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iMemoriesReviews 11,427

4.2

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews

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Florida
1 review
0 helpful votes
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Good Job
November 2, 2022

I was happy with the tracking and quick downloads online. I thought I had paid for a thumb drive with my order, but realized I only got the ability to down load which would have taken for ever so I purchased the thumb drive from imemories. One of my most important tapes wasn't downloaded and I was told it had a tape issue, but it should have been mentioned and I am not so sure it did... otherwise, glad to have it all converted.

Date of experience: November 2, 2022
Pennsylvania
1 review
1 helpful vote
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Not thrilled
December 2, 2022

The videos all transferred nicely. However, I'm beyond upset I have to pay even more money to get CD's. I'm going broke.!

Date of experience: November 2, 2022
Louisiana
1 review
2 helpful votes
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Rebecca Stagg
November 2, 2022

Everything was perfect. I have been thinking about digitizing my videos for several years now, however, I was nervous about mailing off my precious memories and putting them in the hands of strangers.
I had never heard of imemories and was going to patron Legacy Box. A friend of mine referred me to imemories so I took a leap of faith. I will be recommending your company and have sent off additional movies to be digitized. A Christmas gift for my Parents.
Thank you!

Date of experience: November 2, 2022
Heather P. — iMemories Rep
over a year old

Hi Rebecca, Thank you for sharing your experience and recommending iMemories, we so appreciate it!

Colorado
4 reviews
1 helpful vote
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Family videos
November 2, 2022

This is something I have wanted to do for 20 years. Transfer Dad's 8 mm tapes to DVD's. I am very pleased with the recording transfer to DVD's
PERFECT

Date of experience: November 2, 2022
Pennsylvania
1 review
0 helpful votes
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Thanks for a great job
November 2, 2022

Have not given to my children as of yet. It was going to be a Christmas gift. And your folks did everything so quickly. Now I will
Give them an early Christmas gift Thanks!

Date of experience: November 2, 2022
Arizona
1 review
0 helpful votes
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Makes putting the pictures in the order I want them to be shown to relatives.

Date of experience: November 2, 2022
Ohio
1 review
0 helpful votes
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Great job!
November 2, 2022

Very easy and convenient. I sent my videos in my iMemories box, created my IMemories account, and watched my videos as they dropped into my account. Fairly simple to download videos onto memory devices. (Could have been a bit more direction there). Also loved that I could share my account with family and friends so they could watch / save videos too. It was wonderful to have a free month of access to the videos for everyone to see them. Thank you!

Date of experience: November 2, 2022
Georgia
1 review
0 helpful votes
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Great job!
November 2, 2022

VHS tapes were converted to digital! So fun to see old videos! Great and easy process!

Date of experience: November 2, 2022
Missouri
1 review
0 helpful votes
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Online video
December 2, 2022

I was pleased with how fast they got it done. However, I didn't realize I would have to keep paying to watch them. Wish I would have gotten something to view at home.

Date of experience: November 2, 2022
Maryland
1 review
0 helpful votes
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Family videos
November 1, 2022

Awesome experience, thanks for everything. It was a very easy process.

Date of experience: November 1, 2022
Florida
1 review
0 helpful votes
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Whenever I called iMemories for help understanding their process for converting VHS tapes to digital, the employees I talked to were extremely patient and helpful. I trusted iMemories with the conversion of the VHS tapes, and would recommend this company to anyone needing to convert VHS tapes to a digital format, i. E., flash drive.

Date of experience: November 1, 2022
Pennsylvania
1 review
0 helpful votes
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Perfect
November 1, 2022

It was exactly what my wife and I wanted. The entire process was easy and quick. Now I don't have to worry about finding a VCR.

Date of experience: November 1, 2022
Wisconsin
1 review
0 helpful votes
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Great job!
November 1, 2022

I was very happy with my experience with iMemories. I highly recommend them.

Date of experience: November 1, 2022
California
2 reviews
0 helpful votes
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Memories
November 1, 2022

Awesome Job! This was just what I was looking for and could not be happier! Thanks

Date of experience: November 1, 2022
Oklahoma
1 review
0 helpful votes
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Fast and great quality
November 1, 2022

They did a great job on the video's and pictures. They keep you informed. Will use again.

Date of experience: November 1, 2022
California
1 review
0 helpful votes
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Great Job!
November 1, 2022

We are impressed with the service provided by iMemories.

Date of experience: November 1, 2022
Georgia
1 review
0 helpful votes
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Good
November 1, 2022

Some of the videos weren't clear and I sent an email to complain about it but never got any response.

Date of experience: November 1, 2022
Virginia
1 review
0 helpful votes
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Extremely Pleased! :)
November 1, 2022

We are loving watching all our old home videos and are recommending IMemories to all our friends!

Date of experience: November 1, 2022
Oregon
1 review
1 helpful vote
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MC memories
October 31, 2022

Easy, efficient, and turned out better than expected. Still a bit expensive... but I understand the time that goes into the process.

Date of experience: October 31, 2022
Michigan
1 review
1 helpful vote
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Very Impressed
October 31, 2022

We originally sent our video taps to (ahem) another very-popular service, and they took MONTHS to attempt to process our order, then returned 95% of the tapes claiming they were too damaged to digitize. So, we sent 5 of those tapes to iMemories, and darned if these folks weren't able to convert all 5 tapes, and they turned to order around in just a couple of weeks. We will be sending the rest of our tapes to these folks, and we highly recommend this service - clearly the best out there!

Date of experience: October 31, 2022