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Illinois
1 review
2 helpful votes
Follow Oday T.
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Don't pay a dime. You make initial payment of $28 then after a couple of days they tell you that the order was is ready to be processed and all they need is second payment ($42). Then they say your phone can't be unlocked because it's reported lost or stolen which is completely false. A

Date of experience: November 25, 2019
California
1 review
0 helpful votes
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Placed the unlock service order on 7/19/19 and was asked to pay $100+ more for the premium service. After the progress percentage bar reached 100% after 40+ days, my iPhone 7 was still locked. Now 70 days passed and asked to get full refund. No reply from the site except the same message again and again:

This IMEI was issued to the carrier on the 20th as per your order status page and is currently in process, don't worry as soon as it's been unlocked you will be emailed as well as the order status page being updated.

Stay away from this! It's a scam!

IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 1, 2019
TT
1 review
5 helpful votes
Follow Brandon T.
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I purchased an icloud removal then activation lock fail
I purchased an icloud removal after contacting them to find out if it can be done on the 26/9/2019 for 28$US.
Then they asked for 30$US to start the process.
When that failed they offered me a voucher for the icloud premium service which cost me 70$ US. its been over 3 months now and they are still chasing the imei on this device. The s icloud premium service was purchased on 2019-09-27 00:37:18. Honestly it seems as though i cant get the activation lock removed so i would like a refund of all services as i did explain to them i had an activation issue in the first place and they assured me it can be done before any transaction took place. The automated messages are getting irritating to say the least.

Be cautious people.
IMEI **************

Date of experience: January 26, 2020
Florida
1 review
1 helpful vote
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It's been 3 Months
April 16, 2020

I have contacted them 5 times in 3 months. I only received a response within the first 30 days claiming it takes 1-31 days to unlock. I waited 30 days then they gave me a link to a loading bar and said once it's complete my phone will be unlocked. It's been a month passed the time the loading bar was complete. No response from them whatsoever. I have included all the docs that show this is a scam. Don't waste your money. No respectable company would take 3 months to update a paying customer. You will be disappointed heavily. They are really bad. Don't get scammed learn from my mistake and find another company. I will spread the word as much as possible until they react.

Date of experience: March 17, 2020
Texas
1 review
4 helpful votes
Follow peter H.
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Just like hundreds of people, I paid them for nothing! The only option you might have is to call your bank, Every bank has a Fraud department, it may take a week or so. But in my case they where able to give me my money back. The worst thing to do is to do nothing,, that's why they still doing what they do. And they will continue. If enough people reach out to their Bank they might do something, Banks don't like to lose $$ they might go after them since they have more resources than you or I do.

IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 28, 2019
Canada
1 review
0 helpful votes
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SCAM
June 12, 2020

SCAM. Google them. I didn't fully and now regret it. Paid over $100 only to have them tell me Apple says it is "lost or stolen" I have owned this Ipad since the day I bought it from the store had to reset it and can't remember the ID I used 8 years ago on my only Apple device ever. The voucher given cannot be used towards the same service or device but a different device...

They can unlock the ipad supposedly if I buy a premium package in a few days and pay even more! Lol... Total BS and a complete SCAM! Run and call Apple like I am just going to do. Rather deal with their customer service then toss money to a bunch of scammers.

The live bar they have to show you how close it is to being unlocked... it's just there to keep people waiting while they wait for the payment to reach their bank account. Once it has they continue the scam and ask for money because now you can't stop payment on them.

Date of experience: April 28, 2020
Virginia
1 review
3 helpful votes
Follow Ceesay C.
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Thieves
June 28, 2020

Am only giving them one star because I was not able to put zero star. I ordered an unlocked code 03/05/2020.
04/05/2020 I contacted them for a refund since they were not able to unlock the device. 30 email and two months later Still no refund. Please take you business elsewhere. The worst customer service I've ever encountered. If you in USA don't place an order. They are based in U. K. and you will never get a refund. They are thieves.

Date of experience: May 29, 2020
Colorado
1 review
0 helpful votes
Follow Janna R.
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Fraudulent - DO NOT PAY!
November 6, 2019

Do not get sucked into their false advertisements. They will not be able to successfully perform iCloud unlocks. I am unsure of the success rate for SIM unlock. Save your money and work with Apple for valid and legal iCloud unlock requests.

IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 6, 2019
Georgia
1 review
3 helpful votes
Follow Jatiah R.
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Originally paid $28 to have my iPhone unlocked. Two weeks later they sent me an email stating I had to upgrade to their premium service which was an additional $173.the email stated my phone would be unlocked in 5 business days. A month later after several emails of me trying to contact them I finally disputed the transaction with my bank because they did not provide me any service or response from my emails. Literally one day after my bank refunded the money they contacted me stating my phone is listed as lost or stolen which is why they were not able to unlock it. This was a big lie. My phone is registered under my name I got the phone through AT&T it is still under contract but is not lost or stolen. Do not waste your time or money dealing with these frauds. They will not unlock your phone they will take your money! You've been warned.

IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 23, 2020
Australia
1 review
0 helpful votes
Follow Naomi H.
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Biggest liar and scammer
December 26, 2021

Biggest SCAM artist I have ever encountered has been over 30 days no unlock and took over $70aud from me. Please don't bother he charges you one fee then a hidden fee, and now he won't reply to my emails have got my credit card company involved as he won't refund he's a liar and a cheat... avoid at all costs.

Date of experience: November 26, 2021
Georgia
1 review
0 helpful votes
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It's an honest service
August 29, 2019

To everyone on here that doesn't read and shots out scam! The 20-28 dollars you pay up front is a partial payment. There is NOWHERE on Earth that will unlock your phone this way that cheap. If you actually type in your phone's IMEI number in advance it will tell you how much the rest will cost. I've used this service three times. It works. If you bought a phone from someone you need to check to make sure the phone hasn't been reported stolen before you buy it. The only reason I'm given the four stars is because sometimes it can take a long time. They will send you a link with a progress bar so you can check the status.

Date of experience: August 28, 2019
Singapore
1 review
1 helpful vote
Follow Jake J.
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Scam
July 21, 2019

Scam Scam Scam. Keep asking customers to upgrade. See screenshot, since 13th May till now. Keep using standard reply. I really wish someone could just shutdown this website so that nobody can fall victim on this.

IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 21, 2019
Canada
1 review
0 helpful votes
Follow SABERA S.
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Very slow process. Two payments - a pre-order of US$28 and then a final payment of US$ 49 which was a surprise. 4 days and 18 hours to unlock. A nagging reminder to pay GBP 9.99 to jump to the top of the unlock queue. I didn't realize that by Canadian rules I could have got the iphone unlocked free through Apple. Mentioned a GBP 3 refund to credit card for submitting review which I have not seen yet.

Date of experience: September 18, 2019
Florida
1 review
3 helpful votes
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Scam scam scam
June 7, 2019

They took 140 usd to unlock my device. I only have 140 usd less in my pocket and a still blocked phone. Nochexpayment is their payment processor. Don't trust them either. They will just say that they can do nothing.

IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 7, 2019
Missouri
1 review
0 helpful votes
Follow Ali A.
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This site is a scam, they had me waiting 30 days after paying (~$60) total stating I could get a refund after 30 days expired. They have no option for a refund, only to email them. After sending several emails, they return the same generic reply without the option for a refund. DO NOT waste your money or time.

Date of experience: November 3, 2021
GB
1 review
31 helpful votes
Follow Chris M.
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Avoid.
I paid them £115 to unlock my phone. It has now been nearly 70 days. I have sent them multiple emails, the first i sent at 40 days after i paid them and they said i had to wait more than 30 before complaining, which obviously it was. They are now not answering my emails. I have emailed them another 2 times over the last month and haven't received a response. Don't trust them, they don't unlock phones.

Date of experience: February 25, 2020
GB
1 review
3 helpful votes
Follow mahesh s.
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Absolutely appalled by their service.
After reading good reviews, decided to unlock the iCloud activation however I was advised that it is black listed and will be refunded in voucher. I have not received the voucher yet and now asking iCloud premium service will be available within 2-3 days and we can use the voucher. And still we haven't received the voucher. Also, I check for one Imei on other sites and it shows it is clean. There is no response to our email for voucher yet.

IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 21, 2019
Australia
1 review
0 helpful votes
Follow Danija A.
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Disappointing
September 11, 2019

Paid for a "Premium" unlock on 21st of May. Today is 12th of SEPTEMBER - nothing. What can I say?. No refund either, only offer to unlock another device. At least three other unlocking services can be traced back to the same provider.

IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 11, 2019
Oregon
1 review
0 helpful votes
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Great fast service
August 31, 2019

Since my phone was locked to Europe by the manufacturer, I had no way to request unlocking. Doctor unlock easily did it a less than 2 days! I'm now back in the USA with a service to the provider of my choice! Thank you Dr unlock!

Date of experience: August 30, 2019
Washington
1 review
1 helpful vote
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DO NOT USE!
September 2, 2019

Save yourself the headache of dealing with these people. They are quick enough to take your money and then do nothing. As of right now I have no proof this is not a scam. As they have taken my money, failed to provide the service in a reasonable time frame and are refusing to honor their written refund policy. All signs point to scam at this point

IMEI Doctor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 2, 2019

Overview

IMEI Doctor has a rating of 1.8 stars from 300 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IMEI Doctor most frequently mention premium service, total scam and icloud unlock. IMEI Doctor ranks 82nd among Unlocked Phones sites.

service
57
value
57
shipping
46
returns
52
quality
55

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2,952 reviews