iLookGlasses has a rating of 4.8 stars from 920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 12th among Eyeglasses sites.
I didn't really appreciate having a free gift that I didn't ask for like blue light protection and then I find that the lenses that adapt to the sun are not dark enough for my personal taste.
J'ai reçu un traitement de lumière bleue sur mes lunettes sans l'avoir demandé. Ce « cadeau » n'en est pas un, car je n'apprécie pas du tout l'effet orangé que cela donne. J'avais aussi demandé une lentille amincie et elle est finalement plus épaisse que ma monture précédente qui avait la même prescription.
Amazing glasses. Exactly as shown. Perfect fit. Wonderful to have virtual try on. Would definitely buy from ILookglasses again!
I had selected a pair of frames, which I was informed from an employee would be too small/narrow, they sent me other frames to choose from, which would be sized better for myself. It was wonderful that they reached out before filling my order, I was impressed and thankful for their guidance. I'm happy with my purchase. This is my first time ordering progressive lenses, information on site to make an order was great, and easy to follow.
As a repeat client they had my previous prescription and questioned I ordered based on my latest prescription which had changes to each eye. Very thorough service.
I was impressed that I was contacted to confirm that the prescription was correct before proceeding with the glasses.
I continue to make mistakes when ordering glasses and iLook continues catch them and contact me to correct my errors. I LOVE their service and their staff. So friendly and well trained and patient. I have been using them for years and couldn't recommend them highly enough. And fabulous prices.
Been with this Company for over 10 yrs maybe close to 15 and always been satisfied. Gotten my glasses within a week, almost two for progressive lenses but overall very fast delivery from date of ordered
Been with ilookglasses for over 12 years. Always been happy
Good fit, prescription perfect, great price. Everything included as ordered.
J'ai acheté des doubles visions mais je ne vois pas bien en avant de mes pieds quand je marche. Je suis pourtant habitué à ce genre de lentilles. J'espérais m'habituer mais J'ai même tombé dehors la nuit. Je n'ose plus les porter.
Thank you for reaching out.
We are happy to assist with your order. Do you feel the same way on both pairs of glasses?
We want to understand more regarding the issue of your new lenses so that we can better assist.
So we will give you a phone call to talk more about your order.
It was easy. Site is intuitive. Glasses were delivered quickly and fit perfectly.
It's not my first time buying from iLookGlasses and it won't be my last!
My kid got his first pair of transitions and a normal pair for back up. He loves them both. Will def be ordering again for the rest of the family
My glasses fit really well, they are perfect. Before they shipped them the company call to clarify my PD and thank God they did, because they were prefect. Thank you ilookglasses I will definitely order from you guys again.
Very happy
Website is user friendly. Can't wait to get my glasses.
I had an issue entering my prescription, the support staff messaged me right away to confirm, then worked with me as I verified my info with my eye dr. They were very prompt when answering questions I had, and had my order corrected, filled and delivered in no time.
Very happy with my glasses. Been purchasing from iLook for years. Because they are a good value, you can easily justify multiple pairs more often.
Very fast service at a price that is a lot less than regular optometrist services.
One par was good the other one has bad temples arms. They are made of a different plastic, mate, and the shape is wrong and unconfortable to wear. I try to workaround by heating but the plastic which is used will come back to the wrong shape in few days. It does not retain the shape I made during heating. The shape is pointed outside instead inside and thus is very unconfortable for the ears.
The good pair has normal shape temples, confortable, made of good glossy plastic.
Andrei, Toronto
Thank you for reaching out.
We apologize for the inconvenience.
If you want, We offer a one-year warranty against manufacturer defects on frames and lenses.
We will give you a phone call so that we can talk more about your order.
Quick and easy. Within an hour of the order they called to confirm the prescription because they thought it was unusual. I am very pleased with the service and glasses. Would absolutey order again from them!
Thank you for the help i received while i was trying to find the frames
Thank you for all the help. And Patience. You were great
Website was easy to use. Wonderful price. Glasses are excellent quality.
This was my second order; the first was perfect! However, even though I filed a prescription with iLookGlasses, I received glasses with plain lenses, which are no good to me at all. My second order was to add some frame colours and I only discovered the problem last week because I had not needed those colours until then. My first order was fantastic which is why I reordered.
Answer: We do not direct bill any insurance company, but you would want to pay for your order online first and ask us for a copy of your invoice that you can submit to your insurance company for a reimbursement.
Answer: You may send us a picture/scanned copy of it via email at iLook@iLookGlasses.ca
Answer: If "my favourite" frames are deleted from the list. There is no way to retrieve it. The favourites are in this URL: https://www.ilookglasses.ca/wishlist
Answer: We offer a lens replacement service for frames that were purchased from us before. If not, unfortunately we do not work for them, for on the rare occasion that eyeglasses are damaged during production, we are not able to replace them.
Answer: Yes, our glasses always come with a hard case and a cleaning cloth.
Thank you for reaching out.
We apologize, we do not mean to cause any inconvenience. We are happy to assist with your order.
We randomly give a free upgrade to promote the importance of blue light blocking lenses these days because we are constantly exposed to blue light indoors (TVs, smartphones, laptop and gaming devices) and outdoors (the sun).
Prolonged exposure may cause digital eye strain and headache.
If you do not like them, we can certainly replace the lenses for you.
We will give you a phone call to talk more about your order.