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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Total scam. Shows me the same $#*! I got for free. Cancellation process is also a scam. Will tell everyone I know to never use this service.
Requested title and registration information for myself. Information was not given in spite website claims to do so.
Customer service alleged it's not available or does not exist and refunded my credit card payment.
Hello Walter,
I appreciate you leaving a review, and I'm sorry our service did not meet your data needs. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I believed that for $2.95 I would be provided the vehicle owners name.
Hello John,
Thank you for your feedback. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your info is wrong. My current address is not 408 furnace street Shenandoah with my abusive husband who called the cops on me weekly and got me thrown out for lies. Nor DID I EVER LIVE OUTSIDE OF THE STATE PENNSYLVANIA
Hi Roberta,
Thank you for your feedback. I'm sorry for the inaccuracies regarding your address and any inconvenience this may have caused.
Please know that we source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we do not control. We do not own it, and we do not have control over its content. I hope you understand.
To make things right for you, please feel free to call or email us at askinfotracer@ask.infotracer.com. We look forward to resolving this matter to ensure you have a better experience moving forward.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Sarah,
Thank you for your 5-star review. We are glad that your subscription was promptly addressed and that you were satisfied with our responsiveness. Your feedback is important to us, and we strive to provide efficient service at all times.
Should you require further assistance, please do not hesitate to contact us.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information provided is not correct on the owner of the vehicle.
Hi Wade,
Thank you for your feedback. I’m sorry for the inaccurate information you received.
Please know that we source our data from public records; therefore, we cannot guarantee the accuracy or completeness of every record. Some records or information may be missing due to federal or state laws/restrictions.
Let us know if there's anything else we can help you with. Have a great day, and stay safe! Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You did not give me the information I was paying for. This is a rip-off. I shouldn't have to pay $9.95 to get the information your site said it provides.
Hello Deniseustine,
Thank you for your review. We sincerely apologize for not being able to provide the information you needed. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Information is not up to date or is invalid! William Laugen has been married forn19 years! How did you not catch that?
Hello Barbara,
Thank you for sharing your feedback. I'm sorry about the inaccuracy of our report. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources, and are subject to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
As described. And the leaving a review process could be less painful. For instance, you could accept a star rating without the need for explanation as to why I liked your product.
Hello Jessica,
Thank you for your feedback! We're glad our service met your expectations. We sincerely apologize for the inconvenience the review process has caused. We value your feedback. We'll definitely pass along your suggestion about simplifying the review system.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There needs to be more information available, we are paying for a premium report yet there is nothing on here that I can use. False advertising.
Hello Miguel,
Thank you for your review. I'm sorry our service did not meet your data needs. Please know that although premium reports will provide additional information, the availability of the data still depends on what was gathered publicly.
We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources, and are subject to legal state restrictions that are not under our control.
I can see you were running a search for a license plate/VIN, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading. Did not include title information in the report. Just pay the $25 to go through the DMV to replace your title.
Hello Rashae,
Thank you for your feedback. I’m sorry you did not find the information you were looking for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid report does not show info it said it would. I am looking for the vehicle owner and it did not provide it.
Hello Rebecca,
I appreciate you leaving a review. I'm sorry we could not provide the vehicle's owner information. Please know that all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I’ve tried searching for it on my end, but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The site says that it provides owner information but did not. Directs one to file a public records request…of course after they've taken your money.
Hello Robert,
Thank you for sharing your feedback. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I canceled the account and processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Took my money and didnt even give me what i wanted. This guy almost killed our family, im trying to report him to police.
Hello Trent,
Thank you for leaving a review. I'm sorry to hear about your experience. This is extremely serious, and we take such concerns with the utmost urgency.
I can see you were running a search for a License Plate, and we were able to provide results. Was there something wrong with the report? We would love to turn things around and make it right if we can.
Please call or email me at askinfotracer@ask.infotracer.com. I look forward to hearing from you. Have a great day, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hello Seth,
Thank you for the 5-star review! Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to contact us at askinfotracer@ask.infotracer.com at your most convenient time. We look forward to assisting you with any of your concerns.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This was a rip off and did not give me the title information I order. Just that the car existed. I KNOW it existed.
Hello Cynthia,
Thank you for your feedback. I'm sorry we could not provide the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I can see that you contacted our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I need the owner of the trucks name so I can reach out to buy the car
Hello Julissa,
Thank you for your review.
I forwarded a request for the vehicle's owner information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I know this car has a lien on the title. Was told nothing in the report other to go to a state website to get lien info.
Hello Marvin,
Thank you for leaving a review. I'm sorry you're dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Does not provide title number, the only thing i wanted from this
Hello Nick,
Thank you for sharing your feedback. I'm sorry we could not provide the information you needed. Please know that the title number is not part of our service. We can provide publicly available Car Title details, VIN/Plate ownership, and vehicle specifications.
I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
False advertisement. It was shown that I would get driver details and I did not.
Hello Danielle,
I appreciate you leaving a review. I'm sorry we could not provide the vehicle's owner information. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I’ve tried searching for it on my end, but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John,
Thank you for your review. I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have.
I can see here that you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315