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Australia
1 review
1 helpful vote
Follow Isaia P.
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Big Scam stay away from them.
May 18, 2022

Purchased a phone unlock charged at 19 pounds than an additional fee was required to unlock the phone,

After a few days they send me a message that the Imei was wrong or network was wrong, but both checked and were correct.

Run from them do not waste any time and money with these scammers.

Date of experience: May 18, 2022
GB
1 review
0 helpful votes
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Complete scam, avoid at all costs
December 16, 2022

Look at the Trustpilot reviews to see how they keep you engaged by taking split payments that add up to £80 and then keep fobbing you off for months before cancelling the order and offering a partial credit note.

Date of experience: December 16, 2022
Canada
1 review
3 helpful votes
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Don't waste your money.
December 10, 2022

Have been waiting almost 7 months and nothing. They said it wouldn't cost more after initial payment... asked for more money saying they needed to use another program or whatever for my activation unlock. They kept sending the same reply whenever asked about it. Seems like a big scam to me and guessing all the good reviews are by fake people. Don't waste your money with these guys.

Date of experience: December 10, 2022
Brazil
1 review
0 helpful votes
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IS SCAM DONT PAY!
July 23, 2022

A scam. Unfortunatelly. First they will charge you a fee, which will entice you to follow through with the unlock. Since you've already lost £20 approximately 34.52 USD. After that they will send you a sham page in which will have a timer. However, mine has been stuck to 99% for weeks and "Tim" completely stopped communicating with me. Please avoid losing your money. This company is pure scam.

Date of experience: July 23, 2022
DO
1 review
1 helpful vote
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I was trying to unlock a galaxy A12 phone, from T-mobile, then I did a payment for the unlock code about US$35.00 but now they are asking for payment about us$150.0, the order is 50% to be completed and they refuse to refund me the money.
They should let people know about possible change not let it in micro letters.

Date of experience: May 1, 2022
GB
1 review
0 helpful votes
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Scam
February 18, 2022

Payment goes in quickly and easy but when their useless service proves itself; a refund is something you work for, they never refund you even with enough proof that their service was useless.
Your money will never see you again.
It's a Scam! Stay clear.

Date of experience: February 18, 2022
GB
1 review
1 helpful vote
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A scam. Unfortunatelly. First they will charge you a fee, which will entice you to follow through with the unlock. Then, they will ask you to pay another sum to follow through with the unlock. Since you've already lost £20, you end up paying the other portion just to see. After that they will send you a sham page in which will have a timer. However, mine has been stuck to 99% for weeks and "Tim" completely stopped communicating with me. Please avoid losing your money. This company is pure scam.

Date of experience: June 28, 2022
Arkansas
1 review
0 helpful votes
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Scam!
April 22, 2022

Complete total scam! They took my $$ and have not delivered! They answered 2 emails now they completely ignore my inquiries. It's been over a year and my phone is still locked. The progress says 99%. And never completes

Date of experience: April 22, 2022
New Jersey
1 review
0 helpful votes
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SCAMMERS
March 30, 2022

The same scheme as the other "iCloud unlock" sites. They take a smaller prepayment for a quick unlock. Then they tell you they can't unlock your device (for whatever reason) lest you paid a premium service and after you paid this premium they disappear. Their emails are all generic. Their service non-existent. Want to flush your money down the toilet? Use this service.

Date of experience: March 30, 2022
Pennsylvania
1 review
0 helpful votes
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The worst company
January 19, 2023

These people are cheaters they says they will unlock the phone and take money from us and they are not capable of unlock the phone and they won't even respond to the email neither they won't issue the refund. I would have rate this people zero but there is no option available. Please be aware of this scamers.

Date of experience: January 19, 2023
Missouri
1 review
0 helpful votes
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! WARNING!
December 18, 2021

This site is a SCAM! Do not use unless you want to be duped out of your money! All the positive reviews on here are likely from fake users. They gladly took ~$60 from me several months ago and did not provide any services. I'm currently in the process of taking these scumbags to small claims court as are many others. AVOID AT ALL COSTS!

