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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I purchased one premium report and my name is not listed as one of the owners. I was the one who sold the car back to CarMax this year and gave them the title.
Experiencing beginning, because I lost money by some phone numbers and persons but may the names should be wrong. *******274, *******310, +856 20 55 498 667 these all numbers should be involved for fraud and scheme
Hello Jagdish,
We're very sorry to hear about your experience. Thank you for bringing this to our attention and the challenges you've encountered. Please know that we take reports of potential fraud seriously.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD
Hello Matthew,
Thank you for the 4-star review! We're glad you had a good experience with our service. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The initial $2.95 gives no information. If you need title information and odometer readings you have to pay for the premium.
Hello Irene,
Thank you for your review. My apologies for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
Additionally, we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Stated that the owner is part of the report but it is not! This looks like a bait and switch at least if not a scam!
Hello Kevin,
Thank you for leaving a review. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
At least I found some certain phone number was actually fake because my ex told me it was his brother's phone number, but it wasn't.
Hello Kim,
Thank you for your feedback. We're glad our service helped you uncover the truth and clarify the situation. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Don't want the subscription. Not enough info. Was not accurate enough for me.
Hi Lisa,
Thank you for sharing your experience. I’m sorry you're dissatisfied with the information and subscription.
We source our data from courthouses, white page databases, vital records websites, social networks, and archives. The information might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
If there’s anything we can do to assist you or address your concerns, please feel free to call or email us at askinfotracer@ask.infotracer.com. We look forward to resolving this matter to ensure you have a better experience moving forward.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great product, the service is as described and adds value to the customer.
Hi Jarad,
Thank you for the 5-star review! We're glad the service met your expectations and added value. We appreciate your support and look forward to continuing to serve you. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You said I would see more but have to pay more to see what I actually wanted to. Don't waste your money
Hi Cheryl,
Thank you for your feedback, and I’m sorry the report didn’t provide the information you were looking for. To clarify, Premium Reports are just optional add-ons. Accessing this additional, highly sensitive data comes at a cost, as it is not available from any other source, and we do not have control over the report's contents. We aim to be transparent about our pricing and what each search includes, but we understand where you're coming from.
As a courtesy, I’ve processed a $9.95 refund since no relevant information was found in your report. You should see the credit reflected in your account within 3–5 business days.
We appreciate your input and will continue improving our service's clarity and value. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I used infotracer to look up in depth information using a tag number. I paid the first fee and did the search which didnt return much, so I paid another fee to get more in depth detail. All that gave me was the same info I could have obtained from a kelly blue book report, things I already knew. I immediately emailed them to advise I did not want their subscription and to cancel any future deductions from my credit card. Not only did they attempt to charge my card they also did not return my email nor try to contact me whatsoever until my card declined. I suspected this scam would happen so I had called the credit card company before they had the chance to charge it. I will also be filing fraudulent charges for the second set of fees for the scam. Now they are spamming my email. This is just the beginning of uncovering your scam.
Hello Michael,
Thank you for sharing your feedback. I'm sorry to hear about your experience. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide further information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
Regarding the attempt to charge you for the monthly subscription after your cancellation request, I want to help investigate this further, but I could not locate an account using the name you provided in this review. Please reach out to me at askinfotracer@infotracer.com so I can turn things around.
I look forward to hearing from you.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very limited amount of information
Very disappointing having bought this car and hoping to get more than what I saw on carfax
Hi Ned,
Thanks for your feedback! I’m sorry you were dissatisfied with our service.
Our goal is to provide you with the information that you need. However, please understand that we can't guarantee full or accurate information because publicly available information varies. Records may be missing or incomplete for various reasons, including state restrictions.
If there’s anything specific we can help you with, feel free to call or email us at askinfotracer@ask.infotracer.com. We’re always here, ready to assist. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was ok but I did not find the cancellation of recurring monthly subscription fee to be made before the seven day usage fee ends.
Hi John,
Thank you for your feedback! I’m sorry if you did not get the information you needed.
Please note that the preliminary search determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
I tried searching for the information you needed, but was unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Also, on our checkout page, we state that customers are purchasing a seven-day trial. It also states that if the customer does not cancel during the trial, it will automatically enroll the customer in a subscription to be billed monthly for $24.95. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge that they have read our Terms of Service and Billing Terms. Our Terms of Service are also available at https://members.infotracer.com/terms.
Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Bruce,
Thank you for leaving a review. I'm sorry you're dissatisfied with the report you received.
I ran the search on my end, and we sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
First, the link on the Google page has the word "free." Second, after paying $2.95 for a 7-day trial, I didn't get the info I needed. I canceled my account.
Hello Peter,
Thank you for sharing your feedback. I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have. Please note that all customers are welcome to run a preliminary search for free, which will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires access, collections, updates, and sorting fees, which is why our reports are not free.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end, but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Report preview implied there was more info in the report than actually exists
Hello Peter,
I appreciate you leaving a review, and I'm sorry our service did not meet your data needs. Please know that all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
Additionally, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources, and are subject to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Complete false advertisement. I paid for a subscription and now I have to pay extra for a "premium" subscription because the standard level subscription tells you literally nothing other than car model. This is a joke.
Hello Ray,
Thank you for your feedback. My apologies for the confusion and inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
I can see that you contacted our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
La mejor me encanto si funciona la recomiendo es muy buena usenla a mi me funciono muy bien
Hello N S.,
Thank you for the 5-star review! We're thrilled our service worked well for you and you loved it. Your recommendation means a lot to us. If you need further assistance, please do not hesitate to contact us at your most convenient time.
Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Too many ads. Haven't been able to swim through them enough to even evaluate the product.
Hello Angie,
Thank you for sharing your feedback. We apologize for sending an early survey invite. We hope that you were able to find what you were looking for on the site. If not, please call or email us at askinfotracer@ask.infotracer.com, and we will be more than happy to help.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did the free trial and was going to go ahead and get a membership.
Hello Eric,
Thank you so much for your kind words! We're glad you found the interface smooth, navigation easy, and the information accurate. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Okay yea yea ok **************$?!@9(;: :)$ &&&&&@((()$@@@@&&&?&@@@!))&&&))$&8&(?(;($$$?$&&&99
Hello Russell,
Thank you for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time!
Please email our Voice of Customer Team at askinfotracer@ask.infotracer.com with any further comments or suggestions.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jennifer,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. Please know that although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315