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iLookGlassesReviews 920

4.8

From the business


ilookglasses.ca
Surrey, British Columbia, Canada
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iLookGlasses Reviews Summary

iLookGlasses has a rating of 4.8 stars from 920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 12th among Eyeglasses sites.

service
72
value
5
shipping
5
quality
840
This company responds to reviews on average within 1 day

Instant Feedback

1,450 reviews
Canada
1 review
0 helpful votes
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Not sure about the free gift.
July 3, 2024
Updated review

I didn't really appreciate having a free gift that I didn't ask for like blue light protection and then I find that the lenses that adapt to the sun are not dark enough for my personal taste.

Date of experience: June 23, 2024
Zoey D. iLookGlasses Rep
over a year old

Thank you for reaching out.
We apologize, we do not mean to cause any inconvenience. We are happy to assist with your order.
We randomly give a free upgrade to promote the importance of blue light blocking lenses these days because we are constantly exposed to blue light indoors (TVs, smartphones, laptop and gaming devices) and outdoors (the sun).
Prolonged exposure may cause digital eye strain and headache.

If you do not like them, we can certainly replace the lenses for you.
We will give you a phone call to talk more about your order.


Cadeau non voulu
February 2, 2023
Previous review

J'ai reçu un traitement de lumière bleue sur mes lunettes sans l'avoir demandé. Ce « cadeau » n'en est pas un, car je n'apprécie pas du tout l'effet orangé que cela donne. J'avais aussi demandé une lentille amincie et elle est finalement plus épaisse que ma monture précédente qui avait la même prescription.

Date of experience: January 11, 2023
New York
1 review
0 helpful votes
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Amazing glasses
July 3, 2024

Amazing glasses. Exactly as shown. Perfect fit. Wonderful to have virtual try on. Would definitely buy from ILookglasses again!

Date of experience: June 23, 2024
Canada
1 review
0 helpful votes
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Happy Customer
July 2, 2024

I had selected a pair of frames, which I was informed from an employee would be too small/narrow, they sent me other frames to choose from, which would be sized better for myself. It was wonderful that they reached out before filling my order, I was impressed and thankful for their guidance. I'm happy with my purchase. This is my first time ordering progressive lenses, information on site to make an order was great, and easy to follow.

Date of experience: June 22, 2024
Canada
1 review
0 helpful votes
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As a repeat client they had my previous prescription and questioned I ordered based on my latest prescription which had changes to each eye. Very thorough service.

Date of experience: June 21, 2024
Canada
1 review
0 helpful votes
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Very satisfied with glasses
July 1, 2024

I was impressed that I was contacted to confirm that the prescription was correct before proceeding with the glasses.

Date of experience: June 21, 2024
Canada
2 reviews
0 helpful votes
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So Helpful!
July 1, 2024

I continue to make mistakes when ordering glasses and iLook continues catch them and contact me to correct my errors. I LOVE their service and their staff. So friendly and well trained and patient. I have been using them for years and couldn't recommend them highly enough. And fabulous prices.

Date of experience: June 21, 2024
Canada
1 review
0 helpful votes
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Been with this Company for over 10 yrs maybe close to 15 and always been satisfied. Gotten my glasses within a week, almost two for progressive lenses but overall very fast delivery from date of ordered

Date of experience: June 20, 2024

Been with ilookglasses for over 12 years
August 6, 2023
Previous review

Been with ilookglasses for over 12 years. Always been happy

Date of experience: August 6, 2023
Canada
1 review
0 helpful votes
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Their Great
June 30, 2024

Good fit, prescription perfect, great price. Everything included as ordered.

Date of experience: June 20, 2024
Canada
1 review
0 helpful votes
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Double-vision pas bien ajustée.
June 30, 2024

J'ai acheté des doubles visions mais je ne vois pas bien en avant de mes pieds quand je marche. Je suis pourtant habitué à ce genre de lentilles. J'espérais m'habituer mais J'ai même tombé dehors la nuit. Je n'ose plus les porter.

