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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Maggie answered the phone very quickly and reassured if that's all i needed made it quick and easy thank you.
Fast but not very well organized and no links to other services
Hi David,
We appreciate your feedback, and we're sorry you were dissatisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
She helped me fast and she was nice. I would surely use this service again in the future. I appreciate the late evening help i received concerning my account. Thank you so much
Hi Zavier,
We're happy you're satisfied with customer service. We hope that you will also recommend us to others. Have a great day ahead, and enjoy the holidays!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I feel like I was tricked into paying the $2.95 charge for 7 day free trial. Just to have the app tell me that if I wanted all the car info I had to upgrade/pay to receive all the information ibwas led to believe that I was getting from 7 day free trial
Hi Gerald,
I'm sorry you couldn't find what you were looking for; this is not an experience we want our customers to have. Please know that the Preliminary Search accesses people's databases to confirm that the person exists in the United States. It may not match the search results obtained in the member's area based on the same search parameters. And subscribing to a Premium Report allows us to access additional data unavailable anywhere else. If we cannot find additional information, a refund is automatically processed.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Doesn't show anything you advertise it's false leading and a lie rip off for sure
Hello Bryant,
I'm sorry you couldn't find what you were looking for; this is not an experience we want our customers to have. Please know that the Preliminary Search accesses people's databases to confirm that the person exists in the United States. It may not match the search results obtained in the member's area based on the same search parameters.
We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great experience Carol helped me out answered all my questions couldn't have had a better experience
Hello Marcos,
Thank you for the 5 stars! We're happy you're satisfied with the assistance that Carol provided. We'll ensure she reads your feedback; this will make her day. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Maggie was very helpful and offered me a refund, she absolutely deserves a raise
Hi Jacob,
Thank you for sharing your experience with us! We're pleased you're satisfied with how Maggie did. We hope that you will also recommend us to others!
We look forward to working with you again. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Information was extremely old and outdated could not use the info. Very disappointed that you have to get premium service to get the most needed information. Price is ridiculous
Hello Jan,
We appreciate your feedback, and we're sorry to hear that the information you received were outdated. The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need at no extra cost. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very detailed vehicle reports, which is the reason I signed up. But I don't know about any other information that's available.
Hi Cindy,
Thank you for this fantastic review! We're happy you're satisfied with the report. We would love to improve your experience even more. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not what i had expected. Tons of vehicle info but not ownership of vehicle
Hi Mike,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
All it gave me was a latitude/longitude location and the area the ip add originates from. I can get that off a free site instead of pay for it and do a 7 day trial.
Hello Lacey,
We sincerely apologize if you could not find the additional information you were looking for on the site. We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Upon checking, your account is still active. And if you wish to cancel, you may call us at your most convenient time, or you can reach out to us via email at askinfotracer@infotracer.com. We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Peter,
Thank you for taking the time to give us a review! We're happy you find the service easy to use and found your information quickly. If you need assistance, especially with your searches, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
She was so helpful & took care of my problem right away!
Hi Stacey,
Thank you for this excellent review! We're happy you're satisfied with the assistance you received. We work hard to meet expectations like yours, and we're glad we succeeded. We hope that you will also recommend us to others.
We look forward to working with you again. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I called and kindly the lady helped me with all my questions!
Hello Ambar,
Thank you for sharing your experience with us! We are happy that you are satisfied with the assistance you received. Please let us know if there's anything else we can help you with. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good, found what I wanted within minutes and will use again if I ever neded.
Hi Guy,
That's great! We're happy you found the information you were searching for. We hope that you will also recommend us to others. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank you for your help. Very friendly, very helpful. Thank you again for your help.
Hi Jeffrey,
Your review is highly appreciated! This is an experience we always want our customers to have, and we're delighted we hit the mark for you. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Debra,
Your review is highly appreciated! We're happy you're satisfied with the service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Excellent support, payment methods and compliance policies.
Hi Frederick,
We greatly appreciate your feedback and are happy that you were satisfied with the overall service. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Easy to use, didn't have to wait long either. Would recommend to a friend will be using again.
Hello Lane,
Wow! Thank you for this excellent review and for the recommendation! We're happy we hit the mark for you. The entire team will be glad to read what you wrote and encourage us to do better. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Report was empty, but initially said it had all the info
Hi Carlos,
We sincerely apologize if we could not provide additional information about the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Daisy,
Thank you for your kind words! We're happy you're satisfied with customer service. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a fantastic day ahead, and have a happy holiday!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315