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Brazil
1 review
3 helpful votes
Follow hyrum n.
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After taking forever, I paid the Premium Service. Then, it took a long time to tell me my brand new phone, bought at AT&T was reported lost or stolen. The only way it was reported is if they reported it to get away from refunding me. STAY AWAY!

IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 3, 2019
Australia
1 review
0 helpful votes
Follow Matt E.
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Absolute scam - They offer a service to unlock which you pay an initial fee to see if they can do it, to which they come back and say they can so you need to pay more - which I don't remember reading to begin with... you then pay that, wait another week for them to tell you they can't unlock it but wait for a "premium service" to which they ask for another $100 AUD.

If you look below at the amount of "reported" review's that should encourage you to look elsewhere - I'm sure this review will be "reported" soon so if I can advise at least one person not to fall victim then I'll be happy...

Date of experience: April 14, 2020
Australia
1 review
0 helpful votes
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It's just a scam
November 1, 2019

I paid to unlock my iPhone 6s plus. There was two steps in the payment and confirmation process. In the first process, they checked if phone can be unlocked or not where they asked to pay the initial payment and after few days they asked for the payment for the final step to unlock and I paid the amount. But after 4days, I received an email saying the phone cannot be unlock due to reasons like theft, stolen, contract breach etc. For the payment refund they asked me to prove the full payment of the phone which a year back. In such case, they should have asked it in the first step. This site is just a scam. They cannot perform any job.

IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 1, 2019
India
1 review
0 helpful votes
Follow Satish K.
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Some days back i reached the team to unlock iwatch from cloud, there was mail stating to pay 30$, i paid and next day there was one more mail stating pay another 40 $ as unlock is in process. There after 2 day there was one mail to reach original owner of Iwatch to unlock if there is no contact then pay another 20$ to unlock, continues there is only mail for payment

Date of experience: April 20, 2020
Algeria
1 review
2 helpful votes
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Total scam
June 6, 2019

Total scam i checked my ipad before icloud unlock and its clean they took 70 dollars and said it was eligible for unlocking then said it wasn't clean while 2 other paid services said it was clean i sent the justification but they wont refund total scam do not waste your money on doctorunlock.net

IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 6, 2019
Sri Lanka
2 reviews
1 helpful vote
Follow GopalaReddy A.
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My order Id ******* is for unlock of my iphone SE. Even after 50 days, my phone is not unlocked. Seems to be a Fraud company... Not even replying to my refund requests... Complained to Paypal, Visa, Master Card not to engage with Doctorunlock.net since its fraud and cheating public. Complained to cyber security and cyber police to take action against Doctorunlock.net.
Gopala

Date of experience: June 5, 2020
Maryland
1 review
0 helpful votes
Follow Robert R.
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I paid an initial payment, received an email a few days afterwards they wanted more $ to unlock. They stated that it was the "final" payment and my phone would be unlocked. Paid $84 total. They email you a link that has this % counter in it. 30 days go by and they email me and say they need another $54 to get it unlocked. They nickel and dime you and make you wait so long for nothing to happen. Hoping that you will be even dumber to continue paying. WTF? STAY AWAY

Date of experience: April 28, 2020
Michigan
1 review
0 helpful votes
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No response on refund
November 25, 2019

Been trying to ask for a refund for weeks sign they are way past the 30 day mark but still no response i keep receiving updates on status of my order which is still not ready anyways.

Date of experience: November 25, 2019
Australia
1 review
1 helpful vote
Follow Jane K.
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Wish I had read the reviews more. Total scam site. Save your money and be sure you research who you go with thoroughly.

Date of experience: February 7, 2022
South Africa
1 review
4 helpful votes
Follow Bradley J.
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Been 120 Days + since the service was ordered. No feedback since Oct 2019, and yeah device is still locked. I paid extra for the "premium" but looks like they just ran away with my money i guess

IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 12, 2020
Maryland
1 review
0 helpful votes
Follow Will D.
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I WANT A FULL REFUND
I ordered to have my iPhone XS Max unlock I don't owe on the phone it's completely brand new paid off no blacklist or anything. I order to have my phone unlocked June 12,2019 paid $168 US dollars. Today is September 11,2019 I have been emailing them over and over I try to cancel my order on their page and was told they'll reach back to me in 12 hours and never did. I have done this almost 10 times now I'm just tired I honestly just want my money back I lost so many different clients and jobs because I can't be reached. Someone please help me with this. I had my iPhone 7 unlocked with them and it work I don't know why this time they taking so long it been near 4 months and their policy states after 30 days you can cancel if it's not unlocked. But they just keep emailing me saying it's a slight delay by the carrier. I WANT MY MONEY BACK!

IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 11, 2019
New York
1 review
2 helpful votes
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Scam
March 6, 2019

I have more than year waiting for unlock services and they don't answer any email!
Order created at
2017-12-11 07:18:55

Order last update
2018-03-31 04:13:14
23rd February 2018, 11:42
Hi,
Since the Unlocker can accept and clear only limited quantity of Sprint
Every week, we have 274 IMEI's which are pending and will try to clear
The majority of in next week's submission.

We are giving you a chance now to obtain a refund as opposed to waiting
Until next week. Can you please let us know by replying to this email
Within 24 hours? We cannot accept a cancellation request after we submit
This weeks IMEIs.

I understand you have been very patient, and we do recommend continuing
To be patient as stopping the process now would simply mean starting
Again elsewhere and another wait of 20+ days. If you allow us to process
Your IMEI it will be done within 7 days.
30th January 2018, 17:25

IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 6, 2019
North Carolina
1 review
0 helpful votes
Follow George E.
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What started as an attempt to fix a minor problem on my granddaughter's phone 6S ended up being a colossal mess. Attempting to update the IOS resulted in the phone having to be restored. It restored successfully, and the phone was 'operational' but during the setup required after a restore, it resulted in a message that the SIM was locked. Apparently the phone had been 'unlocked' at some point by someone, but the unlock was wiped out after the restore. So, basically, I took a working phone and 'broke' it, although through nothing I did actually wrong.
I utilized the services of DoctorUnlock with fingers crossed. It took a few days, but I finally received an email stating the phone was unlocked. While on WiFi, I inserted the SIM card and in a few minutes her phone was up and running on her carrier.
All I can say is "Thank you DoctorUnlock".

Date of experience: October 2, 2019
Florida
1 review
3 helpful votes
Follow Lerimer S.
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I wanted to unlock my iPhone X. I sent my imei and was told that I needed to pay another 125.00 to unlock it. So I did. After a week and a half they stated that they cannot unlock my device because it's been reported lost/stolen. I've owned the device since brand new and ita currently working on its locked network. ***TOTAL SCAM, DO NOT FALL LIKE I DID***

IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 6, 2019
Texas
1 review
1 helpful vote
Follow Marcos A.
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So i Submitted my request almost 90 days ago
They first started responding to my emails stating that whenever its unlocked they will notify me by email
I reply requesting an ETA as per the 10 days that they provide passed already
Several emails i was just kept getting same answer
We will email you once its completed
The payments i sent were for 4 phones whish i keep getting the same answer
Don't trust this site this is a complete SCAM

Date of experience: May 11, 2021
India
2 reviews
8 helpful votes
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https://youtu.be/rLJdHrxbBxU. Real time review from customers who got cheated by DR SIM UNLOCK.net.
Now they have christened there name as DR SIMUNLOCK.COM. Worlds best online cheats & frauds registered in UK.

Date of experience: June 25, 2020
New York
1 review
0 helpful votes
Follow David A.
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I sent them all the information they charged my card 39.99 and after the time was done they emailed me and said that i had to upgrade to the other services which of course is more money (70.00) dollars more and they said i had to wait up to 98 days that was 2-27-21 its now 10/28/21 and still doest not work do not trust them i have emailed them and they do not resond unless you need to send money

Date of experience: October 29, 2021
Thailand
2 reviews
7 helpful votes
Follow John S.
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DoctorUnlock is a scam! They are Fraud. They will take your money and not deliver on their illegal activities. And Then refuse to refund any money and neither will their scummy processor called Nochex! Don't risk your money. You will get no service and they WILL NOT DELIVER! And you will be out of your money with no recourse!

IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 10, 2019
Norway
2 reviews
0 helpful votes
Follow Rob H.
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Same story as many other negative…
Same story as many other negative reviews. They operate with a hidden 42$ additional fee, you will find out about AFTER paying a non-refundable $28.

After a complaint the additional fee is reduced to $32, and after another complaint they offer a solution where you can buy other services from them for the money you already have paid.

imeidoctor.com is a fraudulent site, do not use their services and report the site to reportfraud.ftc.gov and to your local bank.

Date of experience: February 19, 2021
New Jersey
1 review
0 helpful votes
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3 MONTHS LATER STILL NOT UNLOCKED THEY ONLY REPLY BACK WITH THE SAME GENERIC EMAIL, ALREADY REPORTED THEM TO GOOGLE AND INTERNET "POLICE " SAVE YOUR MONEY! BY THE LOCKS OF THEIR "REVIEWS" SEEMS FISHING THEY HAVE ONLY DONE ONE REVIEW I GUARANTEE THESE A FAKE REVIEWS!

IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 3, 2019

Overview

IMEI Doctor has a rating of 1.8 stars from 300 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IMEI Doctor most frequently mention premium service, total scam and icloud unlock. IMEI Doctor ranks 82nd among Unlocked Phones sites.

service
57
value
57
shipping
46
returns
52
quality
55

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2,942 reviews