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iMemoriesReviews 11,427

4.3

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews

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Connecticut
2 reviews
0 helpful votes
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Growing up
July 19, 2024

Overall my experience was good. I had videos on my vhs tapes that were not copied and I'm not sure why. It was rather pricey but well worth it. My oldest daughters in the videos was taken from this earth way to soon so these memories are priceless.

Date of experience: July 19, 2024
California
1 review
0 helpful votes
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Amazing memories
July 19, 2024

It brought tears to my family eyes being able to watch our vids

Date of experience: July 19, 2024
Missouri
1 review
0 helpful votes
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Easy!
July 19, 2024

Couldn't be happier with the simplicity of the experience and how great of quality our videos were converted into. Absolutely would recommend.

Date of experience: July 19, 2024
Tennessee
2 reviews
0 helpful votes
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Great Service!
July 19, 2024

My films were much better than I remember them. Everyone was courteous, informative, and great to work. I have a few more tapes to send, and then I will have all my memories back. You don't realize how much it helps to have movies of your family members that are now gone. Thank you, iMemories, for the great job you did for me and my family.

Date of experience: July 19, 2024
New Jersey
1 review
0 helpful votes
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Great memories
July 19, 2024

A lifetime of good times awoken from the recesses of my basement from decades ago.

Date of experience: July 19, 2024
Texas
2 reviews
0 helpful votes
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Review of digital from slides
July 19, 2024

My family has enjoyed so much being able to view and relive memories made with their grandparents. Aunts and uncles. Our families are spread over several states. This has been well worth the money!

Date of experience: July 19, 2024
Hawaii
1 review
0 helpful votes
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Easy to send and receive the media. Took some effort to download the files.

Date of experience: July 19, 2024
Florida
1 review
0 helpful votes
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Excellent service and quality
July 19, 2024

I was very pleased with the customer service and quality of the conversions done of our treasured family memories.

Date of experience: July 19, 2024
Stacey S. — iMemories Rep
over a year old

Hi Laura, We're thrilled to hear this! Your trust in us with such precious memories is deeply appreciated.

Illinois
1 review
0 helpful votes
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So easy!
July 19, 2024

Imemories made the process of getting my slides converted to digital pictures effortlessly.

Date of experience: July 19, 2024
Stacey S. — iMemories Rep
over a year old

Hi Julie, Thanks for the wonderful review!

Kentucky
1 review
0 helpful votes
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Excellent customer service
July 19, 2024

The best customer service hands down!
My only complaint is the quality of the videos. This could be what I gave them to work with I am sure. Old video from VCHS-c tapes.
I would have lost all the memories if they had not digitally converted them.

Date of experience: July 19, 2024
Stacey S. — iMemories Rep
over a year old

Hi Douglas, It's wonderful to hear that you were pleased with our representatives! Knowing they made a positive impact on your experience with us is truly rewarding. A heartfelt thanks to you!

New Jersey
1 review
0 helpful votes
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Very professional.
July 19, 2024

The service was excellent, quality good, on time, and they kept me informed. I used the 50 % off coupon code which enabled me to afford it.

Date of experience: July 19, 2024
Stacey S. — iMemories Rep
over a year old

Hi Susan, This is great to hear! Thank you for taking the time to comment!

Arkansas
1 review
0 helpful votes
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Overall Experience
July 19, 2024

Overall experience was great! Only complaint I have is I wish it was less wait time once the videos were sent in until the time I received the digital copies!

Date of experience: July 19, 2024
Stacey S. — iMemories Rep
over a year old

Hi David, Thanks for your feedback. IMemories does have one of the fastest turnaround times in the industry! Orders currently complete about 2-3 weeks from when payment is made. Your order was completed in six days, which is amazing! We appreciate you trusting us with your precious memories.

Iowa
1 review
0 helpful votes
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Memories SAVED
July 19, 2024

Overall I was very pleased. IMemories digitized home movies (mini vhs) from when my kids were little. I purchased the box to ship them in so I was confident they would arrive safe. Walking down memory lane was priceless! I took one star off because there is no control over when your items ship back to you. They shipped my product when I was out of town and it sat outside in the rain for 5 days and thankfully wasn't stolen.

Date of experience: July 19, 2024
Stacey S. — iMemories Rep
over a year old

Hi Shelly, Thank you for your feedback. We do send out an email with the FedEx tracking information when we ship the orders back to let customers know they are on their way. If you do have any orders in the future, FedEx can certainly hold the order until you return. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Texas
1 review
0 helpful votes
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Quick and fast
July 19, 2024

Enjoyed seeing my quince video after 20 years! Experience was clear and to the point. Just shipping costs was the only thing since I had to pay to have them send me bag and then for them to send me my video back, but it is what it is.

Date of experience: July 19, 2024
Stacey S. — iMemories Rep
over a year old

Hi Rosa, We're grateful to have you with us! Thank you for the 5 Star review!

Indiana
1 review
0 helpful votes
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Very satisfied!
July 19, 2024

I love imemories, such great keepsakes! I will definitely use them in the future!

Date of experience: July 19, 2024
Stacey S. — iMemories Rep
over a year old

Hi Cassie. We're thrilled you had a positive experience! Thank you for trusting us with such important memories!

Michigan
2 reviews
0 helpful votes
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Overall positive experience
July 19, 2024

I'm so glad that I found iMemories. I have been meaning to convert my memories over for years now, and its finally done. Thank you!

Date of experience: July 19, 2024
Stacey S. — iMemories Rep
over a year old

Hi Enin, We appreciate the terrific review! Thanks for your support!

California
1 review
0 helpful votes
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Easy
July 19, 2024

Easy to use, just throw in box and it is done. The pictures are sorted and then you just down load the app and you are all set Eassy to view picturs

Date of experience: July 19, 2024
Stacey S. — iMemories Rep
over a year old

Hi Rick, Thanks for the marvelous feedback! We appreciate you taking the time to leave a review!

Maine
1 review
0 helpful votes
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Absolutely No Comparison!
July 19, 2024

IMemories is literally light-years ahead of the competition at basically the same cost. In 1 week they converted almost all of the 37 video tapes I sent in and made them available online in well-organized albums consisting of individual videos. The remaining few were available just a few days later, and this was only so they could be re-processed on special equipment (at no additional cost) to optimize the quality. The company I used previously took 4 months to convert 8 VHS tapes and basically gave me a link to download the raw footage as 8 unlabled MP4 files. I would recomend iMemories hands-down over any competing company. I couldn't be happier with the results!

Date of experience: July 19, 2024
Stacey S. — iMemories Rep
over a year old

Hi Robert, We truly appreciate you taking the time to share your positive experience. We value our customers and knowing they're happy is is our top priority! Thank you sincerely.

Georgia
1 review
0 helpful votes
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Although I was skeptical and indecisive initially (for many months), after deciding to go with imemories based on other customer reviews, I was absolutely impressed at the quality, turn-around time, professionalism, ease of use (they do the hard work for you) and especially the care they took of my old VHSs during shipping! Great company! Highly recommend!

Date of experience: July 19, 2024
Stacey S. — iMemories Rep
over a year old

Hi Miranda, Thank you for your generous words! It means so much to us be trusted with your precious memories. It's an honor we don't take lightly.

Louisiana
1 review
0 helpful votes
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Beautiful memories. Thank you
July 19, 2024

Fast and smooth. Beautiful memories saved for ever. Thanks you

Date of experience: July 19, 2024
Stacey S. — iMemories Rep
over a year old

Hi Danny, Thank you for your trust in iMemories! We're truly grateful for the opportunity!