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iMemoriesReviews 11,427

4.2

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews

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Alabama
1 review
0 helpful votes
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Review of services
July 13, 2023

Great experience! I love the work you all did with these pictures. I just need to see about getting them back. After I get these back I will send more.

Date of experience: July 13, 2023
Tennessee
1 review
1 helpful vote
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Awesome
July 13, 2023

To see these old memories on my phone was just awesome

Date of experience: July 13, 2023
Virginia
1 review
0 helpful votes
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Best gift ever!
July 13, 2023

Only regret is not transferring our videos etc earlier! Can't wait to send the rest of our home videos in.
THANK YOU!

Date of experience: July 13, 2023
Maryland
1 review
0 helpful votes
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Flashbacks
August 12, 2023

For me it would have been nice to have the 3 min segments combined!

Date of experience: July 13, 2023
Illinois
1 review
0 helpful votes
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Excellent Customer Service
July 13, 2023

I sent about 10 tapes. I had already converted several of them so I could use them as a test. I watched the converted videos and several had been converted but no tracking had been adjusted so they were terrible. I contacted them and informed them of the issue and they corrected the problem conversions. I love their online capabilities and will be sending more their way. Update: sent a second set and again, they were wonderful.

Date of experience: July 13, 2023
Illinois
1 review
0 helpful votes
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Memories Unlocked
July 13, 2023

I rarely ever write reviews but I was so pleased with the iMemories services. They made this process so easy by shipping a box to me to ensure my vhs tapes got transported safely. I love that I was kept updated on where my order was in the process because it was nerve wrecking to ship the only copies my family had of our childhood videos. As soon as my tapes were converted and uploaded they sent me an email and I was able to easily view them all from my phone and iPad. It also made it easy for my siblings to all get to view them as well. The quality was great and I'm so happy I trusted the care of my memories to this company.

Date of experience: July 13, 2023
Washington
1 review
0 helpful votes
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Meh
August 12, 2023

Got charged a lot of money to later find out only one video was able to be converted out of seven tapes

Date of experience: July 13, 2023
Washington
1 review
0 helpful votes
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Thanks iMemories!
July 13, 2023

Watching my sons videos digitally is so much easier than connecting our old camcorder to our TV.

Date of experience: July 13, 2023
Missouri
1 review
0 helpful votes
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Good! Great customer service!
July 13, 2023

The customer service is great! Very quick to respond. I had to ask for them to look at a couple of tapes both times on both of my orders for some static lines. I am not sure why it wasn't caught before it was sent back to me but they did get them cleaned up for me. With that said, I will continue to use their services.

Date of experience: July 13, 2023
Virginia
1 review
0 helpful votes
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Good experience
July 13, 2023

Overall it's a good experience but paying for memories I can't see my only issue is two tapes could have been combined and were not because they had nothing on it. This is expensive and I felt disappointed that this happened but overall the experience was great and I am appreciative for what was recorded. Thank you

Date of experience: July 13, 2023
California
1 review
0 helpful votes
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Amazing converted memories
July 13, 2023

Thank you memories for converting my old VHS, DVD and 8MM to great digital memories. I appreciate the customer service and care that was taken with my cherished family memories.

Date of experience: July 13, 2023
Georgia
1 review
0 helpful votes
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Precious Memories
July 13, 2023

I sent In several old 8mm movies. The process was simple enough with using the mailing box that I ordered from them. The cost is a little more than I would like because I have a lot of super 8 movies that I would also like to get digitized.

Date of experience: July 13, 2023
New York
1 review
0 helpful votes
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Memories of my father
July 13, 2023

I apprehensively sent the only videos I had of my father, who died last year, to imemories. I decided to move forward as their process seemed reasonable and trackable. 22 digital videos later not only can i see my father but my mother and children.

Date of experience: July 13, 2023
Florida
1 review
0 helpful votes
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Love the memories
July 13, 2023

Great experience. Great pricing and love the app to watch from my phone and share with other family members

Date of experience: July 13, 2023
New York
1 review
0 helpful votes
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Review
July 13, 2023

Great products! Only thing I would've liked was the ability to automatically post to Facebook easier

Date of experience: July 13, 2023
California
1 review
1 helpful vote
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Imemories
July 12, 2023

I thought the product and the price was awesome. I have never been able to view these videos except to look at them through the movie camera for over 25 years. I was a little disappointed that two of the tapes that had broken came back marked CNR. I was under the impression, from your website, that you could repair broken film? Are you aware of any services that do repair them? I have referred many people to your services. Thanks for the awesome work. If you are ever able to repair broken film, please let me know. Thank you.

Date of experience: July 12, 2023
Oregon
1 review
0 helpful votes
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Grandma's slides
July 12, 2023

My slides were all uploaded and in order but I thought I would have 5 separate bunches of slides but they were combined so had to look at the individual pictures and try to match them with the descriptions. This was difficult because some of the slides were of Europe and I've never been there.

Just saying it would have been easier if the slides were scanned and grouped in the same manner as they were sent in.
By the way, I sent the slides in 4 carousels and 1 green rectangular box.

I rec'd. 3 carousels back (with the slides in the same condition as when they were sent) but am still waiting for the return of the last carousel and green box.

Date of experience: July 12, 2023
Georgia
1 review
1 helpful vote
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Memories
July 12, 2023

Grateful that I can keep these memories alive. Thank you for this company doing such good work.

Date of experience: July 12, 2023
Texas
1 review
0 helpful votes
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Memories
July 12, 2023

Experience was good. Some videos were hard to watch because of the jumpiness but I am aware that is out of your control with the quality. I did enjoy the ones that are good and will be sending more.

Date of experience: July 12, 2023
Florida
1 review
0 helpful votes
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Unexpected charges
July 12, 2023

I'm very surprised at the recurring monthly charges for this service. That was not made clear up front, and frankly, I'm upset about it. Will not be recommending your company.

Date of experience: July 12, 2023