On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I was disappointed in the quality - mostly too dark and/or fuzzy
The only issue is that I was using an old version your website that didn't allow me to download. I called and was told about the 3.0 website that worked great for downloading but I had issues getting to it. Had to try multiple times each time I tried to log in. Otherwise very easy to send in materials, download, and received items back.
As the pandemic started, I worked on a project to have our family slides digitized. I had used Legacy Box, and when I had them ready per their specifications, sent them off. Four months later, I received a digital file and it was blank, literally there was nothing in it. When I called to inquire, I was informed that they only did 35 mm slides, and apparently what I sent in was not that. How disappointing. When I called to inquire, I was told mine were "127 slides", (Kodachrome and from the 1950's to 1980's) which they did not convert. I then saw Imemories come across my social media. I called them to ask if they converted 127 slides, and was told they did. I was skeptical given my experience, so I waited. I called them a second time, they assured me they did convert this type of slide. So I ordered the kit, and sent them in again. I literally just put 1,600 slides all in their box. This was the first week of December, and I was told upfront they would not be available until after Christmas. Much to my surprise, and delight, before Christmas, I received an email with the link saying my slides were ready! There were about 1,600 in total. What a Christmas gift, as I logged on and saw pictures of my parents, grandparents, and myself on my very first Christmas so many years ago. The quality of the pictures is beautiful! I am now organizing them, getting them ready to share with many relatives. The cost was even less than Legacy Box!
As I make my way through other family pictures, you can be sure you will receive another order from me. Great job Imemories, keep up the fabulous work!
So far everything ia great. I love being able to see all my home videos.
I am so thrilled with the digital copy of my 1989 video tape. The memories are priceless and now they are safely stored. Awesome job! I would recommend iMemories to anyone!
First time I called, Customer service was great, but when I emailed them their response was not custom to my questions it was a generated response. I got charged 100 for 13 minutes of an 8 mm reel and that seems very expensive to me! Paid over 300 dollars for 3 reels to be converted totally 40 minutes of memories. It's little too expensive. I wish they would let you preview what's on the tape/reel before paying.
My old negatives were sitting in the garage for over 30 years and sent them to you all, safe and sound with little effort. All the negatives converted beautifully. Thanks so much and for sending them back safely.
A note to point out, most were pictures from the 1st gulf war and it would have been virtually impossible to replace them if lost.
Awesome work and great customer service. It was on time and we are so happy we finally took the time to do this!
Everything went smoothly and in a timely fashion.
I'm very pleased with the company and would use them again.
I am confused about being able to download the videos. I tried sending them to another email address but they didn't go through.
I was worried the tapes were so old they would not be able t transfer them. I am happy with the results. A couple are grainy but still viewable. Good job!
This is the 2nd order our family has used iMemories for (over 30+ VHS tapes digitized), and we are very happy with the job they did. The process is simple, they are quick & it's a great service. Highly recommend -
Everything turned out perfect! I was happy with the conversion from VHS to digital and from my slides to digital!
Great experience! IMemories acknowledged receipt of my videos which gave me peace of mind. Easy account setup, enough download time and follow through of retuned videos.
It took me a while to commit the $ - but it was SO worth it!
Thank you for the great job you did and the wonderful customer service!
Very prompt service, I am just having a hard time maneuvering the process of putting memories on USB drive. I need to contact customer for help.
This was a Christmas present and the kids loved it.
Scary not knowing if you received the package or not. I wished I would of insured the box maybe offer that feature for people. Would help ease their minds.
Can't believe it took me so long to do this What a great treasure I have since sent in more tapes Looking forward to seeing them!
I wasn't to sure if the entire process of sending our treasured memories to iMemory. However, the customer service rep went above and beyond to explain the whole process and ensure all our questions were answered. Once everything was copied, the user interface to view, edit, download, and order our home videos was extremely user friendly. Additionally, iMemory was very timely in their turnaround of our videos to digital format. We will definitely be using them and recommending them to others! Thank you iMemories!
My wife loved her surprise gift
I found a box of films that her parents had taken in the 60s many she had never seen
It was her favorite gift this Christmas
Great Job I memories
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members