On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I got a quick download with all the info i needed. I needed to see if a car title was in my name. I showed the title belonged to a junk yard and the car was labeled as junk. That is what i needed to verify.
Hi Carrie,
Thank you for the 5-star review! We’re glad you were able to quickly access the information you needed. If you need any further assistance, feel free to reach out. We’re always here to help!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
KC from chat support was very rude, that agent needs to be re trained
Hi Frankie,
Thank you for bringing this to our attention. We’re sorry about your experience with KC from our chat support.
Please know that we take all feedback seriously, and we’re reviewing your concern to ensure this doesn't happen again. We will make sure the agent receives the necessary training and guidance. If there’s anything specific you’d like us to address or if there’s another way we can assist you, please don’t hesitate to reach out. We want to make things right for you.
Have a great day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Completely a waste of money. With a little time and research I found more info then what was provided through your website. I00% a waste of time and money. Extremely disappointed. I Will do my best not let others waste their time or money.
Hello Nicole,
I appreciate you leaving feedback, and I'm sorry our service did not satisfy your data needs. We source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Upon checking, I can see that you were trying to find information on a phone number, and we were able to provide results. Was there something wrong with the report? We would love to turn things around and make it right if we can.
Please call or email me at askinfotracer@ask.infotracer.com. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your system works great for you, just keep nickel and diming folks. $2.95 got me no more info than the free report. So, I am NOT AT ALL HAPPY.
Hello Glenn,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Upon checking, I can see that you were trying to find information on a license plate/VIN, and we were able to provide results. Was there something wrong with the report? We would love to turn things around and make it right if we can.
Please call or email me at askinfotracer@ask.infotracer.com. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Found info I needed rite off tha bat! Thanks! Someone was harassing my mother and we found out who it was. So thanks. Now less worry for my mama
Hello Dena,
Thank you for the 5-star review! We're glad you found the information you needed quickly, and it's great to know it helped bring some peace of mind to your family.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Janet,
Thank you for your review! We're glad your experience with our service has been good so far.
I forwarded a request for the vehicle's owner information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This site sucks not what you guys claim sucks it really sucks
Hello Michael,
Thank you for sharing your feedback. I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have.
I can see that you were trying to find information on an IP Address, and we were able to provide results. Was there something wrong with the report? We would love to turn things around and make it right if we can.
Please email or call me at askinfotracer@ask.infotracer.com. I look forward to hearing from you. Have a great day, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
LOTs of red tape to just use your system and all those OPTIONS of WHY. I have technical masters degrees and found them invasive and insidious. And The info I received thru your site is incorrect anyway! Why waste my time?
Hi,
Thank you for your feedback. I’m sorry you're dissatisfied with the process and the information you received.
Our goal is always to make our platform as user-friendly as possible, and we take your concerns seriously. While we strive to provide accurate information, publicly available data can vary, and some records may be incomplete due to state regulations. We appreciate your understanding.
If you need further assistance or clarification, please call or reach out directly at askinfotracer@ask.infotracer.com. We're here to help!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You upsell for more information once I'm at your website. Would never had paid the $2.95 had I know this.
Hi Julie,
Thank you for your feedback. We’re sorry for any confusion regarding the additional offers after your initial purchase.
Please know that Premium Reports are completely optional add-ons. It provides access to additional, highly sensitive data that comes at a cost because it's not available from public sources. However, you can simply close the pop-up and continue your search without interruption.
I would be happy to help you better understand your options. Feel free to reach out with any questions at askinfotracer@ask.infotracer.com. We're here to help.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Im not getting the information i need to locate individuals
Hi Kerry,
Thank you for taking the time to leave your feedback. I'm sorry if you did not get the information you needed.
We aim to provide accurate and detailed information, however, please understand that we can't guarantee full or accurate information for every name, phone number, or address because publicly available information varies. Records may be missing or incomplete for various reasons, including state restrictions.
If there’s anything specific we can help you with, feel free to call or email us at askinfotracer@ask.infotracer.com. We’re always here, ready to assist. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not giving me the info I paid for. I'm looking for a name attached to an IP address
Hi Jessica,
Thank you for your feedback and I'm sorry if you did not get the information you're looking for.
I am unable to find any additional details related to your request within our database. This can sometimes occur under a few circumstances:
1. The individual may be using a VPN (Virtual Private Network), which can mask their actual location and identity.
2. The IP address might be dynamic, meaning the ISP assigns a temporary IP address that changes each time the device is rebooted. This makes it difficult to trace the same user consistently.
3. Network Address Translation (NAT) could be in use, which hides an entire range of IP addresses behind a single public-facing IP. While the city may appear accurate, it could be the ISP’s location rather than the end-user's specific location.
In some cases, the information may have been intentionally removed or blocked for privacy, confidentiality, or security reasons, either by the individual or by state regulations.
Additionally, we source our data from publicly available records provided by state, local offices, and other agencies. However, please note that such data may contain errors or omissions, and certain legal restrictions beyond our control could affect the availability of information.
Please don’t hesitate to reach out if you need further clarification or assistance.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Excellent information and received quickly. Useful for deciding whether to buy or not
Hi Cherie,
Thank you for your positive feedback and 5-star rating! We’re glad the service met your needs and supported your decision-making process.
We appreciate your support and are here if you need anything.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your website is a scam. All info is already free before even purchasing membership
Hi Pedro,
Thank you for your feedback. We aim to be as transparent as possible about our offerings, and I’m sorry for the confusion regarding our service. Our goal is to provide you with the information that you need. If there’s anything specific we can help you with, feel free to call or email us at askinfotracer@ask.infotracer.com. We’re always here, ready to assist. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No useful info provided. They want more money. Don't waste your 3 bucks.
Hi David,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you were looking for.
I also tried searching for the information you needed, but was unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe! Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Full of details and information. I found alot especially in today's society where people aren't who they appear to be
Hi Michael,
Thank you for your feedback. We're glad you found the information detailed and helpful.
We understand how important it is to provide transparent and trustworthy content, especially in today’s world. Your feedback greatly encourages us to keep delivering valuable and reliable information.
If you have any questions or suggestions, feel free to let us know. We're always here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Anytime I click on a name it then goes to another search or I have to look through names and names and names. It's just a giant waste of time.
Hello Luke,
I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the information you needed.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Andy,
Thank you for the 5-star review! Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to contact us at askinfotracer@ask.infotracer.com at your most convenient time. We look forward to assisting you with any of your concerns.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Owen,
Thank you for your review. We’re glad you received the information you needed!
Our records show that your account has been canceled, and you will not see any future charges from us. Your access expired last July 6,2025.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Report didn't give the reason for the manufacturer's buy back.
Hello Eugene,
Thank you for your feedback. I'm sorry we could not provide the information you needed. Please know that the reason for the manufacturer's buyback is not part of our service. We can provide publicly available Car Title details, VIN/Plate ownership, and vehicle specifications.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Aaron,
Thank you for your feedback! We’re glad you had a positive experience with us and we appreciate your support. If you need further assistance, feel free to reach out anytime! We're always here to help.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315