Randy R.

One star is generous (see edit note for change in rating).

Twice in past two months I had my employer account disabled for unknown reasons. Appealing this decision resulted in a frustrating run-around with generic answers but no reasons provided. They kept changing the reason for the account deactivation - first it was job didn't meet standards, then it was company couldn't be verified. First time after getting no where with the "quality" team despite providing all the documentation they requested I changed the account to a different email address and opened a new one.

Posted two jobs in Feb, hired for one, paused the other after not receiving applicants who were good fit. Today we decided to close the job until we could reevaluate our posting and make sure we properly define the position. Two hours later, received message that account was disabled. Appealed decision and receive a generic "We have reviewed your account and have found it to be unsuitable for Indeed." message back.

We will find a better platform for job postings - indeed is not worth the headache.

Edit: I have changed my rating to 3 stars. 0 stars for the initial issue and lack of effort on part of the "quality" team who review the account appeals. 5 stars for Candace from the Client Success team who was able to get everything sorted out in a timely manner. If those responding to deactivated account appeals put in half the effort she did I suspect many of these poor reviews would be rated differently!