From the business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Do not like the quality of my videos transferred onto my computer
I found a box of old family video tapes in the garage. Without any way to watch them, I was discouraged and sad. Then I found iMemories! Ordered my kit, sent it back and in just a short time I received an emailed that my videos were ready! They were great and so much fun to share with my now adult kids and grandkids! Thank you, iMemories for preserving our past and making it easy to share.
This is the only place I could find to convert slides so that I could see what was on them and share them with the grandchildren
Loved everything about the service iMemories provided. Very fast and great quality.
I had a some old home movies on super 8 and VHS. I decided to have them converted. The finished product was then available on the app, where I was able to easily download them to my computer and edit them with my own software that I am already familiar with using. My only complaint- One of the tapes was on my app twice, broken down into different smaller cuts. Took me a while to realize I had dupicates because they weren't cut in the same places.
Efficient quick and easy with envelopes provided. Quick turn around time. Downloading from the site took alot longer but worked alot faster to just open the video and directly download it from there.
They did a great job on my videos, communicated through the whole process. My only issue is that morecthan half of my videos were "copyright" protected, which I had no way of knowing, so I paid $15 for each of 20 video tapes and couldn't get them digitized. I sent 41 tapes at $15 per tape, and only got 19 albums, so now I need to figure out how to watch/ convert the other tapes, and I'm hesitant to send more until I know what's on them. Some of these tapes were footage from my parents dive trips, it's not like they were Hollywood movies I was trying to copy.
Fast turnaround, great quality, fast return. My second time using them
Met expectations but forgot to pick up my tapes. Need to pick up
So easy from step one to receiving the videos! Plus great price.
In the advertisement it stated that the photos would be color corrected, old photos restored and fuzzy photos sharpened. This did not happen.
Hi Kelly, Thank you for taking the time to comment and speak with me today. When we do the digital conversion photos are dry cleaned, cropped and rotated if needed, scanned through dust filters and put through a color correction process to ensure the colors look as natural as possible. This does not however, restore color to the photos if they are faded or worn. We appreciate our customers and want to ensure they have the best experience possible with iMemories. We sincerely apologize for not meeting your expectations. As we discussed, we have processed a refund for 50% off your order as a courtesy. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.
I have a question on 4 tapes B,D, F & K they are not very clear. When I went recorded from a VHS to a DVD I adjusted the tracking so it would not show those lines can you clear them up all the others look great
Watching VHS of me at the age my daughter is now (10), I was floored at the similarities. Such a great way to share with family in different parts of the world, and be able to pass them down.
I was updated at different stages of the process after I mailed my tapes in the box that was sent to me. Shortly, the videos were available to me online and the originals were returned to me. The process was very easy and it has brought great joy to my family to watch the videos!
Subject line says it all. It went great, service was easy to use and the cost was reasonable.
You won't regret this. My family and I was able to see all our old videos.
Could not be more pleased. Whole family enjoys watching the old videos. My sister is having hers transferred after seeing how well mine turned out. A true 5 star service.
The family raves when we show the converted old home movies. 100% satisfied.
Top notch customer service, communication and professionalism.
The entire process was easy. It has been wonderful to relive the memories!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rebecah, Thanks for your feedback. The tapes we received that were listed as copyrighted, did not have any home video on them. They all had copyrighted recorded TV shows on them. By law, iMemories is not able to digitize copyrighted media such as Hollywood movies, television shows, and news broadcasts without a copyright release from the station or company that produced the shows. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.