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iMemoriesReviews 11,427

4.2

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews

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Utah
1 review
0 helpful votes
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Family videos
September 20, 2022

They turned out great. Some of them were taken over sixty years ago and they cleaned them up.

Date of experience: September 20, 2022
Sarah F. — iMemories Rep
over a year old

We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

Tennessee
1 review
0 helpful votes
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Quick Work
September 20, 2022

Quick turnaround time and timely uploading of everything we submitted.

Date of experience: September 20, 2022
Pennsylvania
1 review
0 helpful votes
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First time order
September 20, 2022

Fast turn around & great quality! My next set are on the way.

Date of experience: September 20, 2022
Sarah F. — iMemories Rep
over a year old

Thank you for taking the time to share your experience, we so appreciate it!

Louisiana
2 reviews
0 helpful votes
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Best idea ever!
September 20, 2022

I had no idea what was on videos and what a surprise it was to relive those sweet memories of such a long time ago. Best idea ever to get these formatted to where I can view them with family. Many tears, but also just as much laughter. Thank you for having this company to do this for people. Turn around time was surprising as well. I think I got everything done in less than a month!

Date of experience: September 20, 2022
Illinois
1 review
0 helpful votes
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Memories
September 20, 2022

IMemories are great to work with from placing the order, receiving the link to download them, to getting them mailed back to me. I highly recommend using them. It was great looking back at our family films that I never got around to converting myself. We were always sceptical about sending them to anyone, but we were very pleased how professional this was.

Date of experience: September 20, 2022
Indiana
1 review
0 helpful votes
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Excellent quality
September 20, 2022

My slides, super 8 movies and vhs tapes were transferred with great care. It is wonderful seeing memories come to life again! Thanks so much.

Date of experience: September 20, 2022
Ohio
1 review
0 helpful votes
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Very Wonderful Service
September 20, 2022

Excellent! Thank you so much. Your customer service is exemplary. I called to ask a couple questions and they were extremely helpful.

Date of experience: September 20, 2022
Georgia
1 review
0 helpful votes
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Such a gift
September 20, 2022

I love that I can view my home movies online from any device and share with family and friends. There is even the ability to trim and reorganize from their site before downloading.

Date of experience: September 20, 2022
New York
1 review
0 helpful votes
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Pleased with my digital transfer
September 20, 2022

I had VHS and 8mm movies from over twenty years ago that I thought were lost. IMemories restored and digitized them all.

Date of experience: September 20, 2022
Texas
1 review
0 helpful votes
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Order No. 1
September 19, 2022

Received completed order online in timely manner. Results were very good.

Date of experience: September 19, 2022
District of Columbia
2 reviews
0 helpful votes
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Great Service
September 19, 2022

All went smoothly and they were able to convert my videos!

Date of experience: September 19, 2022
California
1 review
0 helpful votes
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H Hofmann first iMemories purchase
September 18, 2022

My experience was good. I submitted 4 video cassettes for conversion, but iMemories was only able to convert one videcassettes due to copyright conflicts on the other 3. I understand that, and I am pleased with the conversion that was done. Please credit my card for the 3 video cassettes that were not converted. Thank you.

Date of experience: September 18, 2022
Texas
1 review
0 helpful votes
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Thank you
September 18, 2022

Seeing these videos has certainly been an emotional one but I love being able to see my memories!

Date of experience: September 18, 2022
Massachusetts
1 review
0 helpful votes
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Smooth experience
September 18, 2022

Smooth and streamlined for conversion process and originals return. Very helpful customer service. Only disappointment is lack of advanced features in portal. Overall very satisfied.

Date of experience: September 18, 2022
Texas
1 review
0 helpful votes
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Order Experience
September 18, 2022

Experience went smoothly and satisfied with service.

Date of experience: September 18, 2022
California
1 review
0 helpful votes
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John's Photos
September 18, 2022

A little early to judge but so far so good. A lot more coming for processing. With a steep learning curve for me. This is the family history over 120+ years which I want to preserve for my so far disinterested grand children. But some day they will treasure this, I'm sure.

Date of experience: September 18, 2022
California
1 review
0 helpful votes
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All expectations were met
September 17, 2022

Everything was converted as promised in an easy-to-view format and all my items were returned in pristine condition.

Date of experience: September 17, 2022
Nevada
1 review
0 helpful votes
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Good and quick
September 17, 2022

Everything was good and timely just way more expensive then I expected. What you pay should include either CD's or a flash drive.

Date of experience: September 17, 2022
Rhode Island
1 review
0 helpful votes
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Great memories
September 17, 2022

Company was very fair and agreed to give me a refund because one of the movies could not be viewed
Everything else came out fine

Date of experience: September 17, 2022
Arizona
2 reviews
0 helpful votes
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Precious Memories
September 17, 2022

I received my digital conversion from VHS tapes in a timely manner. My originals were also returned in a timely manner. One of my main reasons for using the service was because of their claim that their equipment and advanced technology being the best in the industry and carefully calibrated to perform the highest quality digitization possible. I was a little disappointed in a few of my conversions that they weren't able to get rid of some of the static lines that we all got on our VHS tapes. This is why I gave it four stars.

Date of experience: September 17, 2022