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Infotracer

Overview

Infotracer has a rating of 3.1 stars from 28,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Infotracer most frequently mention great service, easy access and quick results. Infotracer ranks 2nd among Background Check sites.

service
637
value
759
shipping
120
returns
44
quality
552
This company responds to reviews on average within 1 day
How would you rate Infotracer?
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Australia
1 review
0 helpful votes
Follow jeremy c.
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Didnt find a mystery number that texted me and appeared to know me. Didn't find my number, founf my email but said it belonged to 20+ people...just not me!

Date of experience: February 27, 2025
Meliza Q. Infotracer Rep
2 months ago

Hi Jeremy,

Thank you for your feedback. I’m sorry you didn’t receive the information you needed.

We found no additional information on your request in our database when searching. This may happen if the phone number is under any of the following conditions:

(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.

Our goal is to provide you with the information that you need. However, please understand that we can't guarantee full or accurate information for every name, phone number, or address because publicly available information varies. Records may be missing or incomplete for various reasons, including state restrictions.

Since no information was found, I have processed a refund of $2.95. You should expect the amount to appear in your statement within 3–5 business days. Please let us know if there's anything else we can help you with. We are committed to improving our service.

Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Washington
1 review
0 helpful votes
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Lady D
March 22, 2025

In order to get a more detailed report you have to get the premium version, the little information that was given I already had.

Date of experience: March 12, 2025
Jehoany R. Infotracer Rep
2 months ago

Hello Tracy,

Thank you for your review. We apologize for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. You can exit the pop-up notification, and it will continue running the search without additional fees.

I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

New York
1 review
0 helpful votes
Follow Cara B.
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Info provided not worth the $3 it cost to get it. This should have been free.

Date of experience: April 28, 2025
Jehoany R. Infotracer Rep
3 days ago

Hello Cara,

Thank you for sharing your feedback. I'm sorry our service did not meet your data needs.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
askinfotracer@ask.infotracer.com
+1 833-922-2315

New York
1 review
0 helpful votes
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Not what I was told I would get
May 2, 2025

Not what I was told I would get. Total rip off and a waste of time.

Date of experience: April 22, 2025
Jehoany R. Infotracer Rep
1 week ago

Hello Timothy,

Thank you for your feedback. I’m sorry you did not find the information you were looking for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask. Infotracer. Com. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315

California
1 review
0 helpful votes
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I wanted to see name of owner and it didn't show even after I paid for report

Date of experience: April 7, 2025
Meliza Q. Infotracer Rep
3 weeks ago

Hi Lisa,

Thank you for your feedback. I’m sorry you didn’t receive the information you needed.

I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection.

Due to this, I have processed a refund of $2.95. You should expect the amount to appear in your statement within 3–5 business days. We are committed to improving our service and hope you will consider giving us another chance.

Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315

New York
1 review
0 helpful votes
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This app doesn't give you any relevant info
February 2, 2025

This app doesn't give you any relevant info. It says free to start, but you actually have to pay. And then the report is so bad, you have to pay an additional $10 for more useless information. Do not buy.

Date of experience: January 23, 2025
Jehoany R. Infotracer Rep
3 months ago

Hello Jackson,

Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. Please note that all customers are welcome to run a preliminary search for free, which will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires access, collections, updates, and sorting fees, which is why our reports are not free.

Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

California
1 review
0 helpful votes
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I purchased this service to see the last owner for $2.95 only to be redirected to a BS carfax report and be told the price is now 9.95 more to see other information I cannot see.

Date of experience: February 16, 2025
Meliza Q. Infotracer Rep
2 months ago

Hi David,

Thank you for your feedback. I’m sorry for any confusion regarding your recent purchase.

To clarify, Premium Reports are just optional add-ons. Accessing this additional, highly sensitive data comes at a cost, as it is not available from any other source. However, you can close the pop-up message, and the search will proceed without interruption.

We want to ensure you get the information you’re looking for. If there’s anything specific you still need, feel free to let us know, and we’ll do our best to resolve the issue. You can call or email us at askinfotracer@ask.infotracer.com. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Washington
1 review
0 helpful votes
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Easy
February 26, 2025

I didn't know that I was unable to look up the information what I wanted due to private. It's fault advertise on the web saying found " owner information ".

Date of experience: February 16, 2025
Meliza Q. Infotracer Rep
2 months ago

Hi Johnny,

Thank you for sharing your feedback, and I'm sorry you were unable to obtain the information you were looking for.

We offer all customers the ability to conduct a preliminary search, which accesses public databases to verify an individual’s presence within the United States. Please note that the results from this preliminary search are for reference purposes only and may differ from the information available in the member’s area when using the same search criteria.

I attempted to locate the information you requested but was unable to do so. This may be due to restrictions placed on certain data under the Driver’s Privacy Protection Act (DPPA). For further details, you may refer to our FAQs>Data Questions: https://infotracer.com/faq/. We greatly appreciate your understanding regarding this matter.

Please do not hesitate to contact us if you require further assistance or have additional questions. We are here to help.

Thank you again for your patience.

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Ohio
1 review
0 helpful votes
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Didn't give all the information advertised
February 25, 2025

Didn't give all the information advertised. Was trying to find out who an abandoned vehicle was registered to, only found out basic info about the car model.

Date of experience: February 15, 2025
Meliza Q. Infotracer Rep
2 months ago

Hi Katelyn,

Thank you for sharing your feedback. I'm sorry if you could not find the information you were seeking.

