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IndeedReviews 978

1.8

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As the world's #1 job site, with over 180 million unique visitors every month from over 50 different countries, Indeed has become the catalyst for putting the world to work. Indeed is intensely passionate about delivering the right fit for every hire. Indeed helps companies of all sizes hire the best talent and offers the best opportunity for job seekers to get hired.


indeed.com
Founded in 2004
Austin, TX
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Indeed Reviews Summary

Indeed has a rating of 1.8 stars from 978 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Indeed most frequently mention customer service, small business and employer account. Indeed ranks 130th among Recruiting sites.

service
269
value
246
quality
239
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California
2 reviews
9 helpful votes
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Indeed is a site that is structured to present everyone in the same band container. Instead of taking a PDF for a resume they unload it and flatten it into obscurity. Then they ask all the questions about what is already in your resume and flatten you some more. Awful, the best use is to try and find the employer and apply directly. However, today many employers try to save work by using sites like Indeed. I used them and was so discouraged by their format that I then applied direct and it worked. There is no real feedback from applying through Indeed. You do not even know if they actually sent your data to the employer. Never will I use them again.

Date of experience: January 22, 2019
Indeed-Support S. Indeed Rep
over a year old

Hi Steve, we have responded to your review by private message. Please follow up with our team there so we can further assist.

Tennessee
1 review
1 helpful vote
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Great Site!
January 10, 2019

I first started using Indeed on 1/08/2019. I applied for a few jobs and the next day I had two interviews. I was able to download my Indeed resume, so that I had a hard copy to take with me on interviews. I kept my resume private and only sent it to employers I was interested in. I have seen reviews about Indeed and was not sure if it would work. I can see how it could be confusing for someone that isn't tech savvy but if you have patience and ask for help it is a great site.

Date of experience: January 9, 2019
Indeed-Support S. Indeed Rep
over a year old

Hi Linda, thank you for taking the time to share your experience with us! We're so happy to hear you enjoy using Indeed! If you ever need assistance in the future, feel free to contact our team at sitejabber@indeed.com. We wish you the best of luck with your search!

New Jersey
2 reviews
5 helpful votes
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Update - I heard from Indeed directly and they acknowledged my concerns / issues and quickly got my job posting up and running. Tho I still believe they should revisit their new account "protocols" they were VERY responsive and effective after the fact (so kudos for good customer care).

Original review - I am a private HR consultancy and my clients are largely smaller organizations. One just asked for my assistance in filling an open role for them. I had heard good things about the Indeed site for job posters and gave it a shot (it is a cost effective service). A but clunky to get my job set up as I wanted it but one call to their call center ironed out the bumps (a positive). I then posted the job and waited the 1- 2 hours before the post is approved (by Indeed) which it was. Then the fun started. Remember, I am paying Indeed to post my opportunity on their site (i. E., I am a paying customer). I went into my account about 2 hours after seeing the job was approved only to find out that my account was disabled and I had to fill out a form to have it enabled (remember, I am the PAYING customer). So I called customer service and they informed me this is their normal process for new accounts. Are you kidding me? So I filled out the form and submitted it and then got an email from Indeed asking that I submit documents verifying that I have a real business (BTW, when I set up my account I included all of the information they wanted for my business). I am now in a 1 3 BUSINESS day hold as Indeed reviews my information. Reminder - I am the PAYING customer. I have now wasted my time to fix their decision to enable my account, I'm going to lose 3 - 5 calendar days before my job is posted (candidates don't just look at job sites Monday thru Friday from 9-5). And I used the Indeed site to post this job on LinkedIn, Facebook and Twitter and those links don't work because Indeed disabled my account... so I've had to manually delete all of them. I can't believe this is how Indeed manages their business and how they treat their PAYING customers. Here's a suggestion, ask the questions you need to know about a business as part of the account set up process... NOT after jobs are posted and being networked. I've committed to Indeed (and their costs) for my client so I can't turn back. But I find it hard to believe Indeed management feel this is what a good customer experience looks like. AWFUL... AWFUL... AWFUL.

