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iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
New Jersey
1 review
0 helpful votes
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It is great that I can easily access my videos, but now I have to pay yearly for it, and I cannot find an option to convert to usb and purchase it physically.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 23, 2021
Texas
1 review
0 helpful votes
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I've got my memories back
February 23, 2021

I've had more than 20 video tapes for my daughter since after my daughter was 3 years old and now she is 23 years old lady and is becoming a doctor. The tapes are my treasure and digitalizing the tapes like my unfinished homework. I have tried several ways to convert the tapes to digitize format, but I couldn't find any reliable method until I saw an advertisement of I-memories. Thanks to I-memories I have completed my homework and I can reminisce the moments anytime I want to now. It was a tremendously amazing experience and I am satisfied the service that I-memories provided to me. Obviously it is a great system.

Date of experience: February 23, 2021
Louisiana
2 reviews
4 helpful votes
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I have not received my originals. IMemories move at their pace. Pandemic provides them complete cover for not responding to customer requirements.
Sorry, Not satisfied at all.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 23, 2021
North Dakota
1 review
6 helpful votes
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Good service
March 25, 2021

Service is good. Price is high for the budget, with lots of added fees to get what you want.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 23, 2021
Connecticut
3 reviews
0 helpful votes
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So happy to look at old videos
February 23, 2021

Imemories is very organized, great with communication, and makes the whole process user friendly!

Date of experience: February 23, 2021
West Virginia
1 review
0 helpful votes
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My home movies
February 23, 2021

I have enjoyed viewing my old movies on line very very much.

Date of experience: February 23, 2021
Mississippi
1 review
0 helpful votes
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Old Family Videos
February 23, 2021

Thank you so much for your excellent customer service. You have brought back memories of family that have long since been forgotten. You have provided my family with many years of smiles.

Date of experience: February 23, 2021
Mississippi
1 review
0 helpful votes
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Imemories did a great job!
February 23, 2021

I love the fact that I can pull my videos up and look at them at any time.

Date of experience: February 23, 2021
New York
1 review
0 helpful votes
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Better Than I Expected
February 23, 2021

While it took a little longer than I expected, the results were great and communication with iMemories was always thorough and prompt. Very satisfied!

Date of experience: February 23, 2021
Georgia
1 review
1 helpful vote
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Family memories
March 25, 2021

I love having them easily to watch now. I did think that my movies would have all the lines and jumping issues removed with the process of conversion

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 23, 2021
Iowa
1 review
0 helpful votes
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AND I MEMORIES KEEPS informing me my account is about to expire. I never received my originals back and was charged 250% more than I anticipated.
I am 100% dissatifised.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 23, 2021
Wisconsin
1 review
0 helpful votes
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Great company
February 23, 2021

We have ordered twice from IMemories and have always encountered the best customer service! Would highly recommend!

Date of experience: February 23, 2021
Texas
1 review
0 helpful votes
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Valdes
February 23, 2021

Happy to see these videos. They brought back great memories.

Date of experience: February 22, 2021
Florida
1 review
0 helpful votes
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Wedding video
February 23, 2021

Looks great well done. Just waiting for vhs to be returned

Date of experience: February 22, 2021
Pennsylvania
1 review
0 helpful votes
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I started the process of sending my VHS tapes a couple years ago. I've never looked back. I have them all saved in the cloud. I am able to share with anybody that has an email. I can put them on flash drives. I still have all the VCR tapes upstairs in boxes. It's very comforting to know they are saved.

Date of experience: February 22, 2021
Florida
1 review
0 helpful votes
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Still trying to figure out where the download goes when you go to see them on your phone.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 22, 2021
California
1 review
0 helpful votes
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My First Order
February 23, 2021

The process worked exactly like advertised. I was happy with the processing and will definitely use iMemories again!

Date of experience: February 22, 2021
Maryland
1 review
0 helpful votes
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Elated!
February 23, 2021

I am overwhelmed with joy. This company made this process extremely easy, professional and took extreme care.

Date of experience: February 22, 2021
Tennessee
1 review
0 helpful votes
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Memory Lane
February 23, 2021

Great overall. I was referred by my God mother. I had these 8mm video tapes in a drawer. I didn't know who to take them to or trust. The price was reasonable for the value. Thank you.

Date of experience: February 22, 2021
Indiana
1 review
0 helpful votes
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Love iMemories!
February 23, 2021

I sent all of my old VHS movies to be digitized and could not be more thrilled with what I have gotten back! Being able to watch and share these videos again that I have not seen in years has been great! In fact my sister is in the process of doing the same with hers because she was so thrilled with what I shared with her. Thank you so much for saving my memories!

Date of experience: February 22, 2021