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iMemoriesReviews 11,427

4.2

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews

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Maryland
1 review
0 helpful votes
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This is my second order with iMemories and each time it's been a great experience. The tapes were digitized far sooner than I expected and all came back safely. It's so convenient to finally have my home movies collected in one place where they are just a click away.

Date of experience: May 19, 2022
California
1 review
0 helpful votes
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Gift from the past…
May 19, 2022

The young man in the movies was the father of those 3 young children -he fathered one more son before he died of brain cancer from exposure to agent orange. His children were able to see him and hear his voice-an unforgettable gift for them since they were 9, 6, 5 & 18 mo when he died.
I can never thank you enough for giving them that experience-IMemories is absolutely amazing!

Date of experience: May 19, 2022
Michigan
1 review
1 helpful vote
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I am pleased with the services.
May 19, 2022

The ease of the process is key. Fast and dependable. I really appreciate the customer service. Whenever I have a question, the person at the other end of the phone is consistently friendly, helpful, and supportive.

Date of experience: May 19, 2022
Missouri
1 review
1 helpful vote
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After our Fire!
May 19, 2022

We found smoked up VCR tapes after we lost our home to fire. I just knew they were not salvageable but to my surprise all except 2 could be transferred!

Date of experience: May 19, 2022
Idaho
1 review
0 helpful votes
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Quick and accurate. This experience allowed me to share family memories with many cousins to add to their collections.

Date of experience: May 19, 2022
Colorado
1 review
0 helpful votes
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Awesome service
May 19, 2022

Everything turned out great just as before. I love viewing my old photos :)

Date of experience: May 19, 2022
Maryland
1 review
0 helpful votes
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We had so many old photos never looked at and now we can enjoy & access old family photos right on our phones

Date of experience: May 19, 2022
Connecticut
1 review
0 helpful votes
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Fantastic
May 19, 2022

Amazing! Entire family is happy and enjoying the films

Date of experience: May 19, 2022
Connecticut
1 review
0 helpful votes
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Wonder-full Memories
May 18, 2022

I have used iMemories twice now. It's easy and the turn around is pretty quick too. I can't believe they were able to download 8mm film from 1948! My family thoroughly enjoyed seeing these films we've never seen before. I've had VHS and DVD done too. IMemories is great company! I like how they keep in touch via email every step of the way. The website is easy to use and to view. Thank you, thank you,

Date of experience: May 18, 2022
Georgia
1 review
0 helpful votes
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DVD not viewable
May 18, 2022

There was a problem with one of the DVD's but I called, they had me send it back and you fixed the problem. Thank you very much, Debby Abell

Date of experience: May 18, 2022
Virginia
1 review
0 helpful votes
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Initial Customer
May 18, 2022

Was pleasantly surprised by the results of the digital files. Also, the overall process was flawless!

Date of experience: May 18, 2022
Illinois
1 review
0 helpful votes
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Great Service!
May 18, 2022

The process of preserving our video memories was very easy and the digital upload from iMemories was done quickly.

Date of experience: May 18, 2022
Indiana
1 review
0 helpful votes
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My moms reels were from 1934-1963 and the results were amazing. I'm so happy I did this for her.

Date of experience: May 18, 2022
Ohio
2 reviews
0 helpful votes
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Very pleased
May 18, 2022

I received my digital family videos, and have been able to share them with my children. Thanks again!

Date of experience: May 18, 2022
Michigan
1 review
0 helpful votes
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1st born first year
May 18, 2022

A real blessing to go back in time, my son is 17 now and was able to see how he was cared for when he was born and after.

Date of experience: May 18, 2022
Illinois
1 review
0 helpful votes
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Great service
May 18, 2022

It was simple with a quick turnaround. I now have a digital format that will last forever that I can share with others. Well worth it!

Date of experience: May 18, 2022
Texas
1 review
0 helpful votes
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Back in Time!
May 17, 2022

I thoroughly enjoyed my experience with iMemories--from the promptness, end product and communication of the status along the way! IMemories returned my originals in a secure package and advised of the status of the delivery. Great job!

Date of experience: May 17, 2022
New Mexico
1 review
0 helpful votes
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The work was done. My last step was To find someone so imemories who I could pay in cash to consolidate the videos into one continuos video. I also want background music applied to all videos. I think this was a simple, straightforward request. I got stiff armed by the person I spoke with. Disappointing!

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 17, 2022
California
1 review
0 helpful votes
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Easy to get digital memories
May 17, 2022

Mailed in our videos and quickly received the digital copies and the hard copies were in the mail soon thereafter.

Date of experience: May 17, 2022
California
1 review
1 helpful vote
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Relived precious moments
May 16, 2022

I've been meaning to have my old (30+ years old) VHS tapes digitized so I could still access family treasures. I ordered the box and then had the (wrong!) idea that almost all of my tapes had some TV or commercial copyrighted data on them and they would not be put into digital format because of this. Lucky for me this company has a gal named Tracie who called to see if I was having any problems sending my tapes. She told me they do take tapes with copyrighted data but just copy the "home movie" portions! I was thrilled and when I got to see my Mom come in the door smiling and happy I cried tears of joy. She died 30 years ago and to see and hear her was a beautiful gift. Thankyou and I will now send in more!

Date of experience: May 16, 2022