Indeed attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 4, 2019
Indeed-Support S. Indeed Rep
over a year old

Hi Chuck, we have responded to your review by private message. Please follow up with our team there so we can further assist.

Indiana
2 reviews
3 helpful votes
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Indeed
December 17, 2018

Indeed is one of the best sources to find available jobs. I have found many jobs through them and know other people who have found jobs.

Date of experience: December 16, 2018
Indeed-Support S. Indeed Rep
over a year old

Hi Ron, thank you for taking the time to share your experience with us! We love hearing success stories that happen on Indeed!

Canada
1 review
7 helpful votes
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Yesterday I was contacted by a potential employer with an offer that sounded way too good to be true. I looked at their website and it had red flags (spelling errors, a map that didn't match the address listed, etc.) After doing some homework, I found another similar company that has been dissolved but the website is identical other than the company name. There is no way to reach Indeed to let them know that fraudulent employers are contacting job seekers. Someone will get scammed. I think it will be a case of them asking for your bank account info to "pay" you and then cleaning you out. Sorry that I can't prevent this from happening to someone who is naive but reporting this is impossible. I also don't like the fact that this "employer" may know my address as it's listed on my resume. Obviously, Indeed allows access to people who have not been vetted. I will be closing my account immediately.

Date of experience: December 6, 2018
Indeed-Support S. Indeed Rep
over a year old

Hi Laura, we have responded to your review by private message. Please follow up with our team there so we can further assist.

Texas
3 reviews
14 helpful votes
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I posted for a phone app developer with indeed. I received names but never a way to contact them. I did receive a charge on my visa. Indeed SUCKS! Nothing but a scam

Date of experience: November 23, 2018
Indeed-Support S. Indeed Rep
over a year old

Hi Abel, we are sorry to hear about your poor experience with Indeed. We have sent you a private message to further assist.

Alabama
195 reviews
363 helpful votes
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Indeed...
November 16, 2018

It's an okay site. It can be confusing at times because it seems so much is going on with this site. They may send you to another site to apply for a job. One time, the site sent me to CareerBuilder. I was shocked.

Date of experience: November 16, 2018
Indeed-Support S. Indeed Rep
over a year old

Hi Jennifer, thank you for sharing your experience with us. To explain, Indeed is a search engine for jobs and as such we bring together jobs that are advertised on Job Boards, Staffing Firm's sites and Direct Employer's career pages to give candidates the ability to do their job search in one location. We also have thousands of recruiters post their roles directly to Indeed. In some cases, you may be directed to an employer website or another job board to complete your application. We hope this helps clarify any confusion. If you have any additional questions or concerns, please don't hesitate to contact our team directly at sitejabber@indeed.com. Good luck with your search!

Canada
1 review
13 helpful votes
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NEVER WORK WITH INDEED!
October 24, 2018

I own a recruiting firm that has been in business for over 14 years. I recently decided that we needed to hire recruiters to help us deal with a large backlog of open roles we have with our clients. I tried to set up an account and was informed that Indeed had blocked our firm from ever doing business with them! They refuse to provide us with any explanation and said there is no avenue for review! The representatives I spoke with were dismissive and rude and frankly I have never been so disgusted.

Date of experience: October 23, 2018
Indeed-Support S. Indeed Rep
over a year old

Hi Daniel, we've responded to your review by private message.

Washington
1 review
10 helpful votes
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Indeed will become a sounding board for all your disgruntled former employees to perpetuate negative reviews of your organization costing you potential applicants, then expect you to pay for that service!

Date of experience: October 17, 2018
Indeed-Support S. Indeed Rep
over a year old

Hi Thomas, we've responded to your review by private message. Feel free follow up with our team there.

