Indeed

Over the past couple of weeks, it has been a lot of struggle. Even though we have been using indeed for the past 1 year but now they keep on disabling our employer account. And the reason they give every time is that your post doesn't fulfill the quality standards or your account is not verified even though all the processes are complete and the account is verified as well. We have appealed every single time but no use. Even if we get the account back zero resumes are received for the job post. This behavior is beyond understanding and has been a continuing frustration for us.

One day I got a message from Indeed that my account is blocked and no further discussion is possible. I am disappointed as we have been working with Indeed for one year already and hired a lot of candidates. What went wrong with Indeed? Why you do not talk to your clients and just send a simple bot reply? Unprofessionally :(

Is there anyone who can provide any clarification?

I've been using indeed for the day I paid for it... everything went great started to build our remote team as I was instructed by my executive... I got 7 viable employees already and the suddenly they disable the account, no reason, nothing... I was sticking to the rules... I've checked everything please help indeed love your platform can I use it please.

One star is generous (see edit note for change in rating).

Twice in past two months I had my employer account disabled for unknown reasons. Appealing this decision resulted in a frustrating run-around with generic answers but no reasons provided. They kept changing the reason for the account deactivation - first it was job didn't meet standards, then it was company couldn't be verified. First time after getting no where with the "quality" team despite providing all the documentation they requested I changed the account to a different email address and opened a new one.

Posted two jobs in Feb, hired for one, paused the other after not receiving applicants who were good fit. Today we decided to close the job until we could reevaluate our posting and make sure we properly define the position. Two hours later, received message that account was disabled. Appealed decision and receive a generic "We have reviewed your account and have found it to be unsuitable for Indeed." message back.

We will find a better platform for job postings - indeed is not worth the headache.

Edit: I have changed my rating to 3 stars. 0 stars for the initial issue and lack of effort on part of the "quality" team who review the account appeals. 5 stars for Candace from the Client Success team who was able to get everything sorted out in a timely manner. If those responding to deactivated account appeals put in half the effort she did I suspect many of these poor reviews would be rated differently!

We had been using Indeed for over one year and everything was running smoothly. Then all of a sudden Indeed disabled job postings on our account. We inquired about this development from Indeed Team and initially, they did reply to our query but we still have not been given the exact reason why the feature of job posting and contacting candidates has been disabled. Now customer care is not replying regarding our situation and we are unsure how to take things forward. We want to keep our business on Indeed as it is the best platform for recruiting. Uncertainty looms over us right now and we could not find any other way to contact Indeed. So, it is hoped that this review might aid us in resolving our conundrum or at least make the Indeed Team aware that customer service hasn't been responding and accounts are being disabled.

I would like to know; why ask for our reviews/ratings when you are dictating what the person is to say. They are no longer at the company for a reason. Don't ask if your site do not want to hear the the persons true thoughts. I worked for Aetna for 14 years. I did am speaking of my experience as your site had ask. Your job site outside of this disappointing denial of posting of my review has been okay. Freedom to speak is a valuable form of communication. Please dont take that away. I do not hate Aetna but with changes comes at times changes that are not favorable.

I'm a new business and had my account for a little bit over 24hrs, I went to check if my post was reviewed but my account was disabled. I've posted three jobs on there before this happened without a problem, as soon as I tried to post more on the platform with the same post but different area's my account was disabled. This is a terrible platform as it does not contact you if they need any information in regards to the account, but disabled it without reason or hesitation. I read over there terms and I did not violate any of them so this is a complete worthless platform!

My employer account was disabled without an explanation whatsoever. I diligently review every application and follow the rules of the site being the HR of our company. The applications is close to 200 for just 1 job post and i reviewed them all. Now I don't have access.

We've been using Indeed for a good almost 2 years now, the website itself has been OK. We have also been running paid ads whenever we need extra reach on this platform.

Just a few days ago we ran a job posting and for absolutely no reason (i. E. no out of the ordinary job postings, everything as usual) our account has been disabled. We sent them an e-mail and customer service through a feedback form, but have not received any feedback.

This is the first hiring platform that we have encountered which disabled our account with no explanation and as a result all the information of our potential candidates are stuck on the platform, with no way to retrieve them. We view Indeed as one of our sites for hiring, but in light of the way they cavalierly rescinded access to our account with no explanation, this view will not be the same anymore, and we may need to consider further course of action if they do not respond, as our past 2 years' data is held on the platform with no access.

Edit: Account re-enabled recently, review changed to 3 stars from 1 star. The reason given by them was to verify the authenticity of our account - still a very poor way to do so without giving prior notice, especially to clients who have been using their platform for a long time.

They have a site on the internet and it does stuff. On the internet super highway. Find work. And all of that stuff if you know what i mean

This place is nothing special but it did get me a few jobs over the years. You do have to be careful as several of them are fake postings and do your research to be sure it's valid. I did find this website helped. It was more pleasant than visiting dozens for a simple job.

I found with much research and trial and error that it's easier to post a good resume then wait for calls to come in from recruiters. You'll get a job within about a month that way. If you don't care about pay and where. I spent hundreds of hours applying for hundreds of jobs only to find out I got back maybe two replies in a four month time frame.

