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How would you rate IMEI Doctor?
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Massachusetts
1 review
1 helpful vote
Follow Sonny E.
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Scam! Scam! Scam!
October 22, 2019

First, it's advertised as unlock your phone then after paying you are informed that it's a processing fee. Ok, I received an email that my phone was ready to be unlocked but I have to pay another £30, I hesitated but I already invested so I paid but waited 5 days to get another email that my phone can't be unlocked but I was given a £49.99 for future premium service that's not available yet. Asked for a refund and refused because they claimed they already offer me credit. This is a total scamming service and don't be fooled by their posted ratings, that's a scam too. Their refund policy is written to scam you too. BEWARE!

IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 22, 2019
Indiana
1 review
1 helpful vote
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Don't be fooled into thinking the first payment you make to them will actually unlock the phone. I had to pay them 4 (yes four!) different times before the device was finally unlocked. First to find out the carrier, then $30 to start the process, then $168 once they confirmed they could do the job, and then another $15 to "expedite" the process. They basically drag their feet for a full month showing a slowly updating progress bar each day with an option to "expedite" for an additional upcharge. The job was completed within a few hours of paying for the expediting, which tells me they were just holding out to get me to pay one more time. While they got the job done I found their business practices to be highly objectionable.

Date of experience: September 6, 2019
Jamaica
1 review
0 helpful votes
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Bad experience
April 1, 2021

Have place my order to unlock my moto g7 power which was lock to Tmobile from September 21, at this present time March 2 the progress bar still at 99%, i have send numerous email regarding my situation only to receive electronic reply.

Date of experience: March 2, 2021
New Jersey
1 review
2 helpful votes
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SCAM!
March 12, 2019

Website states100% money back if they cannot deliver service. But they will not refund. Also told me my device is blacklisted when multiple other companies have told me it is clean. I got screwed out of $70

IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 12, 2019
Washington
1 review
0 helpful votes
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Faster than expected!
October 13, 2019

I had a locked Verizon iPhone 6 and Dr Unlock delivered the preorder right away and the final unlock within a week even though they said it could take 30 days. I am now happily using the phone on another network. Highly recommended. Thank you!

Date of experience: October 12, 2019
Texas
1 review
2 helpful votes
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Pay to unlock since June 12, still not unlock til today. Took more then $100 from me and did not deliver. Everytime I email to check status give me the same reply 1-30 days to unlock. 4 emails same reply. Sadly wouldn't recommend them to anyone. If you can't deliver then don't advertise that you can. Makes it a bad business... my rants

IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 5, 2019
Florida
1 review
0 helpful votes
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Very poor customer service
November 2, 2021

I have been waiting for an unlock since the 22nd of September. The delivery date was two days on the 22nd. Customer service has not responded since the 28th of Sept and all of my refund requests are being ignored. I will never do business with this shady company again. I hope they enjoy the money they took from me for doing NOTHING.

Date of experience: October 3, 2021
Colorado
1 review
1 helpful vote
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Scam
October 22, 2021

So first they say they will check your phone for free. Then they say congratulations you are eligible for an unlock code. Then they charge $24, after you pay that they send you an email saying it is $39 for an unlock code. They say you will get it within 2 days, after it never comes they make you wait 30 days for a refund. After going to a refit I found most people just forgot by that time. So the scam is double charge then make you wait till you forget. Stay away

Date of experience: October 22, 2021
New York
1 review
0 helpful votes
Follow Victoria B.
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They will take your money, not resolve the issue, work refund you, and won't email you back if you email them directly. Also I paid extra for getting it done in 24 hours and it took Almost three days, and they never emailed me back when I had asked them if I could get a refund due to them not doing it within 24 hours…. Save your money and don't bother.

Date of experience: September 11, 2021
Italy
1 review
3 helpful votes
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More than 130 days have passed since I bought their service, nothing has been released to me and I have not replied to my request for a refund, you do not entrust your money to them, they will cheat you like it happened to me!

IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 24, 2019
Illinois
1 review
3 helpful votes
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Scam website
July 31, 2019

At the first time, I paid for the standard service and you said "All cheap AT&T services only support out of contract, clean IMEI (see below). Your IMEI is either in-contract, financed, has unpaid bills or is reported lost.". I agreed to pay more for premium service because I know my phone is in financed. The reason I come to your service because under financed, if my phone is not, ATT offering unlock the phone for free.