Pennsylvania
1 review
12 helpful votes
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Terrible Company
October 19, 2018

I'm a recruiter that was looking to hire multiple people for my company. Had my account disabled for no reason even though I'm still being charged for the account. Zero customer support whatsoever, no phone number, just a pathetic contact form that "might" be responded to if they resolve the issue. Unbelievable. Would never recommend this company at all. Use the other job boards out there.

Date of experience: October 17, 2018
Nevada
102 reviews
318 helpful votes
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I've used Indeed to search for jobs. They have a great many openings posted, but I personally found a lot of them in my field to be people trying to mislead you into thinking that it's a bigger/better job than it actually is - I know that from being very connected to players in the industry here. I suppose that eventually you could find a job here, but it seems that the really good jobs are not advertised. I sure haven't seen them. Maybe good for temp or seasonal jobs, but they don't seem to be openings that I can't find when I search other common job sites.

Date of experience: October 6, 2018
California
1 review
4 helpful votes
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Our national company is always actively looking for local contractors. Indeed seemed like a great solution because it is extremely expensive to post 10+ ads per month in different markets. In the beginning, we received quality candidates and hired many people through Indeed. After a while, we received fewer and fewer applicants, and we started to get constant marketing calls from Indeed, trying to push us into a paid service. The last call we received was extremely rude, but we politely stated again that we were happy with our current level of service. Suddenly, our last three ads have zero views. In the beginning, our ads were getting several hundred views each. We are a legitimate company with clear job posts, explaining the kind of job and the expectations. We did nothing wrong, and will certainly not pay for service now.

Date of experience: September 11, 2018
Indeed-Support S. Indeed Rep
over a year old

Hi Jennifer, we've responded to your review by private message. Please follow up with our team there so we can further assist.

California
1 review
10 helpful votes
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Working with Indeed has been a hellish experience. I work for a non-profit with limited funds, facing a massive hiring crisis. It is getting to the point where we may not be able to support our clients because we don't have the staff to do so. As such, we are scraping together what we have to pay Indeed $3,000+/month to try to hire. In return, our applicant flow has been spotty at best, our ads keep getting dropped for no reason, and their "client support" team is THE WORST. I am not convinced that any of them actually understand how Indeed works or why things happen the way they do. They all tell me conflicting information. For months I was requesting them to do what we're paying them for - help me with my ads. Instead, every time I got on the phone with them they would just try to sell me a new product. Finally I requested a new support team (you would think that for $3,000/month I'd be able to have a say in who I work with), but they told me this was not possible. Instead, they just expanded our team to include their supervisors. Now I just get 4 people not returning my calls and telling me conflicting information instead of 2. I can't find any number to call to raise my request above them.

This has been the most frustrating experience. They don't listen to our needs or try to help us hire at all. The worst part is, they know we really can't do anything about it. Indeed dominates the market for job seekers. We're so desperate for staff that we can't afford not to throw money at them. They can get away with taking companies' money and not giving anything in return. It's deplorable. If you have the option of avoiding them, do so at all costs.

Date of experience: September 10, 2018
Indeed-Support S. Indeed Rep
over a year old

Hi Heidi, we've responded to your review by private message. Please follow up with our team there so we can further assist.

Missouri
2 reviews
8 helpful votes
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Opportunity abound
September 9, 2018

. Employers were contacting me asking if I were interested in working for them! That's right folks, they came too me. Just posted the resume Indeed helped me create... for free. Talk about service. They get you out there. Sure beats looking on Craigslist. Never know what kind of smuck you would encounter. I feel a safer place. The employers and jobs offered on post all seem legit to me, no matter, what kind of job you seek. I've seen any where from the F. B. I to cleaning rooms, mechanics, doctors and dj's. Thumbs up.

Date of experience: September 7, 2018
Indeed-Support S. Indeed Rep
over a year old

Thank you so much for taking the time to leave us some feedback, Marie! We're so glad you've been finding success on our site! If you ever need additional assistance, feel free to reach out to us at sitejabber@indeed.com.

