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iMemoriesReviews 11,427

4.3

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews

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New York
0 reviews
0 helpful votes
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They make it easy and executed flawlessly.
So far, I've had them transfer 6 tapes. They send you a box to ship them, transfer them, you download them, and they send the original media back to you.
They turn it around in about a week.

Date of experience: January 6, 2022
Florida
1 review
0 helpful votes
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Very satisfied!
January 6, 2022

From beginning to end the staff at IMemories were very helpful. My order also arrived sooner than I anticipated. We laughed and cried as we walked down memory lane watching the movies, and I was able to share these with so many family members and friends.

Date of experience: January 6, 2022
New York
2 reviews
0 helpful votes
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Movies for family
January 6, 2022

I received my digitally transferred movies in time to view for the Holidays. Our family loved them.

Date of experience: January 6, 2022
Idaho
1 review
0 helpful votes
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Great service
January 5, 2022

All of my items were taken care of in a very good way. It's very easy to view them online. I was also able to download them easily. I plan to use the service again.

Date of experience: January 5, 2022
California
1 review
0 helpful votes
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Disappointed
February 4, 2022

Didn't realize that I would have to continue to pay for the cloud storage. Turned out to be a lot more expensive than I thought.

Date of experience: January 5, 2022
Ohio
3 reviews
0 helpful votes
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I have really enjoyed imemories transferring all my old memories into a digital form. I loved being able to share the link with old friends and family. These will now be preserved for all of us. The customer service is outstanding, friendly, reasonable and really do assist in whatever the question or issue.

Date of experience: January 5, 2022
Kentucky
1 review
0 helpful votes
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DVD
January 5, 2022

Very good. Only I didn't realize that I was not getting a hard copy of my vcr tapes. Disappointed in that.

Date of experience: January 5, 2022
Texas
2 reviews
0 helpful votes
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Love it!
January 5, 2022

I am so pleased with the conversion. I love to be able to watch my old videos on my cell
Phone and share with my family.

Date of experience: January 5, 2022
Virginia
1 review
0 helpful votes
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Just as described.
January 4, 2022

Everything went very smoothly. The communication throughout was also excellent. Highly recommend.

Date of experience: January 4, 2022
Texas
1 review
0 helpful votes
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Best Christmas gift ever!
January 4, 2022

Best Christmas present ever for my adult children! They loved getting their home movies of when they were little.

The process was easy and quick. The staff at the service department of iMemories were so helpful! Will definitely be doing this again (as soon as I find the rest of our old videos :))

Date of experience: January 4, 2022
Florida
1 review
0 helpful votes
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Incredible memories
January 4, 2022

We converted hundreds of slides to digital. Even though it was right before the holidays, iMemories was timely and the entire process was smooth. When I made a mistake with my order, customer service immediately fixed it with ease.

Date of experience: January 4, 2022
California
1 review
0 helpful votes
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Love the viewing options!
January 3, 2022

My home videos were all converted so quickly that my entire family was able to enjoy watching them from their own homes on Christmas Day. Everyone was so thrilled! They were all labeled to make it easy for everyone. My VHS & 8MM tapes each had many different events on them, iMemories made them so easy to view by separating each event. Everyone was able to click on the event they wanted to watch & forward fast through the boring scenes until they saw what they wanted to watch. It was so much more enjoyable this way. I am so happy I finally did this! My mother is 94, being able to re-live the past 30 years through these videos made her so happy. I received all of my original tapes back safely through Fed-Ex. I definitely recommend iMemories to everyone. Thank you iMemories!

Date of experience: January 3, 2022
California
1 review
0 helpful votes
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Awesome service
January 3, 2022

All my (European PAL format) VHS and VHS-C cassettes got converted to high-quality downloadable video files. A great, reliable service. Highly recommended!

Date of experience: January 3, 2022
Alabama
1 review
0 helpful votes
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Highly recommend
January 3, 2022

Quick, top notch, professional service. Extremely pleased with the customer service, tracking process and the high quality videos to view. It is easy to share with my family near and far. I downloaded the app and can watch the videos from my phone and all the wonderful memories flood back. To be able to experience my family again when they are young and to see and hear loved ones no longer here is a special treasure. Game changer!
Thank you iMemories!

Date of experience: January 3, 2022
Colorado
1 review
0 helpful votes
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So worth the money spent!
January 2, 2022

I was very hesitant and nervous to ship the tapes off. I received the digital memories very quickly at a very busy holiday time. All the original tapes were also sent back to us within a couple of weeks.

We have been enjoying memories from some tapes that are over 30 years old. They really take you back to some wonderful times!

Date of experience: January 2, 2022
Washington
0 reviews
0 helpful votes
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Great service!
January 2, 2022

We emptied a whole cabinet full of old family video tapes! It was so easy to drop by Fed ex, pop them in a box, and a couple weeks later, there they are - on my laptop and ready to share! They even copied my video titles exactly to the digital file. These precious memories are so fun to watch. And it was reasonably priced too.

Date of experience: January 2, 2022
New York
1 review
0 helpful votes
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Review
January 2, 2022

Great - timely great customer service and videos came out in excellent condition

Date of experience: January 2, 2022
California
1 review
0 helpful votes
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Bosley
January 1, 2022

As described. Fast Turnaround Professional Service.

Date of experience: January 1, 2022
New Mexico
1 review
0 helpful votes
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Waist of money
January 1, 2022

I send like 18 tapes, thinking that before getting charge, I will be able to see what they have recorded, but instead it was only named, so I ended paying for 3 tapes that don't even know who the people in there was... I wish I could know that before paying for it

Date of experience: January 1, 2022
Missouri
1 review
0 helpful votes
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Best Christmas gift ever!
January 1, 2022

We've been wanting to convert our 8mm for years, but have always put it off. This process was seamless, quick, stress free and I thought very inexpensive. We are very technology challenged but even we were able to download an app and now we watch them all the time! Thank you so much…. Now I just need to send in the additional 2 vhs tapes I did fit to include!

Date of experience: January 1, 2022