Date of experience: June 20, 2024
Zoey D. iLookGlasses Rep
over a year old

Thank you for reaching out.
We are happy to assist with your order. Do you feel the same way on both pairs of glasses?
We want to understand more regarding the issue of your new lenses so that we can better assist.
So we will give you a phone call to talk more about your order.

New York
1 review
0 helpful votes
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Great glasses, great prices!
June 30, 2024
Updated review

It was easy. Site is intuitive. Glasses were delivered quickly and fit perfectly.

It's not my first time buying from iLookGlasses and it won't be my last!

Date of experience: June 20, 2024

Quick & easy!
February 3, 2023
Previous review

Quick & easy!

Date of experience: February 3, 2023
Canada
1 review
0 helpful votes
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Two pairs for the kid
June 30, 2024

My kid got his first pair of transitions and a normal pair for back up. He loves them both. Will def be ordering again for the rest of the family

Date of experience: June 20, 2024
Canada
2 reviews
0 helpful votes
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Love my glasses
June 30, 2024
Updated review

My glasses fit really well, they are perfect. Before they shipped them the company call to clarify my PD and thank God they did, because they were prefect. Thank you ilookglasses I will definitely order from you guys again.

Very happy

Date of experience: June 20, 2024

Website is user friendly
June 2, 2024
Previous review

Website is user friendly. Can't wait to get my glasses.

Date of experience: May 23, 2024
Canada
1 review
0 helpful votes
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Great customer service
June 30, 2024
Updated review

I had an issue entering my prescription, the support staff messaged me right away to confirm, then worked with me as I verified my info with my eye dr. They were very prompt when answering questions I had, and had my order corrected, filled and delivered in no time.

Date of experience: June 20, 2024

Great, easy!
March 31, 2023
Previous review

Great, easy!

Date of experience: March 31, 2023
Canada
1 review
0 helpful votes
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Good Value
June 30, 2024

Very happy with my glasses. Been purchasing from iLook for years. Because they are a good value, you can easily justify multiple pairs more often.

Date of experience: June 20, 2024
Canada
2 reviews
0 helpful votes
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Value for money spent
June 30, 2024

Very fast service at a price that is a lot less than regular optometrist services.

Date of experience: June 20, 2024
Canada
1 review
0 helpful votes
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One par was good the other one has bad temples arms. They are made of a different plastic, mate, and the shape is wrong and unconfortable to wear. I try to workaround by heating but the plastic which is used will come back to the wrong shape in few days. It does not retain the shape I made during heating. The shape is pointed outside instead inside and thus is very unconfortable for the ears.
The good pair has normal shape temples, confortable, made of good glossy plastic.

Andrei, Toronto

Date of experience: June 20, 2024
Zoey D. iLookGlasses Rep
over a year old

Thank you for reaching out.
We apologize for the inconvenience.
If you want, We offer a one-year warranty against manufacturer defects on frames and lenses.
We will give you a phone call so that we can talk more about your order.

Canada
1 review
0 helpful votes
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Excellent service
June 29, 2024

Quick and easy. Within an hour of the order they called to confirm the prescription because they thought it was unusual. I am very pleased with the service and glasses. Would absolutey order again from them!

Date of experience: June 19, 2024
Canada
1 review
0 helpful votes
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The Help I received when I ordered
June 29, 2024
Updated review

Thank you for the help i received while i was trying to find the frames

Date of experience: June 19, 2024

Thank you for all the help..
October 21, 2023
Previous review

Thank you for all the help. And Patience. You were great

Date of experience: October 21, 2023
Canada
2 reviews
0 helpful votes
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Excellent service love the glasses
June 26, 2024

Website was easy to use. Wonderful price. Glasses are excellent quality.

Date of experience: June 16, 2024
Canada
1 review
0 helpful votes
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Mistake
June 25, 2024
Updated review

This was my second order; the first was perfect! However, even though I filed a prescription with iLookGlasses, I received glasses with plain lenses, which are no good to me at all. My second order was to add some frame colours and I only discovered the problem last week because I had not needed those colours until then. My first order was fantastic which is why I reordered.

Date of experience: June 15, 2024

Easy and great choices
April 5, 2024
Previous review

Easy and great choices.

Date of experience: March 26, 2024