California
3 reviews
16 helpful votes
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Another inconsiderate site that draws people into wasting time creating accounts/posts, then deletes the post AND the account with 0 warning and no specific reasons. They allowed 1 appeal, which denied me. My asking what the problem/solution was resulted in vague "no further info will be given" type of lines that seem to be mostly automated.

UPDATE: They emailed here about their policy & after i gave into their picky document demands, they still deny my posts AND gimme the same vague/robotic lines. They probably only acted helpful by emailing here cause my bad review here is being seen by many. In my regular email, 1 of their useless replies said to call, & they were closed.

Trustpilot users say Indeed bans all non-paying users so they call in and are pitched a paying version. So indeed can indeed enjoy the bad reviews, & karma, they earn from this. This kinda stuff helped greatly hurt sites like ebay.

Date of experience: September 5, 2018
Indeed-Support S. Indeed Rep
over a year old

Hi there, we've responded to your review by private message. Please follow up with our team there so we can further assist.

California
1 review
9 helpful votes
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I do not understand why my account is always banned, I did not do any illegal things, they did not even give me reason, I launched a complaint is rocky sea, why is this situation, do you discriminate against me in China, answer me

Date of experience: August 31, 2018
Indeed-Support S. Indeed Rep
over a year old

Hi Tang, we've responded to your review by private message. Please follow up with our team there so we can further assist.

Illinois
33 reviews
126 helpful votes
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Easy & Helpful
August 30, 2018

I love, love, love this website.
Easy to navigate, easy to filter, easy to apply.
I have found a job off of this website with the last 3-4 jobs I have had.
I would definitely recommend using this site to anyone.

Date of experience: August 30, 2018
Indeed-Support S. Indeed Rep
over a year old

Thank you so much for taking the time to leave us some feedback, Caitlyn! We're so glad you found success on our site! If you ever need additional assistance, feel free to reach out to us at sitejabber@indeed.com.

Oklahoma
1 review
11 helpful votes
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Where do I even begin? Indeed is notorious for allowing scammers to post fake job postings and not to mention the whole bait & switch used to manipulate job seekers. I ran into at least 7 scammers in the last 5 months and there were multiple positions that appeared to be open, when in reality they were not. Also, I can't tell you how many times salaries were either hidden from me or completely misleading. Very disapointing experience and not helpful at all.

Date of experience: August 16, 2018
Indeed-Support S. Indeed Rep
over a year old

Hi Miranda, we've responded to your review by private message. Please follow up with our team there so we can further assist.

New Jersey
39 reviews
76 helpful votes
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Really Easy to Use
August 9, 2018

I'm happy that it has changed to make it easier to look for remote jobs. It used to be that the word remote would match with jobs that say things like "no remote" which is the opposite of what some people are looking for. I like the application process as well.

Date of experience: August 8, 2018
Indeed-Support S. Indeed Rep
over a year old

Thank you very much for your feedback! We're so happy to hear that you've found the improvements helpful.

Pennsylvania
1 review
4 helpful votes
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I wrote a very professional review for my company. Free of any profanity, I simply wrote a positive review for the company I work for. They are ruining the reputation of the company I work for by only posting negative reviews about disgruntled sales staff. I wrote the review five days ago, they never published it, never gave me a reason as to why they didn't publish it. There should be a class action lawsuit against Indeed for completely destroying the reputation of companies by only posting negative feedback to a company. That is my experience with Indeed.com

Date of experience: July 31, 2018
Indeed-Support S. Indeed Rep
over a year old

Hi Joe, reviews on Company Pages can take several days before being published for moderation purposes. If your review does not meet our guidelines it may not be published. If your review does not appear after several days, we advise you to look at our guidelines and revise your review and repost it: https://www.indeed.com/cmp/_r/content-guidelines.