Stay away! Account disabled and given a generic email stating that the job posted "was deemed inconsistent with Indeed's quality standards". Any attempt to clarify just results in emails referring to their Terms of Service and Job Posting Guidelines. Have read both several times and nothing about our ad goes against either. Our company is real (in business for over 20 years), the job we are looking to fill a position for is real and nothing about our post is misleading or offensive. Attempted to call our "Indeed Consultant" and just get transferred to a voicemail inbox with no name associated with it. Stay away, use another service. Will probably get a response to this about how they have either reached out through private message or restate the "Terms of Service" and "Job Posting Guidelines", which we meet.

**** EDIT ***** Indeed reached out and reviewed the account again. Able to post jobs now and a credit has been given. Indeed needs to change their process and actually read emails before answering instead of the generic or automated responses. Will increase the stars a bit, reflecting their response, but won't be as high as it could of been due to the experience and aggravation of this whole process.

My account on Indeed has been disabled and I have not got a clue why?\
I appealed the decision and I received a standard we have reviewed our decision and will not allow you to use indeed reply. I have been in business for over 30 years and treat every application with the respect they deserve. I would like to know what I've done wrong and hopefully get a chance to rectify whatever mistake I've made.

Wasn't happy when Indeed took our company information and listed jobs that weren't current. Wasted a lot of time responding to applicants explaining the situation so that it didn't reflect on our company reputation. But after getting in touch with Indeed, they are taking the listings down and have put a stop on scanning our website or posting any of our adverts in the future.

I am very dissapointed in Indeed right now. I've been a customer for years and referred others to them. I was literally in the middle of sourcing and interviewing candidates and just got a generic email saying my account was disabled.

Not only that, I responded to the appeal and I received another generic automated email saying that it was denied and ther is nothing else I can do?!

Then, I email my Acct Rep and I get a bounce back email delivery!

I was hoping that this was a terrible mistake but after reading all of the reviews there seems to be something new happening that is significantly messing up their loyalty and branding.

To think... I just recommended 11 other HR pros to them last week.

I am hoping that I at least get access to those we were in contact with so they don't think we are flaky. Completely disappointed that they would cancel someone's account without proper appeal and speaking with the customer.

When I go a few months without using the service, I get multiple calls then. But no call now? No personalization? No customer service?

I put in only 4 questions and one of them was that the applicant 'MUST HAVE A SMOG LICENSE" and got 7 applicants that answered no but still applied and one who outright lied and said yes he has a smog license and up on phone interview, he admitted he did not have one. He was just applying to keep up his unemployment needs. Indeed did get more stupid people trying to apply than the newspaper though. It's not "Indeeds" fault I know.

It is just odd the advert has generated some interest with a certain keenness but when we ask the selected candidates for an initial interview they produce lame excuses like
I did not apply for this job (when we have received their CV)
I don't have time too busy
They don't want to do this job
They have a degree in a subject totally alien to the job they have applied for
And so on
So we are not dissatisfied and/or satisfied but still looking for a full time carer
Regards
Y Hall

For the most part, you can find good jobs but it's not always accurate. Some jobs aren't hiring but it website shows that they are. I also think they need a wide variety of work from home job options.

My account got suspended with no explanation given. I paid for every candidates' resume that I reached out to and followed appropriate guidelines. Customer service representative told me to complete the form online to go through review process. Spending time on this form being very detailed, I get a response stating that my account will stay suspended with no explanation nor do they need to give one. That is not what I call good customer service. Feel as if you are paying to use their service the least they could do is give you an explanation on what you 'did wrong.'_____________________________________________________
Update: After a few emails and another submission for repeal they did reactivate my account. I still received a 'canned' response of their guidelines without stating what I specifically did to get deactivated, but I am hoping for the best as I never had any issues with their service in the past.

My account has been disabled for no reason, i sent all the documents requested from me.The job posting went alive, but after a few hours I received an email that my account was disabled. I've read the terms and conditions and I did not see any violations on my posting.

The account was verified. So I don't really understand why the account suddenly got disabled without any specific reason.
I love it at first because it's user-friendly however we are really disappointed and frustrated right now because of this issue. And upon reading the reviews, it seems that it is a common issue. The account being disabled for no specific reason and there's no one to reach out to for a customer chat support.

Can someone reached out to me directly on my email to resolve this issue?

I am finding that I can't use features that I used to love. What happened? I actually have a better more current phone so that should not be the problem. I also use the Indeed app

Mixed review - first time I've used, but not intuitive from an employer side. Have to navigate several clicks to see activity, app doesn't show employer side at all, boosting posts hasn't created a lot of traction, and the "snippets" that are selected to preview on ads aren't selectable. Got one qualified applicant, so not a waste - but not the results I was hoping for. Had equal/better luck at a fraction of the cost with FB post.

Indeed.com is by far one of the better job search sites, most of the employment opportunities listed on there are real employers and this site does have some good features such as being able to save a job and apply for it later when the applicant is ready, however, like most job search engines Indeed has a flaw that becomes quite a nuisance that clutters up a person email inbox and can be a time waster, which time is something very precious to many applicants. The feature that allows Indeed users to save a search and receive email notifications based on that search needs a lot of improvement. For example, one of my job searches is specifically for Emergency medical technician and other health care provider opportunities, therefore receiving constant emails notifications for jobs as a tire technician is beginning to become a major inconvenience where Im spending more time deleting notifications for irrelevant job positions than actually applying for positions someone as myself are qualified for.