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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Just checked it on a Vin record / car i am aware of. Its report says ******* miles while the car is having on ******* miles. Wasted my $1!
No information provided. No warning about next billing.
Hello Lawrence,
We sincerely apologize if we could not provide additional information about the vehicle you were searching for. Please know that we source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
We are sorry for any confusion; however, on our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
Please let us know if there's anything we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
What I needed most to receive were the historical service, maintenance and repairs records on the 2006 Pontiac Torrent I am researching for purchase. I need this crucial information in order to make an informed choice.
Hi Kit,
We appreciate your feedback, and we're sorry you were dissatisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good if could see any traffic tickets I've gotten.
Hi Kimberly,
Thank you for the five stars! If there is any information you need that was not included in the report, please let us know. Give us a call or send an email to askinfotracer@infotracer.com. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Said it would give owner information but it did not
Hi Julia,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was able to resolve my issue very quickly and pleasantly. Thank you
Hi Frankie,
We're happy you're satisfied with customer service. We hope that you will also recommend us to others. Have an amazing day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You indicated owner information was available in the report so I paid for the report. Of course, once i paid you indciated that was included in a 'premium' report. I did not get what i paid for.
Hi Robert,
We appreciate your feedback, and we're sorry you were dissatisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I needed past owners of the car. The report didn't include it
Hello Carrie,
We're sorry that you could not find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I thought this might have been a monthly membership scam, however, Stephen responded immediately and resolved ALL my issues. In addition, the site provided all the information I needed. Thanks...
Hi Michael,
I'm happy you're satisfied with the information and customer service you've received from Stephen. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Bought the subscription to find out owner history. Once I paid, you (plus a monthly payment I was going to keep) want me to pay AGAIN for the access I thought I was paying for.
Hi Gonzalo,
Thank you for posting a review. I'm sorry you're not satisfied with the report you received. Please note that Premium Reports are optional add-on services separate from your subscription. You can simply exit the pop-up notification, which will continue running the search without additional fees. To know more about our services and where we get data, please visit this link: https://members.infotracer.com/customer/faq.
Since this is not an experience we want our customers to have, I want to assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, I'm here to help you.
I look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Services as described and easy user interface to navigate. Will use again in the future. Thanks infotracer
Hello Dallas,
Wow! Thank you for this excellent review! We're happy we hit the mark for you. The entire team will be glad to read what you wrote and encourage us to do better. Have a wonderful day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very easy process and the report has relevant detailed information. I would highly recommend this report to all my friends and family. Two thumbs up.
Hi Mike,
Your review is highly appreciated, and thank you for the recommendation! This is an experience we always want our customers to have, and we're delighted we hit the mark for you. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hi Luis,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at askinfotracer@infotracer.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our business!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good on everything. Clear speaking and fast response.
Hello Dominic,
Thank you for this wonderful review! We are happy that you are satisfied with the assistance you received. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder.
We look forward to working with you again. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nice people.
Did everything they said they would
I would recommend this company to others.
Hi Bryan,
Thank you for this amazing review! We're happy you're satisfied with customer service and that you will recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Jenny was very knowledgeable and dedicated to find a solution to the issue and was diligent with call back. Thank you for your awesome help.
Hello Dylan,
Thank you for your excellent review! We are delighted that you are pleased with Jenny's assistance. We'll make sure she reads your review; it'll brighten her day. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This site doesnt show that Clifford Robert Overacker is in jail (since June 2022) NOW in Paw Paw MI. APPARENTLY I spent money on a SCAM.
Hi Michelle,
We value your input and are sorry to learn that you weren't happy with the report you got. We want to make things right by helping you obtain the data you require.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We are eager to hear from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The guy who helped me was nice and quick with his answers plus he made things easy to handle.
Hi Travis,
Thank you for the wonderful review! We're happy you're satisfied with customer service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I'm not finding anything on the person I searched and I know they have an extensive record.
Hello Maureen,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Excellent service and thank you! Quick in solving issues. Friendly attitude and impeccable manners
Hi Erya,
We appreciate this fantastic review! We're glad you think our customer service is excellent. We put a lot of effort towards exceeding expectations like yours, and we're happy to say we succeeded. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chandan,
We appreciate your feedback and are sorry to hear the information you received was inaccurate. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315