I paid $28.00 for the first time for standard service and paid $82.61 for premium service with $2.47 for foreign transaction fee, totally $113.08 for nothing and you offer the refunded you in vouchers worth £ 19.98 s

IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 31, 2019
Australia
5 reviews
4 helpful votes
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Get your money back
April 19, 2019

I got ripped by these $#*!ers also but I got some money back, after you get ripped off and read this ring your bank tell them you authorised initial payment but not the second payment, your bank will get second payment back and these maggots will not argue with the bank they don't want the attention, let me know if you are successful with a thank you

IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 19, 2019
New York
1 review
0 helpful votes
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Charged me $40 to start off, then told me they'd need another $70 to start. Said it would take 90 days to unlock iPad. 90 days came and went, then 90 more and never unlocked, and they won't respond to my emails.

Date of experience: April 23, 2021
South Africa
1 review
0 helpful votes
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Useless Service
June 24, 2020

My transaction was a total waste of time and money - no value whatsoever. I was told that my Ipad was Blacklisted after full payment and that the premium service would be available. This was 4 weeks ago and have not received any notification that the premium service is available after being told that it would be available within 5 days. I had no idea that this Ipad was on the lost stolen list as I have always owned it and I believe they should have advised that a check should be done upfront. Such terrible customer service. It seems that they take your money and then advise at the end of the process of the lost stolen status. Con artists. I am really unhappy as I have spent $70 with no product or service. Most frustrating.

Date of experience: May 25, 2020
Florida
1 review
0 helpful votes
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Scam
April 7, 2020

This company is fraudulent or misleading advertising, does not make any unlocks, they do not refund the total that one has paid, I do not recommend this company is a scam.
I do not recommend this company to anyone, it is a scam, they do not have how to contact them, the mail that is on the page only automatic mails send.

Date of experience: March 8, 2020
New York
1 review
0 helpful votes
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GREAT SERVICE
September 11, 2019

Thought it was going to take a month to get it unlock but it only took a couple of days, their customer service it's amazing with one of the fastest response out there. Real time track helps a lot, it gives you a pace of mid knowing that you can track the progress of your request.

Date of experience: September 10, 2019
New York
1 review
1 helpful vote
Follow Chris I.
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TOTAL SCAM
June 12, 2020

Please Guys do not $#*!ing waist your was your money. It's a total SCAM! I paid $172 and they me kept waiting for 7 good months. I wrote to them many times but they never answered any. They didn't unlock the phone until now. Total scam!
This is my phone infos for the unlock:
Tracking for IMEI **************
#*******
Total Paid
GBP £122.98 (USD $172)
IMEI
**************
Network / Service
Sprint USA.

Guys, please refund my money now!

Date of experience: March 31, 2020
Canada
1 review
0 helpful votes
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SCAM- Beware
March 17, 2021

I got to this website from a recommendation on Wipelock.com. They asked for payment and then said that it was only the initial payment, and they need the rest of the payment before doing the unlock. The first day that I tracked the unlock they gave me an estimate of 5 days, but after that the tracking just says they are offline. They never responded to my email despite the claim on their website that they "respond to every email".

Date of experience: February 15, 2021
AE
1 review
4 helpful votes
Follow AbuBakar N.
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Doctor Unlock is a Fraud. Don't Trust them. They could not give my money back. Please please Don't trust them. They could not reply your emails.
They only reply if you post a review on TrustPilot. I lost my $70 to unlock my iphone.

Here is detail of my order:

Order ID: *******
IMEI: **************
Order created at 2020-01-17 17:49:07
Order last update 2020-03-11 11:00:16
They Fail to Unlock.

Date of experience: April 23, 2020
Florida
1 review
0 helpful votes
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Ponzi scheme
August 28, 2019

These people should be locked up I'm on make sure I shut down the website is a complete rip off They just try to get $28 upfront and then try to bill you later but they do happy with the $28 so don't let them take your $28

IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 28, 2019

Overview

IMEI Doctor has a rating of 1.8 stars from 300 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IMEI Doctor most frequently mention premium service, total scam and icloud unlock. IMEI Doctor ranks 82nd among Unlocked Phones sites.

service
57
value
57
shipping
46
returns
52
quality
55

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2,952 reviews