Please note that the preliminary search provides an overview of a person's records to determine their presence in the United States. This information is intended as a resource and may differ from results available in the member's area, even when using the same search criteria.

I searched for the information you requested but was also unable to locate it. This may be due to restrictions under the Driver's Privacy Protection Act (DPPA). For further details on this, please refer to our FAQs>Data Questions: https://infotracer.com/faq/.

If you have any additional questions or need further assistance, please don't hesitate to let us know. We are here to help.

Thank you for your understanding, and we wish you a safe and pleasant day.

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Texas
1 review
0 helpful votes
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This report does not mention an accident the truck had in 2018, which I verified through another source.

Date of experience: March 12, 2025
Meliza Q. Infotracer Rep
2 months ago

Hi Luis,

Thank you for sharing your feedback. I’m sorry you were dissatisfied with the information you received.

Our reports may not always be 100% up-to-date, accurate, or complete since data is pulled from records maintained by various state, county, municipal, and other agencies. Many others are only partially digitized, and records may exist that cannot be accessed digitally. I hope you understand.

Let us know if there's anything else we can help you with. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Florida
1 review
0 helpful votes
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It was great! Helpful and friendly
February 2, 2025

Maggie was awesome to speak with. She was understanding and a good listener. She helped me through the process and said she would do anything she could to assist me. It's people like her that will make me come back. And the information is well laid out. Kudos!

Date of experience: January 23, 2025
Jehoany R. Infotracer Rep
3 months ago

Hello Tim,

Thank you so much for your wonderful feedback! We're thrilled Maggie provided such an excellent experience for you. We really appreciate you taking the time to share your experience with us, and we agree—Maggie is truly a gem to have on our team! We count ourselves lucky for customers like you.

If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Colorado
1 review
0 helpful votes
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It gave me the information i needed!
March 20, 2025

I used it to find information of a vehicle, including details of the owners, but you have to pay extra for extra details of the vehicle.

Date of experience: March 10, 2025
Jehoany R. Infotracer Rep
2 months ago

Hello Ivan,

Thank you for sharing your experience! We're glad we provided you with the information you needed. While an additional fee may apply for extra details, we hope the service was valuable and helpful for your needs.

If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Texas
1 review
0 helpful votes
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Great website!
May 4, 2025

Used infotracer to look up some names. Website was easy to use and understand.

Date of experience: April 24, 2025
Jehoany R. Infotracer Rep
1 week ago

Hello Prentice,

Thank you so much for your kind words! We're glad you found the website easy to use and that our team was helpful and responsive. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.

If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315

Texas
1 review
0 helpful votes
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Gimic now I have to pay more for the info I needed. Trickery. This is one of the many faults in America. MONEY MONEY MONEY

Date of experience: April 30, 2025
Jehoany R. Infotracer Rep
23 hours ago

Hello Robert,

Thank you for your feedback. My apologies for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.

I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

California
1 review
0 helpful votes
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A
March 18, 2025

It did what i needed it to do enough said. Honestly annoying that i have to type this out in order to cancel my request.

Date of experience: March 8, 2025
Meliza Q. Infotracer Rep
2 months ago

Hi Zane,

Thank you for sharing your feedback with us! We're glad our service met your needs.

I'm sorry for the hassle of the cancellation request. We’re always looking for ways to improve the experience, and your input helps us identify areas for enhancement.

If there’s anything else we can do for you, please don’t hesitate to reach out.

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

California
1 review
0 helpful votes
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Great thank you so much I really appreciate it it helped with my research

Date of experience: April 17, 2025
Jehoany R. Infotracer Rep
2 weeks ago

Hello India,

You're very welcome, India! We're glad our service helped with your research. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315

Oregon
1 review
0 helpful votes
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Helped me figure out what I needed to
March 7, 2025

Used this service to track an email. Although, my search for the email came back with negative results.

Date of experience: February 25, 2025
Jehoany R. Infotracer Rep
2 months ago

Hello Rusty,

Thank you for the 5-star review! We're glad the service helped you figure out what you needed. We're sorry your email search didn't yield the results you were looking for. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Arkansas
1 review
0 helpful votes
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It's legit best fre dollars spent!
May 11, 2025

It's legit best fre dollars spent! It's the truth thank you so much

Date of experience: May 1, 2025
Jehoany R. Infotracer Rep
10 hours ago

Hello Brandon,

Thank you for the 5-star review! We're thrilled you found it worth every dollar. We work hard to meet your expectations, and we’re happy to hear we met them.

If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Virginia
1 review
0 helpful votes
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The $2.95 paywall is a ripoff, that will show only free public data there is a $9.95 paywall for a premium report that may or may not have useful information.

Date of experience: February 21, 2025
Jehoany R. Infotracer Rep
2 months ago

Hello Justin,

We sincerely apologize for the confusion and inconvenience this has caused. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.

I can see you were running a search for a license plate/VIN. I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Washington
1 review
0 helpful votes
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There is no info you came up with one social media. I know there is a least one other one there's other things

Date of experience: March 8, 2025
Meliza Q. Infotracer Rep
2 months ago

Hi James,

Thank you for sharing your feedback. I’m sorry if you’re dissatisfied with the report you received. However, we cannot guarantee complete or accurate information for every name, phone number, or address, as the availability of public data can vary. Records may be incomplete or missing for various reasons, including state regulations.

Please let us know if there's anything else we can help you with. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315