UPDATE: they've rebranded themselves as DrUnlock.net avoid this site as well!

Date of experience: December 18, 2021
GB
1 review
1 helpful vote
Follow Mike B.
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Paid two different payments total of £74 to unlock icloud account then some story saying can't be done won't refund my money offered a credit note total scam don't waste your money

Date of experience: November 7, 2023
New York
1 review
3 helpful votes
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Never unlocked my phone
April 25, 2022

I paid for an unlocking service, been over six months and unlock hasn't been completed.
They denied the refund and stopped responding after 3 emails.
Avoid them at all cost.

Date of experience: April 25, 2022
Canada
1 review
0 helpful votes
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Scam! Do not use!
July 26, 2022

I'm not sure how they have so many reviews. They had my product at "99% complete" for over a year and every time I try to ask what's going on or if I can just get a refund, they ignore me.

Date of experience: July 26, 2022
Greece
1 review
0 helpful votes
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Scam scam scam
December 30, 2022

I GAVE THEM TWO DEVICES FOR ICLOUD UNLOCK AND THE ONLY THING THEY SAID WAS THAT BOTH DEVICES WERE LOST OR STOLEN. I SENT THEM A LOT OF PROOFS THAT THEY ARE CLEAN, BUT NO EXPLANATION NOR REPLY SINCE THEN.
BIG SCAM FRIENDS.
STAY AWAY FROM THEM!

Date of experience: December 30, 2022
Canada
1 review
4 helpful votes
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Six months!
July 19, 2020

After 6 months, they still have not completed my unlock. Nobody will answer emails and any communication I do receive on public forums is purely for show. They never follow up.

All I want is my money back. They ruined my son's Christmas present, and in June we are still waiting. What horrible people.

Date of experience: June 19, 2020
California
2 reviews
0 helpful votes
Follow michael s.
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Found this website that claimed they unlock your iPhone for $28. Paid the fee and after 3 days I received an email from this company stating that if I wanted to have my phone unlocked it would cost me another $56 and that if I did not want to proceed and continue to get ripped off my initial $28 payment is none refundable and that I would loose my initial payment. Their email also claims that these details are written on their website and they probably are somewhere in very fine print but they are certainly not listed on the first page where it is clearly written in big white letters that the unlock costs $28. Nowhere does it say there will be an additional fee. Beware!

IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 29, 2019
Mexico
0 reviews
0 helpful votes
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Complete SCAM
January 1, 2022

DONT PAY ANYTHING THEY DONT UNLOCK YOUR PHONE

Apologies but we cannot offer a refund on this order, the unlocking criteria for each network, as well as our refund policy, is clearly stated on the website prior to purchase. You agree to our terms of service when placing an order.
We can however refund in credit note if you do not wish to proceed with the premium unlock.

Date of experience: December 2, 2021
Jamaica
1 review
0 helpful votes
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Scam! Scam!
October 18, 2019

They state that there's no hidden fee and all prices are final once you entered your IMEI however this is not so. Once you entered your IMEI is states $28 for your device to be unlocked then you receive an email saying an additional fee should be paid before you receive the unlock code that's false advertising. I have attached a photo where they claim there's no hidden fee but will email you about additional cost. They won't unlock your phone just charge you more than what was originally agreed upon. They are a scam! Do not use them! Do not fall for this scam!

IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 18, 2019
California
1 review
0 helpful votes
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Good
September 9, 2019

Service is exceptionally good. It took just 3 days to unlock my phone. The only concern I had was regarding the price. The premium is very expensive and it would have been helpful if the premium prices were also displayed before hand.

Date of experience: September 9, 2019

Overview

IMEI Doctor has a rating of 1.8 stars from 300 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IMEI Doctor most frequently mention premium service, total scam and icloud unlock. IMEI Doctor ranks 82nd among Unlocked Phones sites.

service
57
value
57
shipping
46
returns
52
quality
55

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2,952 reviews