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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
There is a map with a couple locations the vehicle had been in most recently. It also showed the dealership it was most recently sold from.
I laughed at the perfect ratings because that vehicle had been in one major accident as well as a few minor ones, so even though insurance was aware it has previously been damaged and repaired, they covered it up. It also didn't mention there was a lot of interior cosmetic damage, so it makes me wonder how far they went refurbishing the car.
It's good to get some closure.
Hello Sara,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I am learning. However, we have found IP addresses that are connected with each other that all connect to the neighbor who is hacking us
Hi Robin,
We're sorry to hear you're dissatisfied with the information you received. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we are not in control of. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing any searches or subscriptions. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
We try our best to provide accurate information; however, our records are from different public sources. We do not own it, and we do not have control of its content. I hope you understand. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Disappointed that companies are using millions of random people to make money and subject them to identity theft or targeting them for personal gain and/or attacks. This world is technologically out of control and sites like these are perpetuating that atmosphere.
Hello J,
Thank you for letting us know about this. Your feedback helps us get better. If you’re open to discussing this further, please reach out to us at askinfotracer@infotracer.com. We’d greatly appreciate the opportunity to make things right.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Could not get the owner name that I understood would be o the report!
Hello Wendall,
Thank you for taking the time to give us a review. Upon checking, I can see that you've already reached out to customer service, and we sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account is canceled; our company will no longer bill you. Rest assured; we will be improving our services and become better in the future. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great customer service! I had a problem with billing and was reached out to by Bob! He was do awesome and nice!
Hi Sara,
Thank you for this lovely review! We are happy that you are satisfied with the assistance you received from Bob. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder.
We look forward to working with you again. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello John,
I'm sorry you couldn't find the needed information on the site. We would love to help and turn things around. Please send us an email at askinfotracer@infotracer.com.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very helpful in cancelling my unneeded subscription
Hi Stacey,
Thank you for sharing your experience with us! We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I know for a fact that my son in law is in jail, yet your site says no records.
Hi Teresa,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Due to legal state restrictions beyond our control, data may contain errors and omissions.
We want to make things right and help you get the required information. If you prefer, we can schedule a call whenever you are available, or you can contact us via email at askinfotracer@infotracer.com. Please know that we are here to assist you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This site indicated it would include info that it didn't include. Waste.
Hi Karla,
I'm sorry you couldn't find the needed information on the site. We would love to help and turn things around. Please send us an email at askinfotracer@infotracer.com.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't have any of the history report that I was looking for regarding maintenance
Hello Matthew,
Thank you for taking the time to give us a review. We sincerely apologize for the inconvenience. We can provide an estimated cost of the vehicle's repairs and maintenance for the next five years. If you would like to get this information instead, please call or send an email to askinfotracer@infotracer.com. Rest assured; we're here to help.
Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
To charge for the same info anyone can get for free and withouthaving to register an account, is bogus!
Hello Jesse,
Thank you for taking the time to leave us a review. Please note that all customers are welcome to run a preliminary search for free, and this will provide a preview of the possible results available when you subscribe to our services. Nonetheless, providing and maintaining quality information requires access, collections, updates, and sorting fees, which is why our reports are not free.
Upon checking, I can see that you've reached out to customer service, and we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. If you need further assistance, please don't hesitate to let us know. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very satisfied, overall. I like the personable and helpful customer service I received when I called for assistance.
Hello Silvio,
Thank you for this excellent review! We're happy you're satisfied with the assistance you received. We'll ensure that he reads your feedback; this will make his day. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Cheaper now but extra for the real info sucks. The basic should be free. Should be getting the full report for the monthly fee. Not extra. Waisted my money I think.
Hello Keela,
Thank you for taking the time to leave us a review. Please note that all customers are welcome to run a preliminary search for free, and this will provide a preview of the possible results available when you subscribe to our services. Nonetheless, providing and maintaining quality information requires access, collections, updates, and sorting fees, which is why our reports are not free.
We're sorry that you were dissatisfied with the report you received. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Mr. G,
Thank you for the five stars! We're happy you're satisfied with the assistance you received. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
However, it was very outdated information so it did not serve
Hello Alf,
We appreciate your feedback and are sorry that you received outdated information. Please know that we source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
None it was just for a moment of clarity I'm not interested anymore in the cite
Hello Sophia,
Thank you for your review. We're sorry your experience didn't match your expectations. It was an uncommon instance, and we'll do better in the future. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There are not many of these websites that allow you to search for Canadian addresses. This one is the only one I know of actually… I only wish there was a way to see a compiled report for each person instead of only seeing a list of all names and then all emails then all addresses etc. I would like it if I could see what name belongs to what email and phone number.
Hello Geoff
Thank you for your feedback! We’re glad to hear that you enjoyed our site. Please know that we are working hard to improve our international search. Rest assured; we will be improving our services and becoming better in the future.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Company is deceptive. It does not provide owner name as the ad says it does.
Hi Jon,
We sincerely apologize if we could not provide the owner information of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I signed up to find the owner of a vehicle, Ive not been able to
Hello Michelle,
Thank you for taking the time to give us a review. Upon checking, I can see that you've already reached out to customer service, and we sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shane,
We appreciate your feedback and are sorry that you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
I've checked and can see that you requested a report when you contacted our Customer Care Team. One of our researchers will get back to you in 24 to 48 hours. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315