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iMemoriesReviews 11,427

4.2

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews

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New Jersey
1 review
0 helpful votes
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Some film damaged
August 12, 2022

I sent 2 very old long rolls of film and the first 5-6 minutes of each were badly damaged and really not watchable. Is there any type of refund for this problem?
Everything else was great and we really enjoy using these services.

Date of experience: July 13, 2022
Michigan
2 reviews
1 helpful vote
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Fantastic Service
July 13, 2022

I sent in five 8mm videos and I was notified when they were received. Shortly thereafter, I began to receive emails as to the videos that were uploaded to my account. It was very easy to access them, and I downloaded them to my laptop. I also sent the email link to my children, who were able to download them as well. The quality of the videos was better than I had expected, and I received my 8mm videos back by FedEx. Now, I'm going to do 15 VHS tapes with iMemories because of my first experience. Wonderful experience with this company!

Date of experience: July 13, 2022
Sarah F. — iMemories Rep
over a year old

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Hawaii
1 review
0 helpful votes
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Totally satisfied with the entire process. Fast and easy. Downloaded digital files and now they reside on our PC as well as USB thumb drives. And we still have the original 8mm tapes. Sharing digital files with the rest of the family is easy. Definitely will use iMemories for digitizing the rest of our 8mm tapes.

Date of experience: July 12, 2022
Sarah F. — iMemories Rep
over a year old

We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

Texas
1 review
0 helpful votes
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Good experience
July 12, 2022

It was easy, I don't really appreciate paying for the box to be delivered to me, but I did it and now have my family videos on my computer.

Date of experience: July 12, 2022
Georgia
1 review
0 helpful votes
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Kristi
July 11, 2022

Wonderful! I. Am so thankful to have my precious memories on a dvd!

Date of experience: July 11, 2022
Illinois
1 review
0 helpful votes
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Great!
July 11, 2022

I had a great experience with iMemories. Everything was done timely and it was easy to do. We got all of my grandmas old reels and film converted and it is so cool getting to see home videos all the way back to when my mom was a kid!

Date of experience: July 11, 2022
Texas
1 review
0 helpful votes
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Amazing response time
July 10, 2022

Very quick response time. Great care in returning original copies too. My family loved sharing the memories

Date of experience: July 10, 2022
Michigan
1 review
0 helpful votes
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Satisfied
July 10, 2022

Very quick and videos turned out great. The price was more than i thought it was going to be unfortunately

Date of experience: July 10, 2022
Florida
1 review
0 helpful votes
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Memories
July 10, 2022

Everything went smoothly and the turn around time was great

Date of experience: July 10, 2022
Missouri
1 review
0 helpful votes
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Job well done
July 9, 2022

These were old 8mm films from the 50's & 60's. They came out great. I who's I had done this earlier.

Date of experience: July 9, 2022
Sarah F. — iMemories Rep
over a year old

Thank you for sharing your experience, and trusting us with such precious memories.

New York
1 review
0 helpful votes
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Downloads
August 8, 2022

I am unable to choose getting disks instead of using the cloud storage

Date of experience: July 9, 2022
Utah
1 review
0 helpful votes
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Memories
July 9, 2022

It was a very smooth process, it has been great seeing videos I haven't watched in years

Date of experience: July 9, 2022
Sarah F. — iMemories Rep
over a year old

We are happy to hear it! Thank you for taking the time to share!

Louisiana
1 review
0 helpful votes
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I have to admit, I was scared to send my precious old videos off in a box to have them digitized. Thankfully, my fears were unfounded and everything was digitized, uploaded, and returned to me, as promised.

Date of experience: July 9, 2022
Sarah F. — iMemories Rep
over a year old

Thank you for trusting us with such precious memories. We’re very happy to hear that we met your expectations!

Arkansas
2 reviews
0 helpful votes
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Love it!
July 9, 2022

I had old VCR tapes that I could not get to work in any VCR and I sent those in and they came back very clear in digital form. Great job!

Date of experience: July 9, 2022
Sarah F. — iMemories Rep
over a year old

We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

Texas
1 review
0 helpful votes
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Best Investment I Made!
July 8, 2022

Much less expensive than I expected, and quick turnaround. Definitely recommend.

Date of experience: July 8, 2022
Sarah F. — iMemories Rep
over a year old

Thank you! We appreciate your business and value your feedback!

Maine
1 review
0 helpful votes
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Wonderful Memories!
July 8, 2022

I'm very pleased with imemories and intend to send more home movies for them to convert/digitize in the future.

Date of experience: July 8, 2022
Wisconsin
1 review
0 helpful votes
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Family Memories
July 8, 2022

Fast and efficient. Person on the phone courteous and helpful.

Date of experience: July 8, 2022
Arizona
1 review
0 helpful votes
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VHS to Digital
July 7, 2022

Fast, easy and affordable. Already recommended to a friend.

Date of experience: July 7, 2022
California
1 review
0 helpful votes
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Professional and Quick
July 7, 2022

It was smooth and fast. With no problems at all. Sent the box with all my cassettes, got the links to download and the box back.
Super happy!

Date of experience: July 7, 2022
New York
1 review
0 helpful votes
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Exceeded Expectations
July 7, 2022

Though at first I questioned spending the money to convert old films to digital I'm so happy that I did! What's a lifetime of memories worth? I had video as old as 1959 that can now be shared with my family. Turn around was within 48 hours upon receiving my payment. I highly recommend!

Date of experience: July 7, 2022
Sarah F. — iMemories Rep
over a year old

We always enjoy hearing what our customers have to say! We appreciate the great review and look forward to working with you again soon.