes you might see after subscribing to our services. It queries people's databases to confirm that the individual is real and resides in the United States. On my end, I have looked to see if I can help provide the outcomes you would need, but I have come up empty-handed. According to the Driver's Privacy Protection Act (DPPA), the license plate may have restricted access.
I would love to help further and turn things around. Please give us a call or send an email to askinfotracer@infotracer.com. Rest assured; I'm here to help. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This didn't provide me with any new information and many of the social media accounts were inaccurate.
Hi Christine,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Too soon to give my opinion Have not retrieved any info.
Hi Patricia,
We understand that you haven't fully tried the service out. We hope that you find the information you're looking for. If not, please let us know, and we'll be more than happy to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I've been trying to locate these people for a long time finally found a service who could.thank you.
Hi Tina,
Oh wow! That's great to hear! We're happy you found the people you were looking for. The whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for using our service.
Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
All I needed was title info to report to the authorities who tried to kill me for 10+ mins straight w his vehicle, throwing objects at my car in the process. All I got was specs on a camry. Wow
Hello Mark,
I'm sorry to hear about what happened. I hope that you're okay. I've reviewed your account and can see that we were able to provide the owner of the plate you were searching for. Please note that we source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
To know more about our services and where we get data, please visit this link: https://members.infotracer.com/customer/faq.
I can confirm that your account is canceled; our company will no longer bill you. Rest assured, we'll work on improving in the future. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My other 2 tag searches came up empty. I think I have state info wrong. Can you search tag without the state info?
Hello Adam,
We appreciate your feedback and are sorry that your searches came up empty. We do need a valid License plate that includes the state for our service to have a complete search. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I am searching for the owner of this vehicle which info tracer told me I could access if I became a member
Hi Marvin,
We sincerely apologize if we could not provide the owner information of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was very first good I'm very good experience. She had understand what my requirement on the sheet within the time.
Hi Samir,
We greatly appreciate your feedback! We work hard to meet expectations like yours, and we’re delighted to hear we hit the mark for you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David,
We try our best to provide the most accurate information. However, the records we have are from different public sources. We do not own it, and we do not have control of its content. I hope you understand.
We still want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315