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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Absolutely no additional details about owner or title. Paid for absolutely nothing extra. SCAM
Still Looking at everything that is available here now.!
Hello William,
Thank you for leaving a review. We apologize for sending an early survey invite. We hope that you were able to find what you were looking for on the site. If not, please call or email us at askinfotracer@ask.infotracer.com, and we will be more than happy to help.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Said it found records on my friend then none turned up after I paid.
Hello Mark,
Thank you for sharing your feedback. I'm sorry we could not provide the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There is nothing here, i paid now i need a premium account to get more info? How do i know you do have more info? Scam?
Hello Steven,
Thank you for your feedback. My apologies for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
Additionally, we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I would love to turn things around and make it right if I can. Please call me or email me at askinfotracer@ask.infotracer.com. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It is useless in that it keeps referring me back to DMV! Why is that good?
Hello Bart,
Thank you for leaving a review. I’m sorry you did not find the information you were looking for.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Infotracer charges a fee for information that is free on other sites. Not worth it.
Hello Jason,
Thank you for your review. I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have. Please note that all customers are welcome to run a preliminary search for free, which will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires access, collections, updates, and sorting fees, which is why our reports are not free.
I can see you were running a search for a license plate, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I have canceled the account. Rest assured, our company will no longer bill you. The payment you made will allow you access until July 20,2025. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I put in a Canadian email address... you claimed multiple matches. But everyone you claimed is using this email address is in the USA! Plus how can more than one person be using a single email address?
Hi Anthony,
Thank you for sharing your feedback. I’m sorry you were dissatisfied with the information you received.
Our reports may not always be 100% up-to-date, accurate, or complete since data is pulled from records maintained by various state, county, municipal, and other agencies. Many others are only partially digitized, and records that cannot be accessed digitally may exist. I hope you understand.
Let us search for you. Please feel free to give us a call or send an email to askinfotracer@ask.infotracer.com. We look forward to resolving this matter to ensure you have a better experience moving forward. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was alright, I was concerned that maybe was off or I wasn't aware of something wrong but was glad that there was nothing to worry about.
Hello Darrien,
We appreciate you taking the time to share your thoughts. It’s great to know our service provided the reassurance you needed. If you need any further assistance, please feel free to contact us. We’re always here to help.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I need the name of the owner that's what I paid for and the result did not show the name of the owner. The driver picked up my husband's wallet
Hello Milane,
Thank you for your feedback. I'm sorry you did not get the needed information, especially in an important situation like recovering your husband's wallet.
We understand you were looking for the name of a vehicle owner. While we aim to provide as much publicly available data as possible, in some cases, owner details are sometimes not included due to privacy regulations and data availability constraints under the Driver’s Privacy Protection Act (DPPA). We source our data from courthouses, white page databases, vital records websites, social networks, and archives. However, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/, there is no assurance. We appreciate your understanding.
If you need further assistance, please email us at askinfotracer@ask.infotracer.com. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Asked for divorce and you showed none. Not true! Incomplete and misleading information! Just trickery to get people to pay
Hi Diane,
Thank you for your feedback. I'm sorry you were dissatisfied with our service.
I understand you were looking for divorce records. In some cases, this information may be unavailable due to privacy restrictions imposed by the individuals involved or by the state for legal or security reasons.
While we strive to provide access to publicly available data, certain records must be obtained directly from official sources. We recommend contacting your local courthouse for the most accurate and up-to-date information.
Please feel free to reach out if you have any further questions or need assistance. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I'm looking for owner info... NOT stats on vehicle
I'm looking for owner info... NOT stats on vehicle
I'm looking for owner info... NOT stats on vehicle
Hi Thomas,
Thank you for sharing your feedback. I’m sorry you did not receive the information you're looking for.
I tried searching for the information you needed, but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). We source our data from courthouses, white page databases, vital records websites, social networks, and archives. Sometimes, the specific information you’re looking for might not be available due to privacy laws and regulations. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Too much legal terms and conditions to accept for just looking up a license plate.
Hello Donald,
Thank you for your review and for giving us 4 stars.
We understand your concern about the number of legal terms and conditions. These are in place to comply with privacy laws and ensure responsible use of license plate information. That said, we know it can feel like a lot, and we’re always working to make things more transparent and user-friendly.
We appreciate your feedback and hope to serve you even better. Have a great day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Info tracer got straight to the point and did not have to pay for every single piece of info I needed on the person to turn them over for identity fraud.
Hello Abs,
Thank you for sharing your experience! We're glad our service was able to provide the information you needed quickly and efficiently. Protecting your identity is crucial, and it's great you found the information you needed without unnecessary costs.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Odie,
Thank you for your positive review! We're pleased the information helped you feel confident in your purchase.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank you for your service. Everything works flawlessly. It actually inexpensive for what you get
Hello Mitchell,
Thank you so much for your kind words! We're thrilled that everything worked flawlessly for you and that you found great value in our service. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy to navigate and use. Will be able to say more when I see te results
Hello Tania,
Thank you for the 5-star review! We're glad you found our service easy to navigate and use. We look forward to hearing your thoughts once you’ve seen the results.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I just want my title number and I am unable to find it through your website
Hello Miguel,
Thank you for your feedback. I'm sorry we could not provide the information you needed.
Please know that the title number is not yet part of our service. We can provide publicly available Car Title details, VIN/Plate ownership, and vehicle specifications.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The website gave the info I needed quickly. Easy to use and at a reasonable price.
Hello Jongyoon,
Thank you for the 5-star review! We're glad the website made it easy to get the information you needed and at a fair price. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great customer service very helpful and nice would use this again
Hello Brandi,
Thank you so much for your positive review! We're thrilled you had a great experience with our customer service. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind words; we look forward to seeing you again. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I needed to find out the owner of the vehicle not the specs. He totaled my car and the police have not released the report two months later
Hello Liz,
Thank you for your review. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for.
I can see you were running a search for a License Plate/VIN. I’ve tried searching for it on my end, but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lindsay,
Thank you for your review. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315