business logo of iMemories

iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
Colorado
1 review
0 helpful votes
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Excellent
February 25, 2021

Amazed at the quantity and quality of the images and videos, as well as the site abilities to manage, edit, organize and store. Great service and excellent value!

Date of experience: February 25, 2021
New Jersey
1 review
0 helpful votes
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Valuable Memories Saved
February 25, 2021

Smooth! Mail in the video tapes and receive the digital format. Very excited to be able to see the memories with my friends and family! Unfortunately, I did not realize that I would have to pay to keep them on the iMemories cloud.

Date of experience: February 25, 2021
Indiana
1 review
0 helpful votes
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Converted 8mm
February 25, 2021

The process was very smooth and now we have digitized memories of when I was 2 years old. Thank you!

Date of experience: February 25, 2021
New Hampshire
1 review
0 helpful votes
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Family Memories Recovered!
February 25, 2021

I'm overjoyed that iMemories was able to convert my home videos to digital. I thought they were destroyed in a basement flood and was brought to tears when I was able to take a trip back in time and see my babies and deceased family member.

Date of experience: February 25, 2021
Ohio
1 review
0 helpful votes
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Well done
February 25, 2021

I just wish I could put them on a portable storage device

Date of experience: February 25, 2021
Patty S. — iMemories Rep
over a year old

You can purchase a hard drive from us or download your media to your own computer to place on your own drive. Feel free to call us for your options. 1-800-845-7986

Georgia
1 review
0 helpful votes
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Thanks for transfer
February 25, 2021

Sent items in and transferred properly. Still awaiting the return of items.

Date of experience: February 25, 2021
Pennsylvania
1 review
0 helpful votes
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Love my memories
May 5, 2021

Loved the videos! They did a fantastic job. I would highly recommend them!

Date of experience: February 25, 2021
Florida
1 review
0 helpful votes
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Awesome job
February 25, 2021

I like the job you have done i have more to send its just that I haven't had time to upload to my computer I hope I don't lose them. I will have some one to help me. Thank you

Date of experience: February 24, 2021
Patty S. — iMemories Rep
over a year old

Please call us if you have any questions. 1-800-845-7986

New Hampshire
2 reviews
0 helpful votes
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Very happy with my video's
February 25, 2021

It was easy and the customer care was very helpful. Loved this service.

Date of experience: February 24, 2021
Virginia
1 review
0 helpful votes
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Wonderful experience!
February 24, 2021

Amazing job and very prompt delivery of our videos. Customer service is amazing too. Answered all
Of my questions

Date of experience: February 24, 2021
Colorado
1 review
0 helpful votes
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So Easy!,
February 24, 2021

I was so nervous about sending all my original tapes off. But they made it so easy and communicated well throughout the entire process!
I would do this again in an heartbeat. It is so nice having all our home videos so easily accessible in a digital format that we can watch anywhere!

Date of experience: February 24, 2021
Missouri
1 review
0 helpful votes
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Old pictures of germany
February 24, 2021

I'm not too computer able but i finally was able to download my photos to a file

Date of experience: February 24, 2021
North Carolina
1 review
0 helpful votes
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Memories
May 5, 2021

It's been enjoyable going back and looking at memories with our family!

Date of experience: February 24, 2021
Georgia
1 review
0 helpful votes
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Glad to have them but...
March 26, 2021

I'm thrilled that my 20 year old videos are now digitized. The editing of the videos, however, was not great. The beginning of every video shows the last clip from the previous video, then cuts out and starts the new video.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 24, 2021
Michigan
1 review
0 helpful votes
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Cost to much
March 26, 2021

The cost was to high for what I received, I do not want to pay a monthly fee for this product after paying up front

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 24, 2021
Oklahoma
1 review
0 helpful votes
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Just 2 concerns
May 5, 2021

Overall, I am pleased with the process. One video I submitted was not converted. Another video was converted, but the tracking should have been adjusted for clarity. Any chance that could now be corrected? Thank you!

Date of experience: February 24, 2021
Ohio
1 review
0 helpful votes
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Wonderful!
February 24, 2021

Everything was awesome. Enjoying some great memories.

Date of experience: February 24, 2021
Virginia
1 review
0 helpful votes
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Excellent
February 24, 2021

Excellent service and quality. Very helpful when I called with questions. Just made dvds waiting on them to be shipped. I'm sure they will be good.

Date of experience: February 24, 2021
California
1 review
0 helpful votes
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Important Memories
February 24, 2021

Very grateful to have these memories so easily available to view. Much more to come...

Date of experience: February 24, 2021
Texas
1 review
0 helpful votes
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My First Experience with iMemories!
February 24, 2021

I was excited about no longer procrastinating with my tapes and when the packaging arrived, I immediately got busy intricately labeling and numbering them and adding extra bubble wrap to my box. I couldn't wait for the email telling me the digitized copies were ready. I kept checking the site and where my tapes were in the process. Then one day, there were three of them ready for viewing! As my daughter and I anxiously watched the first one and then another... we notice that more videos were popping up on the screen! We spent several hours watching and could do nothing but laugh and cry and relive special moments. I had only seen them through the viewfinder, but my daughter had never seen them! It made us just appreciate all of the moments we have had together and look forward to making many more memories! We actually have another batch that we will be sending! Thank you so much for what you do and thank you to everyone that had a hand in processing our order! Your company is just invaluable!

Date of experience: